Five Guys Burgers and Fries

These are the kind of burgers that you always want to eat. I stop by the other day just have myself one more burger before I hit the road again. There juicy but I still feel they may be overpriced. Overall place is clean and staff is always friendly.

It saddens me to write such a bad review. My wife and I love Five Guys Burgers. This location at Sunset has gone down hill badly. This is the location closest to us and we went here often. The staff was friendly and quick, made you feel like you were in a small town diner. One night my wife and I go in and a couple things happened that kind of set me off.
First; The man taking our order was NOT friendly at all. His attitude was as if we were an inconvenience to him. He leaned on the counter with his elbows as he took our order. I have arthritis in my back, several herniated discs and sciatica and was able to stand long enough to order. I know this type of work is tough. I’ve been there, I’ve done it many times. But NEVER lean on my elbows while taking an order.
Second; The gentleman calling out the order numbers that are ready, called them practically too himself nobody could hear him. He too acted as if all the customers there were an inconvenience. When I tried to verify that he called my number, he either didn’t hear me or totally ignored me.
Not a single employee working that night was in the mood to be there. Or they wanted to be there doing their time and collecting a check, but help a customer? Pssh! I don’t think so.
After that night my wife and I decided never again to go to THAT Five Guys again. Months go by, we’re trying to find a place to eat and think about Five Guys. We decide to drive by and see if those employees are there. They were, we didn’t eat there. This happened at least twice over the period of a year.
A couple nights ago, we decide to give it a shot again. We were in the area. We drive by, don’t recognize any of the employees and decide to give it a shot. Friendly staff this time, cool! But… the fries are probably their next most popular item to their burgers because they’re good and they usually PILE on the fries! I ordered the medium order (Regular). The fries barely covered the bottom of the bag. I went up to the counter and told the guy I ordered a regular and showed him the bag and he immediately apologized and told me it would be 2 minutes for new fries. Great! I sit down to eat and my bun was stale! COME ON!!! I just ate it and vowed never again to go to THIS Five Guys. I gave plenty of chances and would feel bad for the manager but now wonder if he/​she cares. hmmm? Sorry! :-(Maybe the day crew is better?

Usually like it here but after how I witnessed an elderly disabled man get treated by a female «manager» I will never spend a dime here again. I was finishing up my lunch when this eldery disabled gentlemen and his wife walked in to order. Long story short his meal was not cooked properly he barely ate it and wanted his refund. Should’ve been no big deal. Instead the manager would rather argue in front of the whole restaurant with this gentlemen who had a very valid complaint. He wasn’t rude he just expressed he didn’t wish to eat there after the way it was prepared which I’ve been there many times myself. This «manager» has no idea what customer service is and would rather argue than do her job. Still refusing to give him his refund she states she will have to wait while she calls another manager who of course doesn’t answer. So a guy who can barely walk has a walker is made to stand there for 20 minutes while she waits instead of just taking care of him and sending him on his way. I bit my tongue I really wanted to jump in and would have if they didn’t eventually cave in and give it to him. May not have happened to me but the unprofessional way it was handled especially to an elderly gentlemen that could barely walk was unacceptable. Something simple instead made this place look terrible.

These bastards messed up my order.
I was pissed when I got home and they forgot 5 toppings. Complete BS. How incompetent do you have to be???

I’m sorry the burgers here does not do it for me, neither does the fries. Sloppy burger and soggy fries is not my preference as delicious. In N Out still is the best fast food burger joint and it’s just down the street.

This is by far the worst place I have ever been to in my life. I am a vegetarian, so naturally I ordered a veggie + cheese sandwich, minus the mushrooms and onions. After I paid $ 22 for 2 meals, a young girl in glasses called me up to the counter and said, «are you sure you don’t want the mushrooms and onions, because it will just be a cheese and pepper sandwich?» I said, «yes, I want a grilled cheese with peppers basically.» She said ok and her and her VERY unprofessional (staring constantly) coworkers began to make my meal. When it arrived, it was freezing cold. Looked disgusting. It Wasn’t grilled, obviously. I didn’t even bother to have them remake it because I was so repulsed already by the behavior of everyone there I knew I would flip out. Needless to say, I let it be. I took 1 bite of it and nearly gagged. I asked my girlfriend if she would finish it. As she started to eat it, I heard one of the gentlemen Say, «she ain’t even eatin that sandwich.» I knew it couldn’t have been me they were talking about. Then i heard the little girl in glasses say, «I told her it was just gonna be peppers and cheese, WOWWWWWWWWWWWW.» The most long, and obnoxious wow. Long story short, I asked for the manager, she wasn’t there. Got both the managers name and girl in glasses. I will be getting my money back. Hopefully they don’t offer me free five guys for a year because I would decline in a second. The most unprofessional and dirty staff I’ve ever encountered. Wish I could rate a zero.

