JCPenney

Starla IS HERE!!! She continues to be THE BEST STYLIST IVE EVER HAD!!! I’m 47 years old & have naturally curly hair so it has been a challenge to find, much less «keep» a good, dependable, knowledgeable and caring hair stylist. STARLA is IT for me. She always asks thoughtful questions.
For me an appointment with Starla is part visit/​catching up, part consultation, and her shampoos are spa like. Perfect water temp, never face splashing, and the massage like technique she uses to lather and rinse…
I’m a first born, so I am good @ sharing. Come to southland Jcpenney and get yourself what I call «THE STARLA EXPERIENCE»

I have shopped here through out my adult life. For a short time, in my 20’s, I actually worked here.
I will always support JCPenney. I love everything about a family department store like this one.

I love JCP.
I wanted to make a small portion of this review more focused on the employees. They are so wonderful. Being a former employee of JCP, I know hard it can be to work here and deal with the hectic stress of customers, go backs and recovery.
I want to single out the cashiers, Tina and June of the lingerie/​kids/​home/​catalog department. It’s a lot to handle. And they handle it all so well. These two cashiers are so wonderful! They are kind, caring, they start conversations instead of Just ringing up the clothing.
Now for the whole store! It is air conditioned which makes it so wonderful. Some prices can be a little expensive, but the clearance items are so cheap! It’s great! And they have great coupons! Ten dollars off of twenty five! That’s such a deal! And their reward system is so great! I went in to buy birthday presents for my mom, and got 100 dollars worth of clothing for her and because of my rewards only spent about 20 dollars!
Great store. I will be back!

I always go to jcpenney and a employee Lindsey is very nice and sweet she always talks very friendly and nice, she’s helpful and very kind. Lindsey mad my day she always cares about her customers. Right when Lindsey came back from lunch she helped me very quick

I really like coming here its nice and cold specially cuz its always hot outside. Its very clean and everything seems to be in stock but the clothes here isnt all that great as it use to be at least for us grown ups but i still shop here for my kids.

We went in a few weeks ago to have maternity pics taken. Ariana was the best! She was so sweet and took her time with us. We even changed our appt 3xs because we were running late. The pictures came out great. We will be back once our little one is born to take more picks with her. She is mainly at new park jc penny though.

This review is for Starla in the Salon part of the store! She is absolutely amazing. She transferred to this location because the one in the NewPark mall store closed so we finished my hair on 03/​07/​2015. I wanted to dye my hair something different and Maurice recommended her as someone who knew what they were doing. And he was definitely correct! She informed me in ways to keep my hair healthy and recommended ways to not fry my hair. Starla and even the manager La Sandra kept complimenting me saying my hair was super strong and they loved that because most people would have breakage in their hair with how many times they had to bleach my hair (it was 6 times, FYI). I came out looking FABULOUS and loving my new hair color. I love it and would refer anyone to Starla!

Jewelry department messed up on my wife’s engagement ring 3 times. They had it for almost 3 months. From being on hold on the phone for 40 minutes, to not receiving calls when they say they will, to a piece of jewelry not even have been worked on for 3 weeks, it’s just simply a terrible place to take your jewelry.

I love coming to this JcPenney’s because of the employees. In the men clothing dept, Rodney has been there for some time now. He is so kind and helpful. In the shoe dept, Liza & Mariah are the two sweetest ladies I’ve met in a while. They have a great selection in clothing. I do notice that the material is a little thin for t shirts, but when you’re at the mercy of «Made In China». I guess that’s going to happen. They always have good deals and once again the employees make it a great shopping experience.

I typically love JcPenney, but this one was absolutely terrible. My mom just moved into the area and I was excited we live so close. However, it was a Monday night (not a busy sale) and the store was so messy/​borderline dirty. I could get past that, it’s not Macy’s afterall, but terrible/​rude service on an easy night is unforgivable.
We wanted to purchase some shoes, but the shoe department had a line of 3 people and the first person in line was taking a long time. After waiting about 10 minutes, we decided to go to another register. The people at the register were SO rude, unhelpful, and unfriendly. They didn’t smile or say hello. The first thing they said was «Oh… shoes usually get rung up in the SHOES dept». Umm I used to work at JCP and I know that this is not true. The rest of the transaction went just as rudely and as painfully. None of the cashiers were wearing name tags — probably because they don’t want to be accountable for such terrible customer service. People really need to learn some manners — Definitely avoid if you can.

This review is for their Portrait Studio only not for the store. We were there yesterday afternoon. Appt was at 4:20 PM but it was for 4 kids under 3 years old so we got there a little after 4 PM and were told we would not be seen yet because we were too early I was confused by this and did not expect to be seen early we were just early because we had 4 kids!!! And then it was 4:30 PM and we were still WAITING finally she let us in and it was SO HOT my twin 4 month old girls were not cooperating because they were HOT!!! The lady said she couldn’t do anything about the AC so CORPORATE please do something about your AC it is ridiculous the studio should have its own AC because of all the equipment used. The worst part of all of this is that when we saw the pictures there were only HEAD SHOTS of my 4 month old girls I could not believe we went threw all that trouble getting them ready and we weren’t even able to see their full dress not to mention their cute shoes!!! I am never going to this studio again but I think people should be advised how hot it gets so be prepared.

As much as I love shopping at JCPenney… the older people here are really driving me away. So much so that I went as far as to put in a complaint. And we all know how time consuming that can be. More than once I have asked for assistance AFTER making a purchase and have been told that I have to get back in line for something as simple as a price check. If I could locate an automated price checker in the store I wouldn’t bother an associate, but I feel like the «older» associates feel as though because they are older they don’t have to uphold to providing quality customer service. And since I went through the trouble of emailing the company and they seemed not to care (because I never received a response except for the automated response informing me that they receieved my question/​complaint/​concern) the next time I encounter an «older» worker not willing to help I will be sure to cause a big stink! Suddenly, I can’t wait for my next trip to JCPenney!

