Finish Line

I wish that there was something lower than one star you could give to a business because they certainly deserve it! I went into the store to exchange my shoes for the second time (i left without doing the exchange the first time) and encountered the same unprofessional behavior. what happened to customer service!!! upon arriving I was informed that only a manager could perform an exchange and the manager was in the bathroom. smh 18 minutes later the manager comes out and doesnt immediately approach me to complete my transaction that I have been waiting 18 minutes to complete but rather casually chats with the one other employee. She tells the employee at the end of their conversation he can go eat and then asks do I need something. seriously? !!! how about some customer service with a side of professionalism. out of 3 shoes, she has none and brings me back one on a different color without explanation. I work in Hayward so I genuinely want stores to survive and succeed in Southland, and I could have exercised more patience and tried on a few more shoes but that’s not how business works. YOU, dear heart who walks and talks like you’re doing me a favor instead of me guaranteeing your job, have to treat me like you WANT my business or I will take my business elsewhere. guess i will be heading to stoneridge. damn shame

I wish I could rate ZERO stars. I came with exactly the shoes style I wanted and JACKIE said «no we don’t have it». She didn’t even check. It was a men’s shoe and she started to show me women’s shoes. Her sales attitude was beyond poor. When I paid and left she handed me the bag and said «here». Seriously the sales people at The Finish Line here are Terrible!

This evening (Tuesday, Nov. 24) at 6:45pm I went to the Finish Line located at Southland Mall, store 326. I was trying to exchange a pair of Adidas that I purchased on Sunday night, Nov. 22. Unfortunately they didn’t have my size in the pair that I wanted so I asked for a refund. The female employee told me that the cashier would be with me shortly since he was in the back. She then walks to the back room as well, leaving no employees on the sales floor. The cashier, Christian, took 10 mins to get to the counter where I was standing alone. He then told me that he couldn’t do a refund because there was a crease on the shoe saying I wore it too much. I explained to him that I tried it on, on Monday and walked around my room, but the front wouldn’t easily bend and left my feet sore (I literally wore them not even 5 mins). The bottom of the shoe was still clean since I never wore it out. He told me that it was used and I could only get store credit. He then asked me if I would like the store credit, I told him yes since he wasn’t giving me any other options. He then LAUGHED AND SHOOK HIS HEAD AT ME! He then continued to smirk at me while finishing the store credit. I’ve never felt so disrespected before. He accused me of wearing the shoes to the point of leaving creases on them.
Considering the lack of service from the beginning of the transaction to the rudeness of the employee, I don’t feel that I would be wanting to make any future purchases at this location.
I hope my horrible experience will not continue with any future customers since I don’t think it’s acceptable at anytime to be laughed at by an employee.

3 people, one other customer in front of me, no help. Obviously, they don’t understand the meaning of customer service.

I came in before this one dude asking for the Jordans and she said they had them. She got them from the back and was about to hand them to me and then this other guy started complaining like he asked for them, but yet she sold it to another guy who came after me! She already had them for me to buy but sold them to someone else.

Customer service was great and they’re very patient with multiple sizes and changing my mind about shoes, however the selection of shoes and size availability wasn’t very good. Any shoes my son liked were out of stock on his size!

When I came here it was a few days before Christmas so you can imagine it was quite busy. During the holidays you would expect to see few more extra workers unfortunately I didn’t see any. I was planning to aquire my first pair of J’s .
It was unfortunate I didn’t walk out with any.
For one the amount of attention I was given was one of the main reason I didn’t purchase. i’m sure the guy did his best to get me what I had asked for yet it wasn’t enough I had questions about the fit. So i merely just left it there and walked out.

From my experience, it’s usually the case where stores like Shoe Palace or Shiekh are little too aggressive in trying to get a sale out of you, or you’re completely ignored unless you as the customer make the effort to ask. Of course the are some good employees out there who focus on customer service, and I applaud you if you’re one of those people.
As I expected, I had to make more of an effort to get what I wanted here. Well, I did a welcome to finish line greeting to begin with, but that’s about it. I bought a pair of Jordans (white cement 3s to be exact) a couple hours after the mall opened, which was surprising considering this shoe was highly sought after, I wear a common size, and being in the bay area is tough considering the amount of fans of Js (sneakerheads/​hypebeasts whatever you want to call them) that live out here. It was a quick transaction, but I ended up returning them days later since I already had a pair. Collecting shoes is expensive and sometimes hard to understand.
I visited at a later date inquiring about another shoe, and one of the floor reps suggested another store in the mall to check out based on word of mouth from other customers who just came from the store I’d be headed to. Yep, store experiences do vary.