Aramark Uniform Services

Beware doing business with this company. Their contracts has loop holes so once you sign on, there’s no getting out until you mail out a termination letter via certified returned mail with signature 60 days before the end of the contract. The services are not great. They do not know what quality linens should be especially for the food industry. You may think you signed on for 1 thing but you’ll find out that your invoices will double even triple by the time accounting realize it and all they can say is that your in a contract. It takes weeks for an explanation cause it seems that they’re not even sure how to answer your accounting or product complaints. Just an example, our order of aprons cost per week is $ 8 and they add on an additional $ 8 for inventory replacement costs. Apparently, they starting charging all of their customers beginning in March 2012 in addition to increasing per item cost yet the quality of the products has not improve. No notification, just started billing cause their contract allows price increase at any time. Our bills has tripled in the last 12 months. Recently, we asked for a copy of our contract and it took 4 weeks to finally get it. We asked about costs issues and it’s been 10 weeks and we’re still trying to get it resolved.

Do not do business with these people, I pay them double to get double the amount of uniforms a week (instead of 13 uniforms every two weeks I should get 26) I did this because they would always send me 4 – 5 a week and I needed 6 a week, I have been paying double price for three years and they still send the same or less, this week I got 2 !, they also send uniforms with arms and legs sewn shut and iron on patches over zippers and buttons. You can talk to reps and managers all day, week in and week out and no results. Do not sign a long term contract with them! The problem I have been having with them has been going on for 9 months! And I have talked to every person I could with them with no results. Avoid them!
Update, 6−7−12 they were getting better, 4 star better, thanks to a manager who contacted me and fixed all my problems. But then we got new coveralls at work, They delivered over 200 coveralls all with they pockets sewn shut !! this was not done by the coverall manufacturer but by Aramark who sewn on the reflective tape we requested on our coveralls. Not a mistake, you can’t miss sewing over the pockets on 200 pairs of coveralls! true professional move by a big corperation, they should be ashamed of them selfs. Then if thats not bad enough I only got 13 pairs and I still pay double, it took me months to get double and to get a refund for the months I only got two or three pairs a week when I should get 13! They not only need to clean uniforms they need to clean house!!! My co workers are suffering as bad as I am… it is sad.