Sprint Store By Wireless Experts

The crew at this location are absolutely the best! very knowledgeable and if any doubt, they will research and get a solid answer before just saying something to get to the next person. I totally appreciated the attention to details the Tech department here offers to every issue. (thanks again Rob) They go beyond helpful, do it with a smile too! Energy in the store is pleasant and upbeat. First time ever enjoying getting my phone fix. They definitely have gained my loyalty.

Sprint comes highly recommended because the employees there were amazingly patient, kind, and knowledgeable. I had AT&T as my service provider and I wasn’t sure if I should switch. My sales rep, Rob, cut his break short and patiently waited for me to make the decision. My decision was influenced by a call I had to make at AT&T to see my current bill and ask about upgrades. Even though Rob was aware of the fact that I could possibly stay at AT&T and not become a Sprint customer, he still remained patient and extremely polite (along with his co-​workers). I was on the phone with AT&T inside the Sprint store figuring out which package was better. Neither of the companies were rude, nor were they trying to pressure me or convince me. They both remained understanding and just provided me with knowledge of what I would be purchasing. I ended up switching to Sprint due to the better service package (I’d like to state for the record that the AT&T gentleman was amazingly patient, nice, and honest even after I made that decision). After spending so much of Rob’s time, he then assisted me in getting my information switched to my phone, helped me understand the iCloud concept, and reiterated the information regarding my new billing statement and how the switch would take place. He also helped me find a car charger.
He offered me to call or come in with any questions I may have. And I felt it was sincere.
The employees there are great! Rob was my salesman, and his co-​workers were Jorge, Anthony, and I forgot the other gentleman’s name.
So a week later… As I expected, still receiving great customer service! I needed assistance logging into my new account and Rob helped me right away. I had a few «dumb» questions about my iPhone usage and Rob helped me asap. Also, he offered for me to come in the store at any time if I ever had questions, concerns with my bill, or to buy accessories.
This Sprint location and its employees are worth the trip! Thank you so much guys :)

Okay, so Rob was great and all…
But now that I’ve gotten my bill… I’m a little upset. Especially because it’s raised by $ 200.
Without my permission, he added insurance on ALL of my lines, and didn’t give us a heads up about the activation charges.
Make sure you get a thorough explination of ALLLLL that you are getting, and what he is doing to your account. Because I’ve spent a very frustrating 30 minutes with Sprint trying to fix and understand my bill.

Came in to upgrade my phone was helped my a few workers. Robert and Michael were the best very knowledgeable and helpful. Also their manager is great very friendly. They greet you as you walk in the door which to me is a big thing! I didn’t feel ignored while they were busy.

Went in to Upgrade my wifes phone. We were next in line. There were 2 employees who each were helping a customer. As we were waiting another couple came in and sat down to wait. We had already waited 40 mins and when 1 employee was done taking care of his customer he went straight to the couple sitting down to assist them rather than asking «who’s next?». We waited another 45 mins for that employee to finish helping that couple. Meanwhile another couple had come in. That employee rather than come to us… merely asked us «do you have a question»? Really dude… you think id be standing here for an hour and a half just to ask a question. My wife was heated and asked him if he gets commission on an upgrade. He replied «yes». She continued to say «ok i will wait for other associate.» I told him we had been waiting for 90 mins & that he helped the other people that came in after us. He said «sorry i didnt see you». Wow… really? So we continued to wait for the other associate. We upgraded wifes phone. Employee supposedly transferred contacts, etc from her phone. He eventually handed us both her old phone & new phone and said we were good to go. We got home. I tried to text my son from my phone. Wldnt go thru. Tried texting someone else… wldnt go thru. I tried making a phone call. I was unable to make outgoing calls (recording said «unable to locate your service»)as well as text or recv texts. I told my wife to use her new cell phone and call the house. Low & behold on the caller id on house phone said my cell #. As my wife was going thru her new phn she wondered why all my contacts were on here phn. The Sprint employee had transferred all my info from my cell# to wifes new cell. I asked her to go get her old phn. She turned it on and was able to make calls etc from it. So they fucked my whole day up as well as shut my phone off & transferred all info to wifes phn & now i have to go in again today to probably wait another few hrs for them to fix situation. Im a long haul driver who is only home 5 days every 2 months. I do not want to spend that time in Sprint. Terrible customer service & associates who do not know what theyre doing. If you can handle your issue over the phone i would.

After meeting frustration after frustration at other Henderson stores, I called this place yesterday and was extremely presently surprised. Rob answered all of my questions professionally, patiently, and knowledgeably. They will definitely be getting my business from now on!

Best customer service ever
Recently switched from Tmobile traded in my iPhone 5 in for an iPhone 5c no money down and got some free goodies happy Sprint customer
Kyle A

This is not an actual Sprint «Corporate» store but maybe that’s why I like it. The guy who works there doesn’t treat me like he’s got me locked into some contract. He (Junior, is his name) actually gives me customer service and is very nice. He helped with a Samsung, downloading media issue, with a smile. I went to the actual Sprint Store over the Galleria Mall and they told me that they don’t have tech support in that store and that I needed to drive to another location in Vegas. SERIOUSLY?! I need to go somewhere else? Not impressed with Sprint at all but will come back to this store for all my needs in the future. Thanks Junior for ALL of your help! You are an asset to your business!

If you’re looking for a Sprint store that’s not slammed with customers, where you can get good service and get in and out fast this is a location to take a look at. Parking is kind of tight but once you get in you will find a knowledgeable staff, a full line of Sprint phones, and a full fledged service department. But you’ll also find great service here which the same cannot be said for other Sprint stores such as the one further down I-​515 at Sunset. Now for those who need to know such things this is not a true «Corporate» store, but for most consumers that will make no difference. The staff here can take care of any of your Sprint needs without fuss, and they do so with a smile. And since it’s not as well known wait times are short.
If you need to deal with Sprint, this is a store you want to check out.