A Matter of Fax

I had a very good online shopping experience at A Matter of Fax. They had whatever I was looking for. Ordering was easy and shipping was fast. I will be back for more.

This place is TERRIBLE! I want to give zero stars. Silly me, I should have read the reviews first but I was in a hurry.
I ordered 2 ink-​jet cartridges for my Fax. Supposed to be $ 20 each and free shipping, no Invoice was sent. They arrived, no bill with a price attached.
I went online & found out I was charged $ 89.74 to ship a small light parcel that would have cost $ 5 max to send via regular mail.
I will be disputing this with American Express. But… lesson learned, be careful. Scam artists here.

Ordered toner on Monday. Even with ground shipping product was delivered by Wednesday.
Extremely fast delivery. Cheap price on replacement toners. Great experience.

Professionally unprofessional. — Behaving in an unprofessional manner at every turn like it is your job.
Ordered a printer. Didn’t get a tracking number in the email and I saw from my statement that the charge was $ 30 more than I expected so I followed up to check on it and was referred to their 3^rd party customer service online portal.
Under order status it showed two orders. One cancelled and another for $ 30 more than I paid initially.
Wrote an email and got a call from NJ the next business day. The representative Joe told me they couldn’t process my first order because they didn’t have refurbished printers, but they could process my second because they DID have repaired ones.
I tried to explain that I never placed two orders and that the amount was $ 30 more than agreed upon for my single order and his response was that «I don’t know what you did, I wasn’t there and I didn’t place the orders».
After two quick back and forths where he seemed to not understand that they pulled both a bait and switch AND an overcharge in the same hustle I just stopped myself and said…
Joe, I have no idea why we’re wasting our time here, you just convinced me, let me just cancel at which point he simply hung up on me without saying a word.
the bad news, these guys are awful to do business with, the good news is, it doesn’t seem to bother them.

I really hate to write bad reviews but I have ordered 3 items online with them and I noticed that there was no confirmation email unlike those companies who sends a confirmation right after you make a purchase. I felt uneasy so I checked my bank and noticed that the price on the website and the amount they charged on my card was completely different (which was more expensive). I called their number it wasn’t working. No customer service at all! It’s been two weeks and I haven’t received my order yet. They just took my information and credentials.
This is a perfect example of a scammer! Do yourself a favor and stay away from this place.

I purchased a replacement lamp for my Samsung television. When it arrived, it did not appear to be in original packaging. When I installed it, it was burnt out and useless. When I attempted to contact the company, I found that they’d contracted customer service through a company called
.
Csliason sent me an automated reply telling me to download a return label, but did not indicate whether this would be for a replacement product, or a refund. When I asked (more than once) for clarification, I got no response.
I would not purchase anything from this company again. They sent me a defective product, then shunted me off to an anonymous, no-​response external service that won’t answer a simple question.

Bait and switch operation: I ordered an item, they took my credit card information. Here’s the scam: Then I got an email that it was unavailable but –lookie here! — you can buy one for $ 100 more. Meanwhile, they keep advertising the item at the price I want on Google Shopping.

BAIT & SWITCH!!!
After placing my order, I received what I now gather was the «upsell» call. They told me that part I wanted wasn’t going to be in stock for a day or two, but they could send me the next level up right away and that I would get UPS tracking info later that day. When I didn’t receive the info, I called and told them that since they didn’t ship, I would prefer to change the order back to the part I originally requested. The story changed dramatically… NOW that part wasn’t going to be in for 2 – 3 weeks.
Order. Canceled.

I was about to order andis fade master hair clipper because they advertise free shipping and no tax but after taking all the time to register and right before checking out, on the bottom left corner in small print it says taxes may be applied and may not be shown on invoice! This place is lucky to get 1 star because of the sheer shady business they are trying to do. If this place was just upfront from the beginning, they may actually have decent sales! Morons! The owners are probably uneducated scums who are running this site out of their mom’s basement or off shore somewhere. Wow. be very careful.

All the other reviews for this business are accurate. I ordered a $ 30 w/​shipping toner cartridge from them. 3 weeks later I get a call saying they don’t have the product in stock and won’t get in for another week. While disappointed, I say ok I’ll wait. Product finally comes after 5 weeks total. Problem is that my credit card gets charged for $ 67! WTH! Matter of Fax never emailed or included an invoice in their order which probably was done purposely. I filed a dispute with Amex only for the company to dispute my claim. I’m surprised that this place hasn’t been shut down by the better business bureau… Do not buy from this place!

Same song different verse:
The place sucks. They sold me a projector bulb, which prominently advertised free shipping. At checkout you realize the free shipping is a ploy to get your purchase and are charges $ 17 instead.
If that weren’t bad enough, they also claimed they were out of the product I ordered and upsold me a lamp that was 50% more expensive.
If that weren’t enough (at this point I was going to give them the benefit of the doubt and order it because I wanted a new damn bulb already), they didn’t follow my instructions and send me an updated invoice but instead just charged my credit card without my permission.
Place gives online retailers a bad name.

If this rating system has a ZERO i give it a zero but im stuck with a 1 star ratiing. i ordered a projector bulb on May 4, 2011. I been call ing them since 3 weeks leaving messages and they finally said item was shipped out today which is JUNE 1^st!!! ARE YOU F*&%$ serious? I even spoke to a customer service person and they said they will call back and no one calls at all. Just don’t buy from them… save yourself the trouble… for all i know the item is probably not right also. I never give out bad reviews but this place just SUCK BALLS!

Stay away from this place! I ended up submitting a complaint to the BBB because of what ended up happening. As it turns out, the product they advertised as a SONY pair of 3D glasses isn’t OEM. They are cheap knockoffs. On top of that, they ended up verifying my credit card information on friday (the next day 5÷6÷11) and told me she was sending it out overnight for free that day. I called back monday to get a tracking #. Guess what, they hadn’t sent it yet! She promised it would be sent that day. Haha. Yeah, ok. Fool me once, shame on you, fool me twice, shame on me. I canceled my order and paid the extra money to buy it at Best Buy. WORTH IT!

I bought a printer/​scanner/​copier combo from these guys. They had the cheapest online price I could find but that wasn’t the best part though. They have a free shipping option, they state that choosing this means it could take 10+ days, however, they’re based in NJ I’m in NY, it arrived 2 days after ordering. Awesome!