Bargain Depot II

1. Charged $ 35 for delivery but said delivery would be free (as seen on craigslist ad and over the phone) Their Brick-​and-​Mortar store is closed
2. Misquoted me on phone at 360, ended up charging 399 +tax total $ 469
3. Bed broken before use
4. Phone number on receipt is incorrect (see image) (ended up getting a rude call from the real person on the wrong number)
5. e-​mail address incorrect (where Richie told me to e-​mail the picture and MAYBE his supplier would replace the part, but he had to have the photo).
6. ALL SALES final before you see the product (as they are in boxes). No refunds.
7. The full/​full bunk bed is not strong enough to hold the mattress. He said that I needed to get plywood that would have cost around 60−80/bed so 120 – 160 total. (But, many people will tell you that is not an adequate solution to a bed that is flimsily made)
8. I was scared of the bunk bed hurting my kids after it broke before use and asked for a refund. Refused a refund. Then offered to take the bed and refund my money once he sold the product (as if I would have ever seen that money!). I told him I wanted a simple refund.
9. Richie was incredibly condescending
10. I don’t think this is a reputable company. You can’t see the product before you pay. If they stood behind their product they would have refunded my money given the fact that the bed broke.