Macy’s

I’m saddened to see all the negative reviews. I have shopped here for over 20 years and LOVE the experience.
I have NOT had people disrespect me. I guess it depends on the time of year… or if people want to LOOK for something negative? Who Knows, but I’ve bought many pairs of shoes here and make up from different counters and most of the time, they are very helpful.
If there is a problem with a purchase, they allow a return with out a problem. Will continue shopping here for many years to come!

The don’t care about their customers, they roll their eyes at you, get combative and argumentative when you try and exchange something. They act like they’re doing you a favor by serving you. For the money spent here, people deserve to be treated a lot better. I would not recommend shopping here.

WoW! I guess tis the season… i dont know why this keeps happening to me… but the service… it took them 5 mins to take my money for 2 watches… i have now been waiting 1 hr for their EXPERTS to remove links on my new watch… really? This is ludicrous!!! Lost another customer …

They need to improve their customer service. Billing is taking a lot of time. They need to improve on that. We waited like 15 mins and there were only 2 customers before us.
The agent was very relaxed and he was in no mood to be fast.

Called the Estee Lauder counter and the woman who answered was so rude and passed me on to the benefit brow without even listening to me… the service was appalling… it was a 20 second conversation bc she didn’t even listen to my question, interrupted me while helping someone in front of her I assume then said I need to talk to benefit bc they have more coverage… like do u NOT want me to buy Estee lauder… I wish I had caught her name because it’s a few hrs later and it’s still annoys me… she then tried to transfer me to benefit section and hung up on me… WTF! This review doesn’t even include the experience I’ve had with a cashier at benefit brow when I did my eyebrows (see benefit brow Macy’s review)…what is up with this location… it’s really disappointing… the service is terrible… Macy’s is better than this…

Wife wanted a specific fragrance for this holiday. Order online but decided to buy in store location instead. Told my situation but with no avail. Canceled my online and bought the same product. –1 star for the long wait for check out and answer for my question.

The selection is horrible. They are always understaffed and the wait time in the line is ridiculous. There employees always look stressed out due to the lack of help. Avoid this place!

The service is terrible.
A Spanish oral old woman waiter speak English to me, she looked at me and said you don’t understand English.
This is what?
I seriously doubt her, she is the racial discrimination.
I’m Asian, but I’m also college students.
If this service continue to be so, I believe soon closed.

This review is strictly for the Impulse Beauty section.
Last time I came here was a couple months and finally came back today to look for face primer. This Impulse section has expanded! I remember it used to be a small section but they added more! I was like, «Woww, Tarte, Urban Decay, Anastasia BH, and a whole wall for Smashbox + more!» I was immediately greeted by a lady named Lisa and told her what I was looking for and that I had dry skin. She showed me various options, such as the Smashbox photo finish primer and the Tarte 12 hour primer. I opted for the travel sized Smashbox primer to try it out and see how I like it. Lisa was super informational and offered different products but didn’t push me to buy anything which was great! She also KNEW I needed a facial and scheduled me for one, moving around her schedule just so she could do it for me herself. I was amazed with the customer service! Can’t wait to come back and see all the new products!
Follow them on Instagram!
IG: impulsesouthland

Poor shopping experience! This Macy’s is located in Southland Mall, which is a mall that is barely existing. My first time here and I was surprised to see the parking lot SO EMPTY. Literally.
I intentionally drove out to this mall to buy a pair of flats that were out of my size at the Macy’s in Stoneridge Mall. There were only two other people in the shoe department and they were screaming at each other…
The saleswoman was extremely helpful. She tried her best to help me as efficiently as she could but she had her hands full with the two screaming ladies.

NO MILITARY DISCOUNT! I came here today shopping with my best friend, looking at a few of the beauty products by Anastasia. We were here maybe 10−15min. And got annoyed at the fact that two specific women approached us multiple times trying to talk us into products. One has blonde curly hair, African American & the other Rebekah. I know what products I’m here for, if I had a question I would have brought it up the first or second time I was approached. Also, when asked at the register if they had a military discount– Rebekah seamed baffled by the question and we had to ask her to make it a point to find out instead of simply asking a manager. So they informed us they don’t which is weird because the Macy’s at valley fair does so why don’t they? Anyway, both of them were rude by the time we left their department. We went to a different department and asked because we had a bad feeling, so a different women in the Jewelry department said yes they do give military discounts. However that they need proper documentation and the ID isn’t good enough proof. So we went looking for a manager, because obviously how does that work if a military ID does not authorize military discounts? Are you guys insane? So we had Arien from the men’s department call the manager Gladys, who both, highly lack customer service. Arien continued to cut us off before calling her manager and Gladys (regarding their phone conversation) didn’t want to come down and speak with us. So now the manager tells us that they do not offer military discount even with the paperwork. She didn’t apologize, she didn’t explain why & she had the worst attitude. Needless to say, I will not be shopping here again & if one Macy’s offers a military discount than EVERY Macy’s should be offering it as well.

Unorganized store, poor customer service, ghetto employees who can’t get real jobs, expensive clothes that are not completely fashion forward. I’d rather go to a second hand store than Macy’s. Wouldn’t be surprised if they started closing like Sears.

