T-Mobile

1 hour to wait? Customers are mad. Chaos everywhere. Im sure the ghetto metro pcs store treats customers better. They even forget who is on the list.

Ok service, not the best. I came in around 5 and no one asked me if I needed help. I came back around 7 and this very nice helpful young man named Christian helped me. Thanks to him I got what I needed. THANKS CHRISTIAN COSIO

I am completely fed up with this store. They are unbelievably unhelpful. Went in here once and I was not helped at all. They stand around and chit chat with each other while they have a long line through the door. They turn everything into a hassle. It really turns you away from T-​Mobile. When you walk into a store like this it can be a little overwhelming and this store does not help you at all with any of your needs. They also don’t share any deals they might have. I felt like they just want you out. If you are looking for a good T-​Mobile, I recommend the one in Dublin on Fallon road.

This review is for Cindy! We were told by a tmobile rep over the phone that we could trade in our iPhone 5 and pay $ 10 a month for the iPhone 6s which turned out to be $ 15 a month. During the transaction, Cindy had no interest in helping us, properly explaining the promotion, or answering our questions. She even made it a point to rub hand sanitizer after touching our phones, but afterwards still touched the store’s computer keyboard which is used by different workers everyday and money which travels through numerous hands per day. The worst service I have ever had at a Tmobile store being that the store normally has friendly workers. Cindy had the type of attitude that makes you want to keep your money & switch to another carrier!

The store needs more people on the sales floor as well as more computers because the wait is extremely too long to get any assistance it’s just about always a 30 minute wait with nowhere to sit it’s just a very poorly set up establishment you have a better chance at getting more help from a mall kiosk unfortunately

My wife and I came here because we wanted to switch our carrier from ATT to T-​mobile and also upgrading our iPhone 5 to iPhone 6s.
Summary:
— lied about the Jump promotion
— not pleased when we only sign up for 1gb 4G LTE
— lied about the price for the iPhone 6s
I visited t-​mobile website ahead of time and noticed there is a promotion going on called Jump. That program allows the user to upgrade new smartphone with deep discount price. I would be paying $ 15 /​month to get the iPhone 6s 16gb. With this mind, we were expecting $ 30 /​month to get two new iPhones, on top of the monthly plan.
BTW It is so roomy inside the store, but very limited seating. We are skinny, and I couldn’t believe the bench we were seating couldn’t even fit both of us, and there isn’t another chair around.
Nevertheless, we spoke with Diego about the switching and upgrading. First, he told us that only iPhone 5S and up will be eligible for the Jump program, which is not the truth. See the picture I upload for proofs. iPhone 5s or newer smartphone will get better discount but it doesn’t mean we cannot apply the program with our iPhone 5.
Second, we told him that we want the $ 100 for 4 lines unlimited everything with 1gb of 4G LTE. For the next 10 minutes, Diego had been trying to convince us to get the 3gb instead. We stood firm and said no, we want to 1gb. Kept saying «are you sure?» Diego began to pull a long face and still trying to explain the benefits of getting 3gb instead of 1gb. We would order only what we need, not what you want us to order. Plus, we can UPgrade as well as DOWNgrade our service anytime we want, so don’t say something like get the 3gb first and see how much data you are really using, then downgrade it to 1gb in the future if needed, because we can do it the other way around. To me, it is extremely annoying, and you won’t never earn my business that way!
Lastly, I asked him for the price for iPhone 6s. He told us $ 35. I did some research on T-​mobile website, and I only see $ 27.09 /​month for 24 months, or $ 31.25 for iPhone 6s plus. We are not sure where and how did he come up with that $ 35.
Very disappointed! Never come again.

Very satisfied customer! Look for Shaleena… great service & very patient!!! Thank you for all of your help!

There were 6 people working here and we were told there was a 45 minute wait. After waiting 30 minutes and watching a t mobile person actually clean the window while there was a 30 minutes wait, we were infuriated. Let’s be honest. What business has a 30 minute wait and has a worker cleaning windows instead of dealing with customers.

This review is for RUBY. I’m going to start off saying that she is super helpful and. understanding. Whatever you need she does what she can to help and provide you the best service. Thanks to her I was able to get a phone with no problem and she gave me absolutely no problems and knew what she was doing all the way… so thank you RUBY! :-)

T-​Mobile is the worst mobile provider. They say their family plan is $ 100 for 4 lines but when the bill comes out it’s around $ 200. That is bulshit. I’m happy to be switching from this rubbish. We pay for insurance and it’s a waste. A friendly suggestion to everyone if u want to switch to T-​Mobile then don’t because later you are gonna regret.

