Shoe Palace

I ordered the retro 11 Jordan’s online and I never received them. Shoe Palace uses OnTrac Shipping company and one of their employees stole my shoes before they could make it to my house. I tracked the shoes and the last place they made it was to their Hayward location and then all of a sudden «disappeared» says OnTrac! I have called shoe palace 20 times and left voicemails and emails and no one has responded to me. I am $ 280 down the drain at this point. This is the worst customer service that I have ever experienced in my life. You have a customer service phone number for a reason, but no one answers it or listens to the voicemails. This is the worst shoe company out there.

This is the most WORST experience I have ever had when doing a Jordan raffle. After going all over the place to make sure I got all of my raffle tickets, I won a pair here. As I’m waiting in this HUGE line to get my shoes, I notice that they are letting people in from the side. They never waited in line, they didn’t even win the raffle! But still managed to skip ahead and get shoes. This is totally out of line. Things like this is what causes fights and shootings for these shoes. Your employees and management needs to keep their head in the game and stop selling shoes on the side to those who don’t work for it!

I give this one star because my friend bought the same shoe as me and he got 2 laces. When i bought mines, i thought there was other shoe laces in the box. When i get home i check for the other shoe lace and there wasnt any. I thought it came with black and white shoe laces. It only came with white shoe laces. I asked for a black shoe lace and they refuse to give me it. And their return policy sucks no moneyback. Give this a half star sucks too much dick.

just flat out HORRIBLE… worst customer service skills EVER. walked in expecting at a minimum a «i will be right with you» which is not too much to ask for when i can tell its somewhat busy.
i did not catch the guys name but he was behind the counter. Asian\Filipino guy for sure (had hair on the top half of his head looking like johnny test from cartoon network)… who walked around trying to act as tho he was busy (today 05÷30÷15) totally avoided the customers at the counter… …clearly poor service.

They don’t deserve a star. REALLY bad customer service. You cannot return items even if it doesn’t work well on you, what kind of policy is that.

Overpriced more expensive than footlocker & they dont let you do same day returns. Thats ridiculous especially for the amount you are paying. I will never shop hereagain anytime i have tried its been nothing but problems.

Ok first off return policy is garbage. You can only exchange or get store credit. No refund even if you return a minute later. Thats so ridiculous. Second off, I’ve been putting in for shoe raffles quite some time now at this location and never won a raffle. I even did the unpopular sizes and nothing! Not even a shoe that did raffle but come to find out didnt sell out, I still didnt win. WTF! Rigged? Janky? Simply retarded? Whatever you want to call it, its that. I’ve won at other shoe stores at Southland. This store is scandalous and I will not recommend to any body.
I will contact corporate and get something done.

I love shoe palace ! Despite all of the negative comments on here ! If your looking for a shoe and cant find it. They will have it here. And if they dont have it in this location they will either order it for you or they will tell you that you can get it from another location. Shoe palace isnt a bad place to shop. And for the people who commented on this. Uhmm hello if you where smart enough you would check your shoes before you buy them. And quit trynna buy smaller shoes when you know they dont fit ! Idiots ! And about the return or exchange policy. They dont necessarily need to tell you that you cant do it. That’s why they give you a recepit. The recepit will tell you all of that. Like at every other store. I will always buy my shoes here because they have nice people and they are always attentive to their customers even if its busy !

Had some trouble getting a pair of Nike Lunar glides, was told they would be shipped to the Hayward store. I got there and the shoes weren’t there as they had promised. i had already been to two other locations where they told me i had them waiting for me. The manager Sunny was very concerned about why i was told all this nonsense and wanted to help. i was ready to give up and demand a refund for all the trouble i had gone through. He went well above and beyond great customer service and personally picked up the shoes from another location and brought them to his store for me. I went and picked them up and am now a satisfied customer!

went in with my husband. they had my husbands size and shoes he wanted. ok! got the shoes and size i wanted boom! so i’m looking around to buy my kids some shoes too. my daughter walking around with a sandal she liked for a couple of minutes trying to convince me to buy it for her. all of a suden shaq look alike manager or worker. watever! started yelling at all the employes to get the sandal from my daughter! wtf! i’m amused of how this grown ass man is treaten by a 4 year old girl. you don’t yell across the store! rude! i immediately left never have i gone back! geto store stay away! kids are no welcomed i walked down to shieks and gave theam my $ 500. it wasn’t the shoes we wanted but at least they where nice. watch your kids and watch out for shaq! :/