Today is my first time going to that mall and I had no idea how ghetto this mall is! I only went to the store to pick up my on-​line order. I got there at 12pm and got out at 12:30pm. When I got back to the parking lot, I found a fresh scratch on the right side of my beloved mini cooper!!! It looks like someone picked up a sharp thing and scratched it on purpose!!! I AM SO MAD! FURIOUS!!! I’m 200% sure that this scratch is new as my MINI has no scratches at all! I always check my MINI whenever after I park and that scratch wasn’t there before I parked at Macy’s. I will never go back there again! At least not in a nice car! That might explain why the NBA champ hats are sold out everywhere in the bay area but only this Macy’s has them!!! Probably no one goes there or people who go there can’t afford it!!! So ghetto!!! To whoever that did this to my MINI, I will curse you for the rest of my life and wish you get hit by a car to death soon!!!

This place is a joke. They sell me a watch saying I can get it fitted and I can return it if I decide to not keep it. I’ve been waiting here for 45 minutes and then they tell me I can’t return an altered watch? Bullsh*t that’s not what your employee told me. I’m still here waiting 60 minutes after the fact and the manager took my watch and receipt to who knows where. First time shopping at Macy’s and def not returning. I’d rather go to Nordstrom’s. Honestly, screw this place and their racist employees who take good care of the white lady before us but treats us like criminals.

Five starts strictly for Vernita in handbags. She offered great customer service and was sweet enough to check inventory for me as well as fix the issues I had with the handbag’s damaged
Coach tag. Please recognize her for doing a wonderful job!

Service review only!
I come here often, in fact I was just here to buy a suit for a friends wedding about a month ago. I purchased a few extra shirt because I wasn’t sure what would look right. (Normal) I headed into Macy’s to return the shirts I did not use. One was unwrapped because i tied it on and it didn’t fit right. I kept the tag and that sticker they scan specifically for returns. I also had my recipt.
I was waiting in line when the lady opened up and invited me over for assistance. I pulled the shirts out of my Macy’s bag and she started to sigh. I then placed the tag ontop of the shirt that didn’t have one. She examined one shirt then looked at me and asked if I wore them, I told her I tried one on but as to can see the others are still folded. She told me she couldn’t find the information for the one shirt even though I had the tag and recipt. She told me that it could have been switched. People are switching shirts. I asked her if she was accusing me of something then told her if she cannot find it on my receipt or on te tag that’s in front of her face then she can use my Macy’s card since I’ve been a member for years. All of a sudden she found it.
I mean really? Smh Macy’s. Is this standard customer service? absolutely appalled. I want to cut up my Macy’s card and just stick to shopping at nordstrom. Prices might be higher but at least they respect me.

This review is for Impulse beauty. How bad is Impulse Beauty at Macy’s Southland? Let me count the ways:
1. I had put an item on hold and asked the girl at the Impulse counter about it. She was too busy writing something and working on stock to be bothered. Once I got her attention, she cut me off before I could finish. She told me she wouldn’t help me because she worked for Benefit. All I asked was to check if the item on hold was there. Does it really matter if you work for Benefit when you’re already behind the Impulse counter? I might as well have checked myself because I could visually see some products on the counter. She went on to complain with another coworker about sales. With her poor customer service, it makes sense if your sales aren’t doing so well.
2. The actual girl who was working in Impulse didn’t seem knowledgeable. She passed by me several times before asking if I needed help. Given, I didn’t need her help but a greeting would be nice. She asked a coworker from Finish Line about her lipgloss and took time to try it on instead.
3. The careless staff that didn’t seem to know/​offer much info about their products left me hesitant to come back.
I was so bothered about this experience that I called the cosmetics manager. She assured me that this isn’t how they normally run the department and offered me a makeup consultation. I declined but wanted to make sure that these workers were spoken to.
The good thing is that they were pretty stocked up on Anastasia lip products which have been hard to find lately. If I can find what I need somewhere else, I’d avoid purchasing here even though this location is close to me. The girls at Urban Decay and MAC are helpful and knowledgeable. The girls at Benefit and Impulse need to learn a thing or two from them about customer service.

I love, love, love Macy’s! !
I’m always finding good deals here especially throughout the weekend when they have their 20% off on clearance sales.
I love when I can come and get deals especially off of named brand clothes!
Bought:
–jeans: $ 3.49
–Jacket:$ 12.94
–dress: $ 10.99
Let me remind you that these are named brand clothing; man can you say GOOD deal!
Some Macy’s that I go to has their clothes all on the floor and clothes scattered everywhere but I just don’t see this when I come to this location.
Customer service is on point! Lines seem to move a little slow but I’m guessing because the workers are probably new and just recently been trained.
Everything is usually nice and we’ll stocked, clothes, household goods, purses and jewelry
I would definitely recommend this Macy’s location!
Happy shopping!

I always get what I need, great coupon sales, family friendly outgoing store, perfect for the solo gentleman looking for good clothing selection, proper clothing, and designer wear at a real price. No second hand type of store, here, always classy, last of it’s type.

I have to say i do not normally go to Macy’s. I think they are overpriced. But sometimes I do and usually it is associated with a sale. So during Black Friday weekend I went here to find a blue shirt for our family pictures. I had already been to 4 places and was disappointed. I figured I would pay a bit more but find what I wanted at Macy’s. And that was the case. The first blue shirt I found I liked and put it over my arm while I walked around looking at plan B and plan C shirts. When i tried it on it was PERFECT! I could not ask for better. I bought the shirt and found out the $ 50 shirt was actually on sale for $ 30. Double bonus. If you find yourself unable to find the right shirt at other stores, Macy’s may be where that shirt you want is located.