StoragePRO Self Storage of Hayward

I rented 2 storage units at this place for over 12 YEARS, that’s over $ 100,000 of business during that period. I vacated one of the units a few months ago and the second one today. The manager unwisely tried to tell me that because I hadn’t given the proper notice in the contract that I had to pay more than the pro-​rated amount for the last few days I was in the final unit. This struck me as pretty pathetic to do to a long-​time customer – particularly when I gently pushed back and she was unresponsive to my dissatisfaction. As I told her, this experience left a very bad taste in my mouth – this is NOT the way you treat a long-​term customer. I suspect that people above this local manager have failed to properly train and empower their local managers – to enforce everything religiously, apparently offering them little leeway in making customers leave feeling right. This is not the way I run my business. In my opinion, thanking me for my business and leaving it at that would have been a better course. A case study in how not to treat a customer.

I was so happy to get in and I got a good rate, and its located in a convenient location

My mom had been saying for so long about how she wanted to get a storage unit for all of our christmas decorations, and some of my dads tools which have been taking up over half of our garage, but it wasn’t until I realized I was running out of room for both mine and the bf’s shoes/​clothes that renting a storage unit was becoming more and more of a necessity. Many of my friends rent from Storage Pro and are happy with the service, so my mom and I went in late one afternoon to see what they had available.
The person who helped us (I think her name was Jessica) was super helpful and informative, answering all the questions my mom had about the unit and the agreement and what not. Even though they didn’t have a lot of units available, Jessica tried her best to figure out what size storage unit would be best for all of the stuff we had to store, and showed us the available units right away. We didn’t feel pressured at all, but decided to go with a bigger unit just to ensure we had enough space for ALL the junk we didn’t want at home. The units were clean, didn’t smell like rotting rodents (BIG PLUS! lol), and I didn’t notice any apparent mouse droppings… The actual paperwork didn’t take too long either, and we were in and out in about 30 minutes, tour and paperwork completed.
I know its nothing big too, but they also had coffee, tea, water, and small candies in the office, which was nice. Can’t beat the location, 5 minutes from our house, close to the freeway, and its sooo close to my cousins house, too, so stopping by to pick up/​drop off things wouldn’t be too much of a problem for me.

Update — I just upgraded my storage unit to a 5×10 and the price was unbeatable. The manager is very friendly and on top of it. I couldn’t find a unit online so I called the number provided and she was able to get me another unit the same day. This is my first storage and wouldn’t go anywhere else. Thanks for keeping my things safe!

I’ve been storing my brothers junk here for a while now. The people on site are really nice and helpful. More recently my brother had «forgotten» to pay his fees on time and he had to pay a late fee. He pretty much went in there and attempted to throw a «this isn’t fair» fit. He wanted me to help him find a new place for him to store his stuff. My immediate answer «ugh… Pay your fees on time» but whatever, we shopped around. Honestly you cannot beat the cost here or the friendly ladies in the office *bonus* I decided to just take over my brothers unit and he could just pay me back. I mean why not I pay his phone bill too. TMI? Anyway, I had to go in there and talk to Jessica after my brother made himself look like a moron. I have to say I was a teenie tiny bit embarrassed and unsure if she would just tell me to «get bent». I apologized we laughed and I even got some cookies. Yes some cookies. I took two. (My brother isn’t getting one) long story longer maybe someday my brother will learn that people are trying to run businesses here in the land of the brave or maybe he won’t. As long as storage pro lets me keep his crap here and I get cookies and occasionally snake a tea bag or two I’m happy. It’s safe it’s clean and today Jessica offered me some of her personal stash of green tea Kit Kat. I wish I had more stuff to store here. Maybe I’ll start hoarding.

I’ve had my items stored here for over a few years now and thus far I have zero complaints. The facility is always clean and safe, whenever I have to visit and the manager that works there is a real peach! So nice and helpful! I have them automatically debit my monthly rental fee and everything always goes smoothly. I don’t see myself leaving anytime soon.

This is my first storage I got and all I got to say is I felt like family as I walked in, the manager that helped me was very informative, super nice I definitely referred people over because other storage places didnt feel like they were trust worthy, but definitely Storage Pro is the one to go to

storage with an alarm?.. CHECK! good price… CHECK! great service… CHECK! clean… CHECK!
The place is located in a nice area, very friendly and helpful staff. I feel my stuff is secured at Storage Pro!

I passed by this place to check it out. The staff showed me inside and the place was clean and secured. The staff was friendly as well. I got a small storage room before. They helped me upgrade to bigger one with a better deal.

Great storage place, located right next to a gas station, Starbucks, Quizno’s, and other food places. My experience with the staff was very positive, the unit was exactly what I needed, and the prices were very reasonable. I would definitely go back if I needed a storage unit again.

Great customer service, facility… the facility’s security features are better than most. Definitely worth checking out and at the top for consideration.

The customer service is great, The woman that is there everytime is always very helpful (Nan?), but the late fee’s kind of feel like they are kicking you while you are down. Times used to be good, but not anymore. It’s hard to time an unemployment check along with other bills such as a mortage and 2 vehicles along with a storage facility and creditors. It would be nice if they would wave late fees while a usually on time customer is unemployed. Nothing extreme, but you know, like $ 2 – 5 dollars a month would be much kinder than $ 10. We’ve been very good customers up until recently. The facility is kept up nice but it gets a little uncomfortable on weekends when people open up their sheds and it becomes a mini flea market with shady characters roaming around. that obviously don’t have units there. Maybe my fellow tennants are giving the codes out or something. I’m not worried about my stuff as there are cameras in place everywher, and if a door opens they can see it from inside, but just saying it’s a little uncomfortable driving out when shady characters are sizing you up on the way out.