Oil Can Henry’s

Friendly staff, not pushy, my car seems to be running well… Overall it was a good visit. What I expected therefore I’m happy.

First off I don’t normally leave negative reviews on anything, but this time I feel it’s necessary. Came in for a synthetic oil change which took like 45 minutes got the upgraded oil filter and air filter the whole thing cost about $ 120. About 2 weeks later I noticed oil on the road where I’ve been parking looks like it’s been leaking for a while but I just hadn’t paid attention. So I check my oil and it’s not even showing on the dipstick. I look under and see the oil leaking out of the «upgraded» high pressure filter. I then add almost 2 quarts of my own oil just so I don’t ruin my engine while driving back up there. I tell them what happened and they start checking it out. I then hear one of the guys say this filter isn’t even tight, I can turn it with my hand. The manager then comes up to my window and try’s to tell me the gasket was twisted or something causing it not to tighten all the way. I took a picture of the old filter and I’ve changed my oil myself enough times to know this is BS the gasket was perfectly fine. They simply didn’t tighten the filter. Lucky I caught it or I could have burned up my engine. They didn’t offer a free oil change or to reimburse me or apology or admit any fault. What terrible customer service. I’ve gone to Oil Can Henry’s plenty of times and always was pretty happy with the service maybe it’s just this location. I feel like it’s such a simple job I shouldn’t have to worry about it. I won’t. Be back!

Came for a synthetic oil change the afternoon of Jan 22. Was very impressed with Jon. It’s rare to meet someone who’s comfortable looking you in the eye, smiles, and seems at ease with people. Jon is very friendly… knows the fine line between being overly aggressive in trying to sell additives that might, or might not, be good for your car, and simply leaving it up to the customer to decide. THAT had been my biggest frustration with O H C. In some previous visits over the last decade or so I’ve been hesitant to come in because I’ve what I interpreted as pushiness in trying upsell me. Jon made me feel at ease. (I did purchase some products) Some of your other team members could take a lesson from Jon. This is my first review on Unilocal of any business. –Steve L./Vancouver, Wa

Just called «Derek» to get a price on a transmission fluid flush. He was rude and arrogant. Think I will pass.

Absolutley horrible experience was greated with a paper and menu on arrival by a fellow named Eric seemed nice and all but once i came into the garage all went down hill. He started by pulling up my information on the computer and told me they recommended a engine flush the last 2 times and i siad no and he gave me a disgusted look then proceeded to yell at one of his co-​workers telling him to «get out of here» and just treated his co-​workers like slaves and pieces of shit he then was testing my battery and was filling up my fluids in the car and kept pushing all sorts of sales when i didnt want them i get that its your job but not everyone is going to say yes and you certainly didnt have to give dirty looks about them, i later found out he was the manager of the store then i thought to myself «if my boss acted like that and treated me like that id quit» they are working for YOU act like it they are what give your company a good name and thats garbage i will not return and i will make sure corporate hears about this!!!

Was excited at first. Was greeted with a Oregonian paper and a description of prices. Decent wait time, which I anticipated, however 20 minutes longer than they said it would be.
Where it went bad is when I finally got in the bay. It was about 5:00 pm and the employees working with me were NOTICEABLY miserable and showed no patience and interrupted me when asking about tracing an oil leak with a rudely put response about how they are not mechanics. A few guys had really good attitudes in the bays but the guys I had were rude, impatient and I certainly did not feel valued. They have jobs and are getting paid. They obviously were losing enthusiasm as the end of the day approached, still doesn’t change the way they made me feel tho. Won’t be returning.
Thanks for the paper though.

Yeah whoever has had a bad experience with this place is being too picky. They were really nice and while I did have to wait 20 minutes or so they apologized as if they had any say over traffic and got me going right away. The paper was great and I loved seeing what was going on. No one was pushy by any means, and all I had to say was «not today, but thanks for asking!» if they wanted to sell me extras. I like them!