Unless you are starting fresh (not jumping from one carrier to this one) DO NOT DO IT.
It’s a headache depending on what phone you get (ahemmmm the iPhone!!!) and there are too many gimmicks and the whole ordeal is very unclear. We ended up paying a fortune for phones we did not use, re-​stocking fee, sim cards (I believe were $ 10 each). And by fortune we’re looking at 600‑1000 and A LOT of wasted time going back and forth to locate missing devices and waiting for certain things to process before you can actually terminate your phones.
Minor Annoyances:
–Each station has different music playing so you can only imagine what kind of commotion that adds
–There are 3 different stations you can stand at which is great if you’re doing a quick transaction. Otherwise the wait can be uncomfortable with the stupid stools they have available which I have suffered through far too much for some phones
THE LONG STORY:
The two girls that I have met (Courtney and Sheena) are incredibly nice and this review is not towards them at all. I’m extremely disappointed with this company in general. My parents phones have been tweaking out for several months now and with the iPhone 6/​6+ and this new plan that T-​mobile has, they promise to pay your cancellation fees and let you walk out of the door with brand new phones, we decided it’d be a great time to switch. Personally, I don’t trust ANY deal from ANY company., knowing there’s gotta be a catch. And a catch there was. We came in mid October expecting to get new phones and they didn’t have any iPhones in stock. Fine. We’ll get it shipped to us in a week, cool. Came home, fulfilled the email requirements Courtney spoke to my mom about and Courtney said they had two phones available a few days later. We came in the same day she called us and what do you know, someone sold the phones Courtney had reserved for us!!! So we wait for our shipment, our phones were delayed about 3 weeks and we finally got the shipment for the 6’s 2 days ago (3.5 weeks after our initial order). My dad’s phone, the 6+, has been delayed twice and we JUST got an email this morning stating that the 6+ would be delayed AGAIN UNTIL DECEMBER 17. I know Courtney and Sheena have nothing to do with this the shipments and its entirely up to Apple so we took matters into our own hands, went to Apple, explained our situation to them, bam. After 45 minutes of a stupid line at the Apple store, we had my dad’s phone (the 6+) in our hands ready to roll.
So we take our butts to this T-​mobile store and had the pleasure of talking to Sheena. She tried to figure out our transaction with Courtney, Sheena helped us one thing at a time, and we walk out with our issue only partially resolved. And by partially, I mean like. A minimal amount. We’ll be coming in with Courtney when she’s free this week to figure things out but I’m totally done with this company and my mom is regretting ever THINKING about switching. (In my defense, I was perfectly fine with a slightly dysfunctional phone who’s plan was a couple bucks more than T-mobile…contract or no contract).
***November: ***
We came in today and unlike what Sheena has promised, Courtney was off. FABULOUS. We’re not trying to delay this process any more than we have already (after a month, we just all want working phones). We were greeted by Jimmy, told him our story yet a 3^rd time and finally, FINALLY. SOMEONE WAS ABLE TO HELP US! He told us what he was doing, did his tasks, refunded us whatever money we could and we’re finishing this whole ordeal for once and for all as soon as we finish shipping our devices back. I still hate this company with a fiery passion but am SO SO SO GRATEFUL FOR JIMMY.
JIMMY KEPT IT SHORT, SIMPLE, SWEET, KNEW WHAT HE WAS DOING, KNEW WHAT WE WANTED, AND HELPED US AS PATIENTLY AS HE COULD. THANK YOU FOR YOUR TIME AND YOUR PATIENCE AND FOR BEING SO FRIENDLY AND UNDERSTANDING.
***February***
(YES, WE’RE BRINGING THIS CRUD INTO THE NEW YEAR)
After locating multiple warehouses for one missing device, an iPhone 6+ with 64gb, it cannot be found and we are left to pay for the device that we sent back and whatever restocking fee and the sim cards etcetera etcetera.
SAVE YOURSELVES YOUR TIME AND MONEY AND DO NOT SWITCH TO T-​MOBILE UNLESS YOU ARE STARTING FRESH.

Went in to upgrade my phone. No hassle. Took my old phone as a trade in. Samantha helped me out. She was very knowledgeable and helped me through the process. Only complaint is the wait time. Understandable but still a little understaffed so it seems. All in all a good experience. One of the better Tmobile spots in my area.

Were do I begin. Well, on October 5^th we had purchased the iPhone 6 plus through this store. We spent roughly 3 hours to order this phone just to order it, it took them that long because they kept on making a mistake. So given fact it was already gonna take 6 – 8 weeks to get the phone. We had used the t mobile visa card to purchased that item because We didn’t know on when they were gonna take out the money so they offered us that payment option. They did not tell US the terms and conditions of that card, they didn’t even gave us card package that comes with it not knowing that it was gonna charge us monthly fees. Fast forward to this month t mobile tried taking out the money and sent us a text message saying that our card did not have enough funds when we put more that what our cost of purchase was. Come to find out they charge us a monthly fee that We were not completely aware off, we weren’t even aware that it had to be registered whatsoever. So, thAt being said our order got canceled. A phone that we have been waiting floor 6 weeks just got cancelled. Now, when we found that out we reloaded the cArd we tried repurchasing the phone and this t mobile store could not even do that. We called the card services and the card was in perfect condition and it was actually the store that was having issues. For some reason their system kept on declining the card. We were there for almost 3 hours and pretty much came out with nothing. Waste of time, waste of effort. If there was another t mobile around or somewhere closer I would just go there instead of coming back here.

