Verizon Wireless

We had a truly frustrating experience with the sales person at this store. When my husband reported that he had lost his insured phone he was told that he could not be given a replacement phone in the store. He would need to wait for the replacement to arrive in the mail because the insurance company has to provide the phone. The store will not. Nor would they provide a loaner. We were told that if we really needed a phone right away we could go to the nearest Target and buy one. Really?
Since we were driving to a wedding out of town which would require gps, that would be of little value to us.
I find it very difficult to believe that there was really nothing the store could do to help us with our situation. They sold us the insurance! Not only was our sales rep unhelpful, he was completely indifferent to our situation.
I will do everything I can to find a different store to do my business in future.

I went into the store on 12÷27÷15 to get 2 new phones. After perusing the internet for several hours and looking at all the major providers I decided to go to Verizon where I have been a customer for at least 10 years. I walked in and was quickly approached by the manager Tony and told him I was searching for a new phone. He immediately sent Hector over to help me. This salesman was very knowledgeable about all the products I had questions about. He brought out paper and wrote down my several different options so I could read it and review it myself. In the end I left with the 2 Iphones and accessories needed to keep them safe. Even better I decreased my bill by 31 $. This was a great buying experience! The salesman was not warm and fuzzy but was direct and to the point with the options before me. I really appreciated that. Thanks Hector!!!

Serious problem with online order. 3 calls with over an hour, thought I would be able to clear it up at the store. NO. Not going to happen. Six employees standing around talking about one of them who was in the hospital. Seriously how unprofessional is that?
Could not get assistance with the online order. Asked to speak to the manager (MATT?) Told me to «you need to take a deep breath and settle down. I don’t like your tone». After he told me I must have put in the wrong address (Greensboro NC) into the order form. Absolutely waste of another hour talking to that manager.
Is the point of their customer service to annoy the customer right out of the store? Really? I will be following up, BBB and see if there is anyone higher up the food chain, a district manager, to see if I can get a resolution.
This was for NEW service. NEW.

So many horrible experiences at this store I can’t count them all. Even though you are simply in there to upgrade your phone, the first thing they try to do is sell you a new plan and new features that you don’t want. When you tell the salesman you want a Motorola phone he tells you are wrong and tries to push the Samsung on you. Most recently, I tried to get a Moto X with the football skin, free with upgrade on the VZW website, oh no, here at this store the moto x with the football skin is $ 100. All the salespeople at this store are pushers, liars, and thieves. We ended up ordering online.

I was surprised that the weekend before Christmas it wasn’t very busy. I did get waited on right away. The sales person was not very enthusiastic at all. I am way overdue for an upgrade and wanted an inexpensive phone hopefully one of the ones free with new 2 year contract. He only showed me ones that would be over $ 150. So I looked and asked a few questions. Then I said I would have to think about it. I found multiple phones for free with new 2 year so wanted to ask about them but he was gone. I found three other salespeople chatting together so asked them. But they couldn’t help me, they said they had to get the first one back out of the back room. When they did he told me yes those were free but they had none in stock. He told me if that was what I wanted to go online. I have been to other Verizon stores that are always helpful even when there isn’t a sale involved so I was quite surprised. This store only wants to deal with you if there is a big sale involved. I won’t be back to that one. very disappointed.

Worst Verizon store I’ve been to. I went here out of convenience and I regret it. Sales associate was extremely rude and uninterested in helping me purchase multiple phones for an existing business account. I guess he didn’t want the sale. I’ve since taken my purchase elsewhere. I will not recommend this Verizon Wireless store my friends.

This is the worse Verizon store I have ever been in. Put my name in 3 times in their automated system, waited next to display of the item I wanted to purchase. My name was deleted from the automated system without my name being called by a sales representative. This is not a large store so if my name had been called I would have heard it. If you want to waste your time this is the store for you.
Finally went to the Verizon store at the mall in Holyoke and bought the item I wanted. Was in the store for less than 5 minutes when a manager asked if I had been helped and got me a rep., made my purchase and was out of the store in less than half hour.

Staff here are EXCELLENT. Period. We need Verizon cell phone service because we live in a funky location for signal. We have been coming to this store for about 2.5 years now and every single time (every one) — we have had excellent service. This includes times when things have gone wrong, times when we have spent a lot of $$$ and times when we have technology problems. A++++.

This is not a review for verizon, but rather a wholehearted endorsement of the employees here. Been twice for questions and a purchase and on both occasions the sales person was nice, helpful and all around professional. The lady I first dealt with walked me to the door and held it when I left even when I said clearly at the beginning I wasn’t buying anything that day. Thats fucking class. Seriously, I can’t glow enough about this place. Phone salesmen have a (deserved) reputation for being dicks but I can attest to this store being different. Bravo.