Don’t get me wrong, I love Five Guys… just not this location (W. Sunset Road, Henderson, NV). Five Guys burgers and fries are absolutely delicious, with a large selection of toppings for the burgers.
My problem with this location, and the reason for the one star review, is that they don’t pay attention to the order. Two out of the last three times I’ve patronized this location, my burger was made incorrectly.
I always order a bacon cheeseburger at Five Guys. The receipt states bacon, plus the shorthand LBC (little bacon cheeseburger) or BCB (bacon cheeseburger). Yet two out of the last three times I’ve patronized this location, they forgot the bacon. I wouldn’t mind so much if they forgot the mushrooms or put onions on instead of mushrooms (that happened once at a different location), but bacon costs extra (all of the other toppings are included in the cost of the burger).
The first time it happened (in early December 2015), I ordered through the Five Guys app and carried it out. Obviously, I didn’t know they forgot the bacon until I arrived at my destination and sat down to eat. Strike one. I filled out the survey on the receipt, letting them know they forgot to put bacon on my burger. A couple of hours later I was contacted by a Five Guys representative, who apologized for the mistake and offered me a free meal on my next visit. All I needed to do was go to the restaurant and mention this conversation, which was supposed to be forwarded to the store.
A couple of weeks later, I went back for lunch, but no one knew anything about the free meal that was offered to me. No free meal. Strike two. I bought a bacon cheeseburger and fries anyway… they made it correctly this time.
Last Sunday (24 January 2016), after bowling, some friends went with me and my wife to this Five Guys location for a late lunch/​early dinner. Like usual, I ordered a little bacon cheeseburger and, lo and behold, there was no bacon on my burger again. STRIKE THREE! YER OUT! Sorry, fool me once, shame on me. Fool me twice, shame on you. I got my bacon since we ate at the restaurant, but that is the last time I will patronize this Five Guys location. I’ll still patronize other Five Guys restaurants, but not the one on W. Sunset in Henderson NV.

Great burgers ! Good service.
Very friendly staff, and the place was extremely clean.
Will be coming back soon.

I just ate here the other day and just like the other location on eastern service is great and food was delicious. Burgers are clean tasting and will not leave you in a comma once your done. Free peanuts when you walk in not sure if it gets any better.

It was pretty pricey but they have free refills on fries, on top of that they have complimentary peanuts, everything is sold separate no deals, unlimited condiments their «small burgers «are like. Regular cheeseburger you would get from mc Donald’s but it will have you full. Overall it made me filled up.

Solid burgers and fries! Very good value. Fast and friendly service. I usually go with the Bacon Cheeseburger, with everything, minus grilled mushrooms. And a regular size Cajun fry. A regular fry is really enough for two people. Unless you’re super fat. Or a pig, like me. :)

I could probably carbon copy my last review of a Five Guys, but I figured I’d try to provide a different perspective. Also, it wasn’t quite as wonderful this time around.
Five Guys Burgers and Fries is a sprawling, nationwide chain that serves a more premium burger than most fast food joints. Surprisingly, this particular location seems to be a little overlooked with its proximity to the more popular (and, in my opinion, superior) In-​N-​Out Burger. It’s actually in the same plaza as a Chipotle, a Pei Wei, and a Jimmy John’s. Heck, I’ve lived here for the year or so that this restaurant has been open and I’ve avoided trying it until now.
I had a very positive experience in my last visit to a Five Guys. I decided to duplicate my exact order. My entrée was the cheeseburger ($ 6.79), which is a double patty monster (as opposed to the «little» burgers). I had it topped «all the way» (a standard order of several toppings) plus relish. My side was a large order of cajun fries ($ 4.99).
The burger was great. The patty was a little dry, but the cheese and all the toppings cover this up for the most part. The bun held the contents just fine. I thought it could have used a little more salt, but savory and sweet flavors (and a little sourness from the pickles) provide plenty of stimuli for the taste buds.
As for the fries, I expected a tremendous portion since I intentionally tried to give myself leftovers. Well, it looks like more fries were in the rest of the bag than in the actual fry-​holding cup. Not sure how you’d handle this otherwise, but I gave up and took my order home and emptied the bag into a plate. The cajun seasoning was delicious, but I recall the fries themselves being more crunchy before. They were mostly soft tonight when I ate a handful at the restaurant. Texture is everything with fries, and on top of that, the seasoning/​salt was uneven at best.
The complimentary snacking peanuts are as tasty as anywhere. The size of this store is actually just about the same as the last one that I visited. I have no idea how busy it gets during meal rushes, but I went around an hour before closing and saw no customers at all inside and placed/​received my order quickly.
Overall, this visit was less than ideal. Compared to what I had here tonight, I would certainly prefer In-​N-​Out and I might even go for the drive all the way to the Strip for Shake Shack. But it’s still better than most of the chains out there, so it’s worth an occasional visit.

