Joylap Computers

Charges me for a «genuine» version of windows 7 and i find out it is not and now my computer harasses me every hour to change it… thanks Joylap… thanks…

i been coming here off and on over the years. i never have a problem.
internet café when it was up and running no issues. and it was a great price $ 5 an hour.
i needed a new power cord for my laptop. they had it for $ 40. other places it was $ 100.
i needed to upgrade my laptop. cheapest place and great service. total was like $ 120. geek squad wanted $ 300.
he also sells laptops. desktops and accessories. and the owner is always very nice and pleasant person.
A++++ in my book.
before you go anywhere else check joylap first.

poor experience, not a very well run business. as soon as you walk through the door its apparent that the owner doesn’t care how its establishment looks. there is dust every where, its dirty and dark, as if the business was sitting vacate for 5 years or so. it was so unorganized that you wonder how they actually found items. I take full responsibility for the out come. I should of done my research prior, I should of Unilocaled them and I showed of lesion to my basic instinct. I wouldn’t have done business with my doctor or my local grocery store if there business looked anywhere near what Joylap Computers looked like. I truly don’t feel like they know what they are doing or simply don’t care and they just try and take as much money as possible so that they can stay aloft due to the lack of business that they receive. please do your home work before doing business with JoyLap.

Beware: this place sucks! The people that work there are either lazy or just don’t know how to do a job their suppose to know. They’ll charge you 40 bucks to diagnose your PC even though you told them what the problem is only to tell you to ignore the problem and continue using it. So… You want me to continue to use my laptop online when my firewall is telling me it’s not working which leaves me vulnerable to hackers, viruses, Trojans and identity theft? You want me to ignore my fire wall warning because you can’t fix it? That’s what I paid 40 bucks for??? That was the last they’ve seen me…

This is what I experienced when I took my Church’s computer to JoyLap Computers.
The issue:
The monitor stopped working for the church’s old Compaq Presario running MS XP. I took both PC and monitor in to Joylap to do 2 things: diagnose the issue with the monitor and create a backup of all the data on the PC since the Church has never made a backup and they were quite worried on that score.
What ensued:
The manager (I think his name is Tony) plugged in the PC and the monitor started working normally. I half expected this since its such an old pc and the connections in the video card were probably quite dusty and prone to perform erratically.
Tony then said that he would make a backup of all data on the PC for a fee of $ 79. He said it would take a few hours and would call me when done.
After a few hours Tony called me and said the PC was ready for pickup.
I got to JoyLap and tony showed me the working PC and the storage locations on the hard drive of the PC where he had made copies of all files.
When I asked him where the external backup would be (since a backup on the same hard drive that you’re backing up is essentially useless) he said that he made a temporary backup on one of his drives in the store.
He also told me that this external backup would be wiped in 7 days.
I said this solution was sub-​optimal since a lot of the data on the Church’s PC was quite personal data about their parishioners.
He proposed to put the data onto a USB drive so that I could take the data with me along with the PC and he would wipe his backup drive immediately. He said the charge for the USB drive would be ~29 $.
He ended up being able to fit the data on a DVD-​R so the USB wasn’t needed.
I informed him that the price of 79 $ was really high considering that the backup being created was only intended to exist for 7 days and would not be actually owned/​controlled by the owner of the data (the church) and that none of those facts were communicated at the time of sale.
He said that those facts were «assumed» and that the full price would not be changed.
I let him know that this is actually a poor way to do business and that a negative review might be posted by the church.
He responded by saying he expected the review to be positive since he «went the extra mile» for the church and vaguely referenced some checking of the monitor that he said he did but just never brought up until right then.
I paid full price and wished him the best of luck to his business.
Those are the facts of my interaction with JoyLap Computers. I will not be a future customer of theirs nor would I recommend others to do so.

The screen of my laptop broke and i called around for quotes. The cheapest and done the same day! The guy who helped me looks to be the owner. Nice guy and knowledgeable. Definitely my go-​to place if i need something done on my laptop or computer

My HP desktop had been completely fried and I was looking for a place to just do diagnostic work on it and tell me a price. Of course being very paranoid about the typical computer GEEK SQUAD overcharges, I decided to steer away from best buy and find a more local and computer based shop. I went on Unilocal and found Joylap computers. I read the reviews and saw people complaining about rude service and long turn arounds on repairs, but I still gave them a try and contrary to the reviews I read, I got excellent service. The first day I went in, I told them what problems I was having and they charge a very cheap price from diagnostic, and when I mean cheap I mean much cheaper than geek squad. By the next next morning after dropping off my computer, the problem was found that not only was my motherboard fried but my CPU was as well. They told me how much it was to fix it, which is still much cheaper than a lot of prices I was quoted, and even before I put in a down payment they had already ordered the parts and began work (with my permission of course). Altogether it took them about a week to finish my computer which is the exact time they said it would take, with having to wait for the parts to come in and labor. The employees were in constant contact with me, letting me know which step of the repair they were at and because I had a lot of important music files on my hard drive they were extra careful not to lose any data. They even installed another hard drive I had laying around in for me for no additional cost. All the employees were nice and welcoming and very informed with respect to computer hardware and everything. I have had my computer back now for about a month and its working perfectly. I will definitely go tot them again in the future.

