Wireless Store, Inc.

Warning! The manager and employee I dealt with at this store lack integrity and are not honest. It is one thing to push a sale, it is another to omit truths to do so. If you must do business here, do it very cautiously and be sure to read EVERY word before you sign anything.
I have been a customer of Verizon’s for 12 years… I have never experienced such arrogant and unacceptable service at any Verizon store.

I went in today because I was eligible for upgrade. I wanted to upgrade to an iPhone 6S, 128GB. Encountered a few issues.
1. The sales person I dealt with must have been new and was not very knowledgeable. Since it seems for the past 2 or 3 years Verizon has been changing the terms of their EDGE program (recently, it’s no longer called EDGE), I wanted to verify with her what the terms are now. Do I need to pay 50% of the phone off before I’m eligible for upgrade? 60%? 100%? It’s a pretty important piece of information and really the biggest selling point for me since I always like to upgrade to the current model phone. Just not sure how you get put on a sales floor and not even know this detail. They didn’t have the phone I wanted in stock because in her words, «the 128GB are RARE». Ok, maybe rare during the first few weeks of launch due to demand, but it’s been 2 months since launch. Later on, I called another Verizon store (an actual corporate store) and they had every single color available in 128GB. Rare, LOL.
2. She starts ringing me up and asks the manager next to her what the price of the phone is. She guessed $ 860 at first and then confirmed with the manager that the price of the phone was $ 860. She manually types $ 860 in. I said, «$ 860? Retail price on the phone is $ 849.» To which she replies, «Oh really? Did Apple change their prices or something?» I said, «No, their pricing model has always been relatively the same. $ 849, $ 749, $ 649.» At this point, the assistant manager steps in and says, «Well that may be the price at the Verizon corporate stores and at Apple, but we get ours from a different supplier and we pay $ 849 and then resell.» WHAT!!! I couldn’t believe my ears. She expected me to believe that her company pays full retail for each phone and then they charge $ 11 on top of that for their profit? To me, it just reeks of crookedness that they are charging OVER retail price on a phone. The way the assistant manager defended it, made it worse. I wasn’t born yesterday.
3. When my salesperson was putting my order in, I see her add insurance on my account. I asked her why she was adding insurance, when I didn’t want insurance. She said that she HAS to add it in the order (even though I’m plainly looking at an option that says NO INSURANCE). She said that when my phone comes in, I can call customer service and cancel it. Let me get this straight. You want to add on a completely optional service (at $ 11/​month) to my bill, then make me call customer service just to cancel it? She then proceeded to tell me the benefits of having insurance, blah blah blah. Thank you but I know what the purpose of insurance is. I asked the assistant manager next to her if this was a Verizon policy that it needs to be added or her store policy. She stated that this was the store policy. This one put me over the edge and I cancelled the order altogether. Again, it reeks of crookedness. I feel like they get some type of commission from this and hope when people order from them that they forget to cancel the insurance.
TL;DR — This Verizon reseller has very shady practices. They charge MORE than full retail price for their phones and also FORCES you to add $ 11/​month insurance on to your account. I feel like a lot of people would miss this, so just beware. I would have missed all of this if I wasn’t paying attention to what she was entering in on my order. The demographics of this area tell me that this crooked store will get away with this 9 times out of 10. I will never go back to this store based on principle.

Shockingly poor service, arrogant staff, and aggressive upselling. I don’t really know how these guys are even still in business.
Strongly recommend going elsewhere — Verizon themselves aren’t any worse than the other carrier, but the service and staff in this particular store is a terrible experience.

I had great service at this Verizon store! My phone finally died after too many drops and I was stuck! I popped into this store to see if they could help me. Since I wasn’t due for an upgrade and the phone I wanted was out of my price range at full price, the employees at this store did every thing they could to help me out! They had lots of suggestions, ideas and even wrote out step by step instructions for me on how to transfer my sister’s old phone to my number. I was treated with lots of respect and it was obvious they were sympathetic to my needs. The Manager Ty, even helped me again a couple of days later when I needed help with updating my contact list. I was very pleased with their service.

I have been a Verizon Wireless customer for 15 years and if I was rating the actual company itself, I would give it 4 to 5 stars. But my experiences with their various stores goes from 1 to 2 stars and this particular one has me so irritated I can’t see straight. The major problem I see is that Verizon seems to only hire kids to run these places. And there must be pressure to sell, sell, sell.
My son went in to replace his phone (he’s 16) and bought a phone that requires a digital plan — something he was not told and we didn’t know about till I got the bill. A call to Verizon straightened me out on this one but also informed me that no cell phone store is legally allowed to sell a cell phone to a minor without an adult present. So obviously the pressure to sell is overwhelming the law here and divulging the costs of a phone is also not given in order to sell, sell, sell.