Best five guys in town when it comes to service!!! Diego really took care of us! Last time we went in for to go I ordered lil cheeseburger w extra mushrooms but when I got home only to realized there are no mushrooms on my burger. Then I called in spoke to Diego and he said he will put my name on the book and next time I come in he will take care of it.
Called in today about 2weeks after, one lady insisted that she did not see my name there at all. Diego took the phone and told me just come in and he will take care of my order. So I ordered 3 burgers and 1 lil Cajun fries, for pick up. When I came in I was expecting to pay for my other 2burgers and my fries but again Diego took care of my whole order! For that reason, because of him I will keep coming to this Five Guys. Thank you Diego!

HAVING IT OUR WAY
Never forget our first try of Five Guys while we were living back five years ago in Maryland. Ordered the burger and the cashier asked what we would like with it rather than just onions or not. And what fast food hamburger joints offer steak sauce too? NEVER except at Cinco Hermanos. Other kitchens would have a lock down if any request came in without their secret sauce.
Ordered the Hamburger (double) and a Little Hamburger (single) and a small order of Cajun Fries. They only cook the beef one way and that’s well done. The generous volume of fries was enough to feed six of us. Won’t tell you what we added to our burgers, but those who want their money’s worth, ask for the works.
It’s mindless to compare burgers unless you eat them frequently. Side by side, I’m convinced these five guys do a great job with quality good sized beef patties with condiment options that more than satisfy the majority of the everyday burger diner. Suggest two recommended condiments be added … Sriracha and Sriracha Mayo.

I haven’t been in this location before. We were craving some meat, and after a delay for lunch with the girls. There was high energy right when we came through the the door with no line. We were ready to eat some 100% burgers. I ordered a burger (which is 2 patties) with grilled onions, grilled mushrooms, and barbecue sauce with a large cajun fries and a drink. Make no mistake, there is a big difference between the little burger and the big burger — so be prepared!
They have the drink machines that you can have like 100 different drink options. I went for the classic barq’s rootbeer. As always, they have an all you can feast peanut buffet.
They got my order and it was delicious. At that point I was so hungry that I didn’t realize until a few bites in that they had forgotten my barbecue sauce. If it was not for that, I would have given them 4 stars.

I rarely eat fast food, but when I do
.I eat five guys… lol
Good food, good service, blah blah blah.

Why are there three Unilocal locations for this? Lol. Anyways, I don’t know what it is, I just never liked Five Guys fries. I like their burgers & how big they are & I love that there are so many options. On top of that, their soda machine is fabulous. I wish every fast food place had one like that. The customer service is great here, I prefer this over the Eastern location. They are also fast here. I don’t really understand the peabut theme they have going on, & I actually think it’s a disservice that they use peanut oil. Think of how many people have peanut allergies these days. Using another oil would be a more considerate alternative, but that’s just my opinion. I’ll definitely keep going here for quick lunches with my friends.

There’s a difference, BIG difference, between a Burger and the Little Burger. I accidentally, thankfully, ordered the Burger that came with pickles, lettuce, mushrooms and it came out STACKED! The medium-​sized fries was so big, took both of us to chow it down and we still couldn’t finish.
The burgers are freshly made, no preservatives, fries are fried in peanut oil, which is high in antioxidants, full of nutrients, including calories and (H-​ealthyDLs cholesterol), not LDLs, which make the fries so very tasty. They even have peanuts as appetizers for FREE.
This was my first time here and I’m definitely returning with a few more people!

When Five Guys opened down here, my wife and I were thrilled to give it another chance. We’d tried it once before, at a different location, and we’d not been impressed. Now that we’ve been able to truly try it, we’re in love. It’s not on the same level as an In-​N-​Out burger for me, but it’s close.
The layout of the restaurant is pretty bad, honestly. I couldn’t imagine actually eating here because it is so claustrophobic. We always use the smart phone app to order our food ahead of time, which is super easy and convenient, and then we just check in at the register and our food is ready as soon as our freshly dropped fries come out of the fryer.
The fries aren’t crispy — so if that’s your thing, go elsewhere. But if you don’t mind slightly soggy fries, either seasoned with salt or Cajun seasoning (a little bit of a kick!), you’ll be in love.
The burgers are straight-​forward enough, with plenty of options of sauces (A1, BBQ, ketchup, mustard). We like getting ours in a bowl, for ease of eating. I like taking mine home and customizing it a bit with some feta cheese and balsamic glaze, but that’s just me.
If you want fast food and are disenchanted with other places, give Five Guys a chance to make you happy. If all fails (which it shouldn’t), their Coke Freestyle machine is sure to please anybody with its 80 kajillion options (by my personal estimate).

First of all, I haven’t been to a restaurant or any food spot that served free peanuts (other than a bar). I think thats pretty cool of them. I was thinking of taking some home and making some homemade peanut butter. hehe
I got the hamburger with everything on it (mushrooms, ketchup, onions, pickles, mustard, etc). When we got our order, I noticed the they packaged everything in a brown bag which is a good and bad thing. Its good bc it drains some of the oil from the fries but then again who would want to hold a greasy bag. The burger was very flavorful and medium sized. It reminded me of a burger that I would cook at home on the Fourth of July.
If you’re the type that likes to have a lot of ingredients and flavors with your burgers, then Five Guys is the burger place to go.