I brought my old Sony vaio to have the screen fixed. It was fixed but when I tried to connect to the Internet at home, computer did not connect. It also displayed that there was a new hardware controller device was installed. Then it only allowed Firefox browser to work. In addition, the computer won’t allow any files to be downloaded. It will tell me that it was unable to connect to the internet. Then I see an icon app on the desktop that I never uploaded.
I go back and the owner there said they only fixed the hardware portion. And that my computer was probably hijacked and that it has a virus. Computer was working fine before I took it there. I was uncomfortable and then I noticed a small crack near the area of repair. I told the owner and he said he look at it and re-​check it. The crack was fixed and screen is good, but the problem still existed where my computer won’t connect to the internet. I had to do a recovery, back to it original software installed and format the disk. Also, every time I type the keyboard, there appears to be a delay on the screen browser… there might still be a loose wire, I don’t know.
Not sure if I will go back to this place… prices might be reasonable but the quality of work is questionable.

Paid $ 95 to have windows installed on my PC. They ended up breaking my PC case (they don’t know how they did this) and still charged me $ 95 to install windows. Not a good experience. Don’t go here.

I’d have to echo the same sentiments as the earlier reviewer, Alex H.
I have no idea whether they’re any good at what they do. Joylap is clueless when it comes to customer service. I walked in after having breakfast a few doors down at City Bistro to check the shop and learn about what they do. The older guy in the store, the owner/​manager I assume, was extremely rude. He treated me and my assistant as if we were a bother.
It literally went like this. I walked in and saw a young guy at the counter working on something and an older guy at another counter working on something. The older Asian guy spoke in a tone of disdain, and asked «do you need to fix something»? I told him I just wanted to learn more about what they did and how much their services were. He replied with the same tone of disdain, «well I think you should go then».
It was a pretty crappy experience given that I was having a pretty awesome morning up until that incident.
Stay away from this place and find an alternative.

After calling a few places Joylap had the best pricing for fixing computer viruses. Joylap was able to fix the problem in less than a day without charging me an arm and a leg. The Manager (or owner) was very knowledgable and friendly. I would definitely go back if I ever run into more computer problems.

I was charged $ 150 to have a new motherboard put on my computer last month. The price was a little high considering I only asked that the motherboard be put in and that it actually works. (Basically, it’s $ 150 for one hour of work.) I did not ask for Windows to be installed or anything else. In any case, since I didn’t have the time to do it myself, I decided to go ahead and have them do it.
The motherboard was installed properly and everything seemed to work. However, the video card was giving me a not enough power error. On inspection of the computer, I found that the technician had only use one wire from the video card to the power supply. He did not use the second wire, instead leaving the loose wire in the case.
At this point, I am a little hesitant on bringing in more work to them since the price they charged was a little high and the work was a little sloppy. However, they are very nice and because of that, they will earn another shot if I am short on time again in doing my own computer maintenance.

I worked in customer service for about 10 years, so I’m well-​versed in customer etiquette and performance. Unfortunately, Joylap PC of Hayward, CA has none.
At first glance, Joylap is an internet café where people can pay by the hour to chat and game online forever. In addition, they do computer repairs and upgrades.
My laptop was acting funny, so I called ahead to make sure they could work with it. They assured me that they could, so I brought it in on the Saturday of Presidents’ Weekend in February. They told me to call them Monday to find out the status, which I was skeptical of because it was a holiday. So I waited until Tuesday to call.
When the person who answered the phone picked up the line, he greeted me with «Hello?» Hello??? Are you answering your home phone or something? Are you kidding me? So I asked, «Is this Joylap?,» to which he replied, «Uh… yeah.» I already knew how this experience was going to go from here on out.
So i explained that I was instructed to call to find out the status of my laptop. He was polite in asking me to hold while he asked. Apparently his boss was next to him, so instead of placing me on hold, he just asked his boss right then and there. The boss started screaming at him and saying, «Why is he calling now?! It’s only been two days!» So, feeling like I was being blamed for calling, I told the guy on the phone, «Hey man, whoever took my laptop on Saturday TOLD me to call yesterday to find out, and I actually gave you guys an extra day to figure out what’s going on. So you can tell your boss that for me.» In any case, they said they’d call me back in a two days with an update. They never did. I had to call them to find out what’s going on, and they still didn’t have an answer as to a timeframe or anything.
The following week, I called again to be updated on my laptop. When I called, the guys who answered said, «Oh, we tried to call you to tell you that we need your approval to begin work on your laptop.» I told him that no one has EVER called me, that I have a record of every time I’ve talked to their people because it’s on my caller ID, and that they need to get my stuff fixed immediately. He said, «Um… ok,» (which seems to be the most overused response in that whole store).
After several weeks and a slew of phone calls, I finally get a hold of someone who says, «Oh, it’s ready.» So I go to their shop, and they tell me, «Oh, it’s coming. It’ll be here tomorrow. It’s READY, but it’s not here yet.» Wow; I almost came back with an uzi for being jerked around so much.
So I finally get my hands on my laptop, and guess what… It wasn’t even fixed! After all this mumbo-​jumbo and crappy customer service, IT WASN’T EVEN FIXED! I was livid, and the guy at the counter assured me that they could fix it again and quicker this time around.
When I got the laptop back the following week, the original problem was fixed. But the second I started using it, I realized that half of my keys on the keyboard were no longer working! These guys broke something while they were trying to fix it! So again I had to leave the laptop with them, and the guy actually tried to blame ME for the keys not working even though I hadn’t even used my laptop in 6 weekes because they were supposedly fixing it!
Needless to say, not only is their physical service slow and delayed, but when you walk into the shop, the workers are more concerned with being online and gaming or chatting or trying to meet chicks over the internet that they totally forget that people are waiting for them to help them.
Think twice before you get stuff fixed here; you may not ever see it again. Or worse yet, they’ll give it back to you after they’ve broken something new.