Auto Credit Acceptance

I bought my car from this place about 2 weeks ago. I purchased a 2013 Dodge Avenger, white !
These people were very nice and gave me a lot of knowledge about different cars. That helped me pick out the car that I felt was right for me at the time. They made me so happy after being denied by all these car dealerships they finally gave me a car and a good one at that. My car only had 55 thousand miles on it and it runs very smoothly. I had no problem getting my insurance or anything. Everything went smooth and I definitely would refer friends and family

Please be careful when pursuing a car from this dealership. Perhaps, think twice before going onto any of their lots and financing or purchasing a vehicle. About a year ago I financed a vehicle that broke down three days after buying it, if I am not mistaken, I am possibly the reason they introduced the three day trade in car rule. The dealership is very money hungry and will go out their way to deny any fixing or assistance with the vehicle you purchase. I went through so many changes that I pursued legal action in small claims and sued the company. As a young woman of color, I believe they thought I was naiive and not cognizant of my rights, they had another thing coming. I won small claims for the money I put into the vehicle (ie payments, fixtures and labor), they appealled and I won again and currently awaiting the money owed to me. Even in court, this company exemplifies a shifty/​manipulative business. I suggest that you work on your credit to the best of your ability or pursue a company like CarMax where you can actually build your credit, get a nice car with a helpful warranty and not have to hassle with a company that finds loop holes. Fair is fair and wrong is wrong, this company is the epitome of purposely finding ways to get over on their customers. If you have any issues, please pursue legal action no matter how much a paid lawyer tells you that they can’t help. Their cars did not work properly, if you have ANY issue, always report to the BBB (Better Business Bureau) for your files and support and if the business can not identify their issue, go for the courts. I had continous problems with the vehicle I financed and they were not helpful after the «30 day» warranty after the 30 days (which is not 30 days if the car breaks down within that 30 days, its extended for the time they have the vehicle) they also tried to manipulate me into believing i bought the car «as is» and that is a big mistake CONSUMER! READ! Read your contract that you sign and beware of businesses like this… they can appear very nice and go out their way to not be as helpful or find loopholes to confuse you.

the cars and customer service here is great! i love the staff they are awesommmmmmmeeeeee!!! i got me a ford edge, and it has been amazing and a very reliable and safe vehicle. they have been very helpful to me, never had an isssue and if i did i know they will take care of me. please go see them if you need a vehicle.

Well, my husband and I went to their new location on prairie and Imperial (without realizing they were the same dealer) and we were welcomed with open arms. Our sales guy Julian was great and the finance clerk, Irene, was amazing!!! We bought a car and we’re loving it. So here is where the issue began. Since we purchased our vehicle on a Sunday their service department was closed to do an overall maintenance on the car. So we were asked to bring the car in on Monday at the Hawthorne blvd location. Monday, and we take the car in as we were asked, mind you we were a bit uncomfortable to know both locations were affiliated. As we approach the receptionist, a young Caucasian guy, we were greeted with major attitude. We told him we were asked to bring in our car for maintenance and detail, and he looked at us as if we were idiots. Then he said I don’t know what you’re talking about because you need an appointment. But the whole time, nothing but a stinking attitude! So I called Irene, at the Prairie and imperial location, and explained to her the issue we were encountering. She immediately called the receptionist and asked him to assist us. So he started to create the maintenance ticket, with a snobby attitude of course. But wait, he still had the audacity to ask us to step aside so could assist the customers that came in 15minutes after us! Lmao, are you kidding me?! So I said «no I’m sorry, we were here first and we have other things to do, so we would like for you to FINISH helping us» of course, he was upset and the nasty attitude continued… Unfortunately, I cannot recommend this dealer to anyone! But, I would like to say if you can avoid this location, for ever, then I would recommend the prairie and imperial location and go see Julian and Irene, they’re amazing!

Disappointed I had to even put a star. Janky car company-​do not buy a car here. First off bought a pretty nice looking car-​looks are decieving. As soon as i drove off the lot the check engine light came on and never went off/​took my car to get smogged was told that the car would not pass due to many issues the car was in a serious accident previously and the catalyic converter was taken off~the mechanic was not even sure it is legal to sell cars with these problems. They are liars/​cheats rude and very displeasant. Moved out of state and mailed my car payments before the due dates when noticing they were not being cashed called the company and a rep told me they had received checks and were awaiting processing. All of a sudden I received calls stating I had 24 hours to pay the balance of the loan since defaulted on payment. When telling them the rep I spoke to who advised and assured me they received my checks but had not processed they said no one works there by that name. Basically I had to pay the balance of the entire loan to keep my car and then had to call on a daily harassing them to send my clear title. This place is a scam and does not accept electronic payments so they can repo your car and resell it to make more money. They will cuss you out and hang up on you. I have reported to the better business bureau many times.