Strolled in on a Saturday afternoon, expecting the worst since, what, Apple released the beasts of the iPhone 6 and iPad Air, but was pleasantly surprised it wasn’t completely busy.
As soon as I walked in I was greeted by an associate and assured I’d be helped. Inwardly, I scoffed and expected to be forgotten about. I say that because every ‘group’ there was helped by each staff member with lengthy questions about plans and devices. And I say ‘group,’ because there were couples and painfully a family with two overly energetic boys running amuck while the parents tried trading in their devices.
So, again, lowest expectations.
Lo and behold, I browsed accessories for the S5 then sat myself down before the one of the female staff asked if I’d been helped already. I told her I hadn’t yet and she swiftly tacked one of her coworkers to help me upgrade my phone.
Long story short, the process was very easy on my part: signing my paycheck away for a shiny new S5 but having to deal with T-Mobile’s sluggish Internet while going through the actual payments. The clerk, I forget her name was absolutely sweet and courteous despite being bum rushed with all these customers clamoring about.
Would come back to this location again!

horrible service. don’t go ever go here. i went to buy a nano sim card and had to wait almost an hour because the lady didnt know that she could sell it to me instantly. then i waited and got the sim, went home and tried to activate it but she told me that i stll have to buy the sim online for it to work. jesus christ these people need to kill themselves.

This is the place I go to whenever I’m having problems or questions about my phone service!
T-​mobile is no longer doing contracts. Phones will be much more expensive, but they offer monthly plans with no interest! I’m currently paying about $ 20 a month for 2 years for my iPhone5s.
I’m on a family plan with my parents. Our bill comes out to be $ 134 each month (that’s including my $ 20 a month to pay off my phone so really it’s like $ 110 a month). We get unlimited texting and calling. I get 2.5gb of high speed data and my mom gets 500mb high speed data. After you use up all your data, you get unlimited data for no extra charge! It’s just slower speeds, but I don’t mind that at all :)
My friends are always telling me how they ran out of data, but that’s not a problem for me!
Every time I walked into this particular store, I’ve always felt welcome. The staff are all super kind and helpful.
Yes, reception sucks sometimes, but I really can’t complain. I’m loving t-​mobile more than ever now.
(Lol it sounds like I’m advertising for them, but swear I’m not! I’m just a happy customer)

Went here to sign a contract coming from Verizon, everything went fine and dandy. Now when t-​mobile was unable to satisfy me (mostly because there is no service at my residence and at my work place.), i was indeed frustrated. However, that was completely fine because for cell phone companies its either hit or miss.
Now the bad part, i went in to return the phone (under 30 days for CA) and there was this girl named Noelle who was helping me at the time. She kept on saying we cannot return the phone and the contract is permanent while it clearly states the phone is returnable within 30 days. Called corporate and they said it’s fine since it’s 30 days and there is no signal around my workplace and house. Went back in there and she kept trying to fight corporate, her manager and us that the phone isn’t returnable. The manager was cutting us slack so he was rather helpful.
After everything she said oh sorry we cannot give you the refund of the deposit we PAID them. So I left for the day because I had to be somewhere and i wasn’t feeling like she was being cooperating. So I called corporate TWICE and they said it was for the store to refund me.
Of course when I called Noelle wasn’t working so the other girl said she will give you a call back when she is in the next day. Guess what? no call!
I got rather busy but then i had a chance to call about 3 days ago and explain what corporate told me. Thankfully this was another manager named Francisco. And he solved everything in less than an hour.
These two stars are solely for those two managers that was the most helpful during this time.
Hopefully they hire more competent workers in the future that won’t give other potential customers a hard time.

This review is exclusively for complimenting John Lee, the sales representative.
As an international student here, I’ve experienced countless problems to find a satisfying mobile phone with adequate service package yet with reasonable price.
He is exactly the right sales representative I have been looking for because not only he competently knows how to minimize the burden on customers from choosing a mobile phone to deciding the service plan and data plan, but also how he accurately observes what customers are looking for and offers his opinions to help customers make decisions. Lastly, he’s good at helping customers saving money by exploiting seasonal or special discounts too.
I will be happily recommending him to any person needs help with cell phone matters.