My son and I came in today when I found out that they still had a pair of Jordans in my size. We were greeted by the whole staff as we entered the threshold. The sales associates were very helpful due to the fact that they actually come to you and offer help unlike other shoe stores. That was a plus! Especially to someone like me, filled with questions. Honestly, I was kinda iffy to come due to the few negative reviews up here on Unilocal but my experiences today didn’t reflect any of those. I was told they were under new management. And kudos to the sales associates, they came back with the shoes I asked for so fast, it was crazy! The staff and the whole environment made us feel every welcomed, comfortable and confident in our purchase. I will be coming back on a regular!

I was able to get a pair of Jordans here way back to the beginning of this year. Aside from the fact that the people who work here are trying to get a sale out of you (common recurrence at all Shoe Palaces), I had a good experience of buying my shoes. I asked for my size, one of the floor reps said they’ll check, and apparently had what I was looking for.
Normally the popular Js sell out quickly upon store opening, but they still had a couple popular sizes available on the afternoon on release day. If Foot Locker, Finish Line, Footaction, or Champs run out of new Jordans shortly after opening (the aforementioned stores usually open earlier than normal), Shoe Palace usually opens up at the time the mall opens. So if you struck out early in the morning and you have the time to wait, consider it an option. As far as releases go, they generally carry GRs (general releases). I haven’t seen a lifestyle or quickstrike ever pop up here. I could be wrong, but just call them to ask if they’re getting whatever you’re looking for.
No refunds though!

This place doesn’t deserve a star. Decent selection, but was sold a smaller size and tried to walk around it the house and tried to EXCHANGE it. Went to the store and was straight up said «no». Don’t give me a wrong size. I used to buy shoes from Shoe Palace in general, but after todays situation they just lost a customer. One of the WORST customer service ever hired by a bunch of idiots.

Reading my previous review, I’m deciding to downgrade this place to a one star. It makes me very uncomfortable that they sold him a shitty pair of shoes and still wouldn’t return them. Like I originally said, when he opened the box there were scuffs in the suede and glue marks and shit holding it together. wtf? And other reviewers are right. They try to push the wrong size on you just to make a sale. Sorry, I thought about it and I gotta warn people: don’t go here. You might find some shoes but they might be shitty from the factory and you’ll be screwed right when you pay.

Despite their huge selection, I am extremely disgusted and thrown off by this place and the rude salespeople. I was looking everywhere to find some Jordan Retro 9s, and I was so happy to finally find them here. I was ready to buy them but I noticed that there were plenty of creases on the shoe and it didn’t fit as well as I’d like. I wanted to get a smaller size but the rude saleswomen had to give her opinion and say «no, don’t get a smaller size, your feet will be squished when you wear your socks.» So listened to her even though I knew damn well they were big, and I was ready to buy it but the creases still bothered me. If I’m paying that much money for some shoes, I want them as perfect as I can get them, fresh out of the box. So when I declined the sale, she just threw the shoes into the box and stuffed the tissue paper in it. I am never coming there again thanks to their carelessness and poor customer service. How you gonna do that to some Jay’s though? C’mon now, that’s like a disgrace to Michael Jordan and Tupac who wore the Retro 9s!
Sorry Shoe Palance, but you get no love from me!

Love love love this place! They got a huge selection of shoes, the guys that work there are very knowledgable about the shoes they have for sale and what inventory is coming in. They are really fast when trying to find the shoes you want, got me the two pair of shoes I wanted within a short period of time. The guy was extremely nice to give me a discount since I was purchasing 2 pair of shoes! As to Elizabeth B.‘s review, they post the store policy, they don’t have to tell you, its your own responsiblity to read it before purchasing the shoes, I’ve never had a problem with exchanging shoes and getting a store credit at any Shoe Palace. 5 star rating, and it is good as it gets when it comes to buying shoes.

What can I say… These guys were great, the minute I put a foot in the palace they greeted me and when I asked for what I wanted. I’m not bsing you 2 guys ran to the back and had the shoe withing 20 seconds. LOL unfortunately I had made a mistake and had asked for the wrong type of shoes (Yes, you know who I am). After that he ran back in there and brought my size and was very helpful. This type of service is very rare to find nowadays. Shoe Palace has a customer for life just with my experience today at Southland mall around 11:30 am. You guys are the best.