To make a long story short… Me and my best friend came looking for a mustang we Saw on the lot. An old guy with grey hair helped us. The mustang was in an accident because one side was still lifted, the guy tried to tell us it wasn’t. And it’s not for us, go leave! And we did

The staff was rude and unhelpful.

Terrible ! Very rude staff at the office. They hound you if your one or a few days late! Will threaten to pick up your car in a second.

I didn’t put a star because I haven’t bought a car here — but this place just opened this year so I’m trying to figure out why so many bad reviews?

I HATE THIS DAMM PLACE! DO NOT PURCHASE FROM HERE!!!
I went in with not so good credit with the hope that I could get a car to move my child and I around. And with the idea that making payments will only help me with my credit.
However ! THEY DO NOT REPORT YOUR SELL TO THE CREDIT REPORT. I asked, the answer «we won’t report because we don’t want to make your credit worse in case you fall off again» sounds good right? I thought so, to an extent.
Yet, they sent out letters when you are late for a payment that you are close to being reported to your credit?
Makes no sense!!! I hate this place, the customer service there sucks!!! They are so rude when asked questions. I regret recommending friends to this place!!! And I simply just can’t wait to be finished with these payments!!!
I hate that I have to give a «star» in order to post this, they don’t deserve it.

Auto acceptance has been a Nightmare, thank God i made last car note this month. I bought a 2008 honda civic. For 11,995. I put 3000 down. Then signed for 48 payments of 368.26. When i talk to George we agreed to 48 payments. When i got final paperwork it said 49. I spoke to him and he act like thats what we ageeed too afer he had my money. Two days later i took plastic off floor, im assuming they detailed car. Not, the car had water damage and the rug was soaked and smelly. I called brought it back. I said i would like to trade for another car, especially because if smell jow carpet had been totally exposed. I neede a car cause u had been ti auctions didnt see what u wanted but u really have regretted buying the car fro som sheisty business. I ve never missed a car note. Yes he replaced the carpet by some dingbat in crenshaw who broke my foot step on driver side. Carpet came out of sides horrible job. Dibt trust these kinds of places they prey on nlack folks my credit wasnt so bad to where i couldnt go to real dealer so if your gonna pay twice as much in the end go to a dealer get warranties etc… Toyota, Honda, Hyundai… KARMA IS A MF IN ANY BUSINESS WHEN YOU FUCK PEOPLE INTENTIONALLY. USING SNOOP DOG /​LION to get blacks… BEWARE DONT TAKE TAX CHECK THERE…

A bought a 2007 ford thunderbird from here a month ago. The service was great the prices were normal but that was okay because they did not try to rip me off like every one else did. The salesmen should not even be called sales men they should be called helpful men. Also the car hasn’t been to the mechanics once since I got the car. They make you feel good about how much you are paying and show that is not some jacked up price but really is the real car price. In all I really recommend any one who needs an affordable used car that works fine and is nice.

I’m not sure why my post has been flagged a day after posting, I’ll re-​post:
My review is based on the customer service when calling to inquire into a vehicle. I asked about a car they had in inventory, and was told some basic info. I informed the receptionist that I was interested in the car and wanted to know how many owners the car had, as I live over an hours drive away. She responded that they don’t give that kind of information out over the phone. What??!
I asked to talk with the supervisor, the same girl puts me on hold for 5 min, comes back and tells me she can tell me the VIN and I can run my own report. I responded that I’m interested in the car and wanted to know the bare minimum information before I spend over an hour driving to their facility, and they already pulled the report, why would I need to pay for it? I asked whether or not the car had a clean title and how many previous owners had, again. Again this girl responds, I can’t give that info over the phone. I again requested to speak with the supervisor as I previously had. She says the supervisor doesn’t talk to customers over the phone… really?
Totally unprofessional, obvious shady business practice. If you aren’t trying to hide anything, you can tell me if the car is salvage or not, or how many previous owners. Why does your company not divulge the bare minimum info about the car, I asked. We don’t do business that way was the response.
Here I am a customer interested in a 15 000 dollar car and want to know if the car is salvage title or not… they have the opportunity to make money and provide some bare minimal customer service; what a joke.
Don’t waste your time with this place, if you can’t trust in the staff and get the run-​around from a short phone call, you sure as hell can’t trust in the car I hope you don’t buy from them.

