American One

Signed up with their rewards program. Got sent multiple texts to redeem my birthday offer. Drove all the way to store, they refused to offer it. wow bad business.

I don’t normally bother with such a ghetto mall and here’s the reason why:
The thing about fashion is clothes can sell themselves but when you have employees that don’t give you the help you need like suggestions, different sizes, etc that’s when it fails. The girls are unfashionable and unhelpful. I don’t mind if you can’t speak proper English but if you don’t know basic words like chiffon maybe you weren’t meant to be in the retail world even if it’s just temporary. The manager on duty looked unfriendly. Granted she may have had resting bitch face which is probably why all the employees shared the same unfriendly attitude.

Considering that the employees at the Antioch location (no Unilocal page yet but owned by same tool, David Chung totally rude and off the mark will get to that later) told me that we were informed of their lack luster return policy. Which is not marked clearly an covered up by the random junk on their counter and by junk I mean the what they sell. Well they said I was told because the owner was who rung up my husband and daughter who have both confirmed that a woman rang them up. Even the owner admitted to leaving himself logged on the registers. Then the staff including the manager on site said that all they could give us is store credit and that it DOES NOT EXPIRE well you read the receipt and it says 30 DAYS TO USE OR IT EXPIRES well I give the manager a call and he then tells me that they all were not trained right and it is a training issue that the whole store is not trained right and he will work on them with it. I ask how does that help me? He says basically it is not his problem and that there is no way that they can help me. Dude is shady to say the least seems to be making it up as he goes. And all this is because they were selling leggings that were advertised as PANTS 3 for $ 10. My 11 year old daughter and husband do not have a clue on the difference between the two. SHADY SHADY STORE yep MR. Chung I am fulfilling my promise to tell about your lack luster shady dealings all over the internet.
FYI AMERICAN ONE this is the law I can read unlike you all:
The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company’s order forms, if any. A return policy printed only on a receipt, for example, is not sufficient.
If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase.
There are exceptions, however to the general rule requiring notice. Notices are not required for sale of perishable goods like food or plants; for items marked, «All sales final,» or something similar; for items which are used or damaged; for items customized for the consumer and received as ordered; for items which cannot be resold for health reasons; or for items not returned in their original packaging.
Some stores keep records of consumers who frequently return merchandise and sometimes report that to a central reporting company and may not offer returns or refunds to such customers. The return policy notice must refer to such practice.
Consumers who believe a retailer has violated the law can notify the consumer protection division of their local district attorney’s office or by filing a complaint with the Attorney General’s Office.

Great sales, great clothes! OH GOODNESS, I have found my new FAVORITE store!
So have you ever walked into a store and been like «Boom, that’s exactly what I was looking for». Then you looked at the price and your eyes got SO big because it was SO cheap?! Well… This is what happened to me the other day when walking in here!
I walked in and I was looking for an outfit as ALWAYS! I seen the «Grand opening» sign and just knew they had deals!
I was amazed at their selection. One piece outfits, dresses, waist belts, jewelry, jeans… you name it, they GOT it!
I walked out of there with 4 outfits for $ 50, to me that’s not bad!
Customer service was amazing, the lovely lady in the dressing area must of apologized multiple times for the wait to use the dressing room and although I may have seemed irritated, I was just in a rush to try my clothes on and not keep looking at all the options I had to choose from! :)
Return policy is different them what I am accustomed to so be aware. The return policy is less then 14 days with a receipt and the tags still on the clothing.
I was very happy with this store and I must say, they will be seeing me again!

Been shopping here for awhile, never had a problem until now. I bought a dress and its final sale. Washed it by hand and the strap broke. I tried to exchange it since I haven’t even worn the dress yet and they refuse to accept it back. Poor customer service on the managers part. Last time I’ll be shopping here.

This store is horrible, with horrible customer service. I purchased two items, (shorts and a tank top).The very next morning, I attempted to exchange the items and was told I couldn’t because one of the items was on sale. Apparently there was a buy 1 get 1 half off sale which made both items non refundable or exchangeable. The problem is that this was not explained at the time of purchase. The employee went on to say that I had an option to not accept the sale if I wanted to be able to return or exchange. Again, never mentioned at the time of purchase. Keep in mind that the entire store was buy 1 get 1 half off which means that nothing is refundable or exchangeable. So, why have a return policy in place? I asked to see the manager, (waste of time), who was very rude. Right away she said that she told me this two or three times when I purchased it. Hmm… So out of the hundreds of customers you get, you specifically remember me?.. ok! I asked her for her name and she was very rude about it. She said it very fast and when I asked her to repeat it, she stated, «I already told you, it’s Tonya.» Very nasty, very rude. I was never rude to this lady, i did not yell or curse at her. I simply questioned their bogus return policy. I will never shop at this place again. Why have a return policy if you’re going to make sure that nothing is returnable? Bad business that preys on people that can’t afford to or choose not to spend a lot of money on certain clothing.