Pomoco Nissan of Hampton

Not impressed with the customer service. Not all courteous nor attentive. Felt like hurry up, give me your money, and go away. No explanation given after what type of service was completed nor what was found if anything. Just handed down a paper to read for yourself and figure out all the details yourself!

We went there 15 minutes before closing and Kendal helped us out like his shift had just started. His patience, advice, and honest assistance made it an excellent experience. The rest of the staff was friendly and helpful as well. They price-​matched other dealers in the area. Recommend.

This place is awful! We went in to look at a used car. We talked with a sales person who helped us out and talked us into driving a new Altima to see how we liked it. It was nice and we told him we might be interested but that all we would like to do for now is get a quote on the trade in value of our car. We then proceeded to sit there for 3.5 hours until closing when they sent us home with no information saying they would call tomorrow. When they called, we were informed that a loan had been approved and we could go pick up our brand new Nissan Altima. Uh. What? Apparently they went ahead with all the paperwork without our permission and the the sales guy got upset when we said we weren’t interested right now and just wanted to know how much our car was worth. Horrible ethics and terrible business morals. Never again. I wouldn’t even consider a Nissan now.

I have been doing business with Pomoco Nissan of Hampton for many years. I use their service department regularly for all of my routine service. I am always greetedy by name with a smile. The service is always fast and done right. Prices are fair and competitive. I have purchased three vehicles from this dealership and have always been very happy with the vehicle and the price I paid. I honestly don’t believe I could do better anywhere else.
I highly recommend this dealer for both sales and service.

Amazing, professional and friendly!!! I’ve bought both of my Maximas from here and will never go anywhere else. The staff is amazing!!! EB is the best!!!

Al was super nice as a salesman. We didn’t buy from here but they worked hard for us. We just changed our mind and went with another vehicle at another dealer.
From what we did do with them they were VERY helpful.

I love this place. I have bought 3 or 4 cars from Pomoco and each time satisfaction of the overall experience gets better. Kendal is my main man who I normally deal with, but everyone assist in your car buying needs. Went their today for an oil change on one of my cars. I told them I think I needed a wheel alignment, you know they were able to check it right there in a matter of minutes. My alignment was off a little but it was not that bad to get the work done. They saved me some money.
I can say enough good things about this place, I suggest you just go there yourself.

For almost four years we have been searching for a car, through several states. Finally we found the right car and the right dealership to move forward. Mike got us in and got the car we were interested in pulled up before we arrived, and took us on a really fun test drive, all around. Surprisingly, of the ~10 dealers we had stopped at, very few salesman actually new more than the basic information about the car. We often knew more by watching videos online then the salesman. But here was finally an exception — Mike actually taught us things about the car we didn’t know and told us how to work the rest. The negotiation was smooth and straight forward, and they quickly got down to their lowest possible price.
The car is fantastic and we have already stopped back for them to put on our plates and our roof rails for free, with very little waiting.
Glad to be part of the family :)

This place is a joke. I left a review about something I felt was unfair 3 months ago and they blew me up via phone and email. After we talked it out I removed the review so now today I call to schedule an appointment and they said «I bashed them so I’m banned» Really… Mind you I bought the car from Pomoco and I have a three year warranty. The saying the customer is always right does not apply here, they like to filter their comments and testimonials on sites they can control so you will only see the «good». I’m guessing they felt exposed when I called them out on their bluff $ 300 recommendation which did not even exist after I got a second opinion from another place. Since all of these negative experiences, I advise you to be careful with Pomoco Hampton they’ll do whatever it takes to sell you a car and then treat you like crap afterwards. This is the worst service I have ever dealt with.

We’ve been looking for a used car with low mileage and a decent price. We couldn’t be happier!
We bought a Hyundai Tucson here. The salesman took us serious right from the start even though we were on a budget. He never tried to talk us into financing a new car (unlike other dealers) and was very polite. The whole process was smooth&easy and they explained everything to us.
Since our second car is getting old we sure know where to go to find a new one. :D
Thanks Pomoco! :)

(Caveat: I didn’t buy a car here. I just had my car serviced at their garage.)
I’m not from Hampton, but found myself driving through on a business trip. I had the good fortune to have my car die at the gas station across the street from Pomoco. And I’m serious when I say «good fortune».
I walked across the street, explained what happened and the manager of the garage immediately had one of his staff walk back to my car with me with a remote jump. He jumped the car and then I drove back to the dealership. The garage shuffled things around and fit my car into the schedule to have the battery replaced. They were thorough, quick, and unbelievably accommodating. I checked around on the rates for the battery and service after getting home and they were completely reasonable and within market.
I cannot thank the staff and mechanics with the service center enough.

This dealership is so cozy and inviting. It’s been around for years so it’s not wonder that most of the customers that come here are repeats. They work with you and the financier really tells you how it is and if whether or not the car you want to purchase is even financible for your price range. Great selection of used cars to choose from as well!

While I haven’t finalized my car purchase yet, I’m hoping this dealer ends up working with me on the best deal. To date, they blow the other dealers I’ve visited out of the water. No pressure, no talking to me like I’m an idiot. .. . just ‘what do you want to drive and what questions do you have’. I was most impressed that the answer to one of my questions was ‘Well, I have to be honest, I don’t know the answer but when we get back in the showroom I’ll ask the manager’. My salesman was new, and I can’t tell you how much I appreciated that he admitted he didn’t know the answer rather than throw some BS at me! I would definitely recommend.