I know that JC Penney is going through some tough times as a retailer, but I think they’re beginning to create a business presence of upgrading by having merchandise that is of good quality or design, and at the same time, bringing back the sales that they’ve been known for in the past.
Also, I got excellent service from an employee on the floor who was doing some kind of inventory work and she really helped me find something I was looking for from one of their newspaper ads.

Good for kids that aren’t fashion conscious… good selection of basic stuff for boys and girls and a few brands a slouch of a teenager won’t mind. Customer service is lacking but if you want in and out and know what your kid wants the experience is less painful for all.
Not a place for my style but hey not every store is for everybody.

I can’t believe I found everything I needed for my trip here… whoohoo!
I really hit some awesome deals on some beautiful pieces. I started my shopping with a pair of Arizona bootcut jeans at $ 25 and Decree blouse at $ 15, which I topped off with a purple lightweight jacket at $ 40 totaling $ 80.
A whole entire outfit for under $ 100… now how awesome is that? I’m sure if I would have browsed the shoe dept I would have found shoes for $ 20 but I never buy shoes here.
They had a lot of other beautiful items in the store but not in my size, so I guess I’ll be hitting up another JCP real soon.
Hooray for great quality items and awesome service. Keep up the good work JCP!

As much as I love shopping at JCP, this place is just not up to par. The racks are messy and cramped. Lack of customer service. This location is also smaller than other JCP.

About a half-​century ago, there used to be plenty of JC Penney stores around. The first one I went shopping at covered a whole block between 11^th & 12^th Streets, Broadway to Washington in downtown Oakland. Downtown Oakland was booming back in the days (late 50’s to mid 70’s). There was a JC Penney in Berkeley on Shattuck (their downtown area) and the one at Southshore Shopping Center in Alameda (part of their store occupied by Trader Joe’s). Then they started closing the stores and the closest one is at Southland Mall. It also has been over 20 years since I browsed their catalogs and ordered merchandise.
I ordered a lovely ivory pantsuit from jcp’s website in two different sizes (12P and 14P). Setting my ego aside, I couldn’t fit the size 12P and darn, if I could only lose another 10 pounds it would have fitted. Thus, I had to make this trip to the store and return it.
The sales associate at the catalog department was friendly and helpful. She took care of me immediately and sent me along my merry way with a 25% off voucher for friends and family. It’s good for 5 hours only on Sunday, August 11 from 5 to 10 PM. What a way to lure me in to do more shopping online — a 16% savings, excluding the 9% sales tax.
Tip: Want to return merchandise quick, fast and a hurry? Get into the store within an hour after they are opened for the day. There are hardly any customers and it’s not crowded. (I hate shopping in a crowded department store, ha!)

I have a crush…
…on JCP!
It’s TRUE! I’ve turned into a fan of what JCP has to offer now.
I’m constantly browsing their website for deals and steals. And it’s hooking and reeling me into the stores to look, feel and touch.
This week was bedding. JCP, Jonathan Adler and Liz Clairborne were all telling me that they would look great in the master bedroom. Looking at it online was great but it didn’t tell me if the quality was there. That’s when I popped into JCP to make sure I liked it enough. The shelves were practically empty but I did see other styles with the same brand to look at. At least that gave me a sense of what the quality was like… and what I saw and felt, I likeeeeeee. So, I plan on ordering a bed set online.
This location still needs some sprucing up, especially the 2^nd floor, Home section, it was SAD. But its changing little by little and eventually, it’ll look as chic as the Pleasanton store. I can’t wait for the full transformation to happen.
I’m so excited to be a JCP shopper that I’ve been telling my friends and family about it. They look at me like I’m cray cray because they all remember JCP to be insanely old fashion. Ya’ll gotta go in and check it out for yourself! Then you’ll know… I’m not cray! JCP… they got the good stuff, baby, and I’m crushing on them…

Early morning is the best time to go. When Super Serg was 10 years old he never thought that he would be shopping here because Grandpa and Dad back then had them Polyester pants and disco shirts so I used to say «: NO WAY JOSE !! NOT ME «
But times change and now that Ployester section that has been traumatizing me all of my young buck life that I have. hee hee
But anyways now that there is a visitor here from Mexico he is getting the task of taking some clothing to give out to his local small town which is located 2 hours away from a major city. I’ve known dude for about 25 years and when he lost his parent, my brother and I promised we would help him and his kids as much as we can. So I went shopping. He is not demanding, he is not picky, he is simple and humble and happy with the smallest things.
That’s why I went budget shopping. They have name brand shirts from $ 5.00 & up and jackets for like $ 40.00 & up so was able to fill about 2×60 lb boxes with lots of goodies. The staff is so dam helpful and I was telling my accountant that I am so glad that they got rid or transferred the old school staff they used to have and brought in newer, fresher and younger employees that are happier and smile much more then some of the previous staff.
For a few hundred dollars we are able to make dreams come true. Clothing people that can’t afford themselves is the best feeling that somebody can have. Or should I say that I feel good about helping others than myself.
They have made alot of items very affordable and if I’m going to help I am not going to Nordy’s or Macy’s unless I really really have to.
See you on Unilocal… And hope you are well

Looks like they’re having some kind of remodel going on. There’s mini buildings or stockrooms where departments used to be saying «Company’s coming».
Mens department sucks. Hardly anything worth buying anymore. And I’ma JC Penneys guy.
All I saw that I would consider getting is a shirt with the photo ID of McLovin from Superbad. Pretty disappointing selection.