Always come here for oil changes
They do offer extras but are never pushy
Also they aren’t the cheapest for the oil change but they are careful and thorough
I dont want to get out of my car while someone else gets in– someone I don’t know– in my car– while I wait in a booth– that’s why I always come here
I stay in my car
Read the free paper
Give them my coupon
Drive another 3000 miles
Come back and start over

I took my van in for an oil change and the service was efficient and the employees were courteous. Shortly after the visit I noticed a slow oil leak. Sometimes a little oil drips after a change but stops after a day or so, so I was not too concerned. This oil leak did not stop. I took it to another mechanic and they found both differential fill plugs loose (AWD). I don’t think I’ll be going back.

For the past 3 years I’ve always had a positive expierence at this location until today. When I pulled up I was told the wait would be about 30 minutes, which I anticipated. An hour and 45 minutes later sittiing in 80° weather and two restless little ones sitting in the back seat we finally pull up. As I was sitting there listening to the two men bantering between each other, it became clear why the wait was so long. They had no sense of urgency, continued talking out loud about how they don’t like their job, how hot it was and how they rather be else where enjoying a beverage. I get that, but it made me feel like an inconvenience for being there and made me worried that I may not be receiving the best service possible. I am a manager and I would never find it appropriate for myself or any of my crew to conduct themselves that way in front of customers. I wasn’t handed a sticker for the window to tell me when my next oil change would be and I didn’t care to ask because I felt like it’d be a inconvenience if I did. I can easily find other places who are cheaper, but I’ve happily spent the extra for great customer service. I can’t say I’ll be back after today. It’s not worth my time or money to possibly have a experience like this again.

Great service. Matt was very helpful and was extremely nice. I’ll for sure be coming back.

Everyone is really nice here, which is why I don’t mind the extra time it takes here. Definitely not a 10 – 15 min wait… but their cheerful attitudes usually make up for that. I’ve been here a few times for 2 different cars and never noticed their semi-​pushy sales pitch until today… and that’s the only thing that keeps it from a 5 star review. The tech seemed a little annoyed that I turned down all the add-​ons.
Very pleasant people. Clean shop. Good service.

While the staff here is friendly enough, but they are slooooooow. I was told the wait would be 30 minutes, and it took 40 minutes to get me in and 40 minutes to get me out. This was my first visit here, and my last. Save time and money and go to Firestone down the road.

I stopped by this location after work for a quick oil change. I purchased this vehicle a couple months ago from an acquaintance so this was the first time doing any required maintenance. The first positive was that there was no line or wait — I was able to pull right up into a bay. The gentleman helping me was friendly and took down my information and proceeded to start the change. Everything seemed to go quickly and seamlessly — until I went to leave the parking lot. Huge plumes of white smoke began billowing from my car as I accelerated down the street. I’m not new to cars, I know sometimes if they dripped a little oil on the hot engine, it can cause a little smoking until the oil burns off. This was not that. This was huge, huge plumes of smoke. I was already in the process of turning around to return when they called me asking me to come back because of the smoke. I returned and 4 – 5 guys proceeded to crowd around my open hood to try to figure out what was going on. They checked the dipstick over and over, and someone fiddled with my car from below. They decided to try heavier oil and gave some vague excuse about the oil «blowing past the o-​rings.» I was skeptical, but allowed them to drain the new oil they had just put in it and replace it was heavier oil. I started the car in the bay and allowed it to run a little to get the oil circulating. We revved it to 2K RPMs and didnt see any smoke. I told them I would take it around the block to see if there was any smoke. I did and there was none. Hmm. Still not sure what exactly happened, but it seems to be fixed at this point. I’ll definitely be keeping a close eye on it. I’ll post a follow-​up if necessary.

Horrible, I came in for an oil change and they gave me a bad time for not getting anything else done. Isn’t it up to me what I do to my car? They tried to make me feel guilty and wanted to know why I didn’t trust them. I just wanted my oil changed, and I spent the entire time trapped in my car getting a sales pitch for a bunch of stuff I didn’t need. I don’t think its worth the cheap oil change to get hounded while you’re there. Maybe other Oil Can Henry’s are different? I don’t know and I don’t plan on finding out. I will pay more and go to my mechanic.