DO NOT PURCHASE A CAR FROM THIS DEALERSHIP!!! This place is a big RIP OFF, and don’t believe the «I believe in God» button that the sales guy Manny Fresh wears as it is all an act!
I went in on Saturday, Aug. 16^th and purchased a $ 9,000 car for my 17 year old son. I put $ 5,000 down and financed the other $ 4,000. Manny that with my EXCELLENT CREDIT, in order to take home the car, I had to have the car added to my existing insurance before I could drive off the lot with it. I said my existing insurance company was closed (it was 6 p.m.) and I would have to add the car on Sunday or Monday. He said I could not leave with the car until it was added to the insurance. Then a lady from Freeway insurance shows up. Her name was Ilse Carolina Cerda. She too said I would have to set up a new policy to add the car. She quoted me a price of $ 337 for the insurance and an addtional $ 200 service charge. I paid for the insurance and service charge in order to take possession of the car.
Today I spoke with a representative from the California Dept of Insurance and she stated that what they said was false. She said that my existing insurance would have covered my son and the new car for the first 30 days after purchase. She also told me to file a claim with the DMV board against the car dealership, which I plan to do. If you want to file a claim agains this dealership you can at 916−445−1888 or online at
.
When I called back to dealership to inform them of my findings, they denied ever telling me I needed new insurance. ALL OF THEM ARE LIARS AND CHEATS!

The car salesmen have a great attitude because well they need to make money. If you do purchase a car here please make sure everything is equipped! Later on they’ll screw you over and blame you for not noticing. I would rated the place with 2 stars but the clerk really pisses me off. I have never received such horrible service. The first time I let it go because I thought she had a bad time but after 4 times dealing with her I just needed to write this review. Not highly recommended.

Agree with the two guys who say they just want to repo the car and double their money. NOT TRUSTWORTHY STAY AWAY! You were warned.

Frankie was the best! I came to buy a car, and they made it happen without any hassel. I came with my fiancé’ and we experienced the best customer service ever! I currently don’t have perfect credit but I was able to get in a 2006 BMW X3! With the right money down, you’ll be able to get in the car of your dreams. I highly recommend this dearlership for those of you who have problems with your credit. This place is a WINNER! Thanks again guys.

I found a 2005 Porsche Cayenne Turbo online that these people were selling. I was very interested an drove 6 hours from the San Francisco Bay Area an go there an the car was a TOTAL POS! The car smelt like an ash tray an the salesman tried to say he never noticed it! When I looked more into the car all the ash trays in the car were full of ash, headliner torn all up and the pillar by the drivers window was all burned from smoking, the scum «mechanics» they have in the back do some dirty work of the shit cars they have as well. The ONLY good side of the car was the body was clean. I offered the manager «George» to come outside an show him everything wrong with the car an he tried to say all the burns and torn up headliner was «normal» wear for being a 7 year old car, it looked like someone took a knife it dug into the headliner. An I am a car guy myself an know what normal wear is and a owner that just doesn’t care. So I gave them a cash offer and her declined it an he said he will make more money selling the car on a loan because of the «type» of people that are in the area and that buy cars from them, I myself think that’s a bit racist and total SCUM on the dealer side because he said they people that will buy won’t afford the payment an they will just REPO the car an sell it again and double the money. NEVER BUY from these people they are Middle East trash.

This place are frauds and scammers!!! STAY AWAY!!!
I have a car loan and bought a vehicle from them like three years ago, now that I only have a few months left they wanna screw me over and repo my car and for what!!! I can’t wait to be done with them and there unprofessional company!!! DON’T BUT FROM THEM THEY ARE SCAMMERS AND THIVES!!!

…my name is frankie G… i underestand there is many honest people have issue with their credit… please dont worry i underestand… i can help you, buy your car and drive home with confidence… when i say i can mean i yes i can… just call and ask for frankie G… or. come visit me at dealer ask for frankie G thank myou and god bless
Liked: Disliked: