Microtel Inn by Wyndham Henrietta/Rochester

Are zero stars possible? It’s a shame because this used to be a clean, quiet and inexpensive place.
Now it borders on seedy. Stinky and gross.
Stains on things,
dirty bathroom and loud intermittent air conditioner. Horrible. Never again.

Small rooms… very run down. The mattress is saggy. Needs updates drastically. WiFi was iffy at best. Good enough for a last minute place to stay but not more than one night.

The housekeeper made different origami with the fresh towels! Very nice touch! I have been staying at this Microtel for over 10 years and it has gone from 5 to 10 after Wyndham took over. They have painted, freshened up the place and updated a lot of things! No «new lipstick on the pig», they have really stepped it up. For what you pay for, it is worth it, safe, reasonably priced and in a great location! I Recommend it!
#satisfiedcustomer2016

Horrible customer service. Booked through Expedia and was unable to travel due to a family issue. I forgot to cancel due to the circumstances so never checked in.
Contacted both the hotel and Expedia both told me to deal with the other. Email responses from Microtel were all automated!
I told them it was my fault but was looking to see if the could help with a make up date or some small token. No human could take the time to care.
Many other options, support a company that cares.

Recently visited Rochester from Brooklyn for a wedding. I must say I was pleased with my stay at this hotel. Everything was clean, fresh, and priced as said — very reasonable rates for the dog!
Good area to walk your furry friends, central location, nice staff, and cheaper rates.
I’ll recommend this hotel to anyone traveling that way!

My son goes to school here in Rochester New York and I have stayed here several times over the years. It has always been perfectly clean, and fresh smelling, I always stay in non-​smoking. The man who runs the night desk has always been so helpful and so kind. I would highly recommend staying here both for the price and for the comfort and cleanliness. They also have a great little breakfast in the morning, And lots of little extras in the room like Wi-​Fi and plenty of soap and towels and shampoo.

Great place for a last minute one night stay for a great price. The woman at front desk is very friendly and helpful. This will be the place I always stay at here.

Stayed one night in a supposed non-​smoking room Pillows smelled like smoke as did the hallway and stairwells. Overall the common area were grungy. Don’t recommend this place

We made reservations for several rooms at this Microtel in MARCH for an AUGUST wedding. We specifically asked about the handicapped access and amenities and the height of the beds which is an issue for some handicapped people. We also made the desk clerk aware that we were traveling with children and NEEDED a room with TWO beds.
We had to be in Roch for the Bridal Shower a few weeks in advance of the wedding so we called and asked if we could see these rooms — we were told they were completely FULL and this would not be possible. I suspect this was to avoid having us cancel these rooms as you will see.
When we arrived the first thing we noticed was the extra high beds – posing a serious problem for a double amputee to climb into and off of. The next was the bathroom — you might have been able to get a wheel chair into and out of the room but there was NO possible way for some one to use the regular non modified tub — no roll in shower etc. And the bedroom was completely NOT wheelchair accessible.
We were then told by another member of our group that their room only had ONE bed for 4 people — something we had made very clear when we made the on-​the-​phone-​with-​the hotel-​itself reservations several months ago. This meant that two children under 5 were made to sleep on the floor in an already tiny room.
When we spoke to the desk clerk we were told «Too bad so sad» and that they ONLY have rooms with ONE bed in them so «NO ONE» would have been able to tell us that the rooms had TWO beds; and that no one would have told us the beds were NOT regular height etc. We tried calling around but all local hotels were full or not able to take 3 rooms full.
Before we left we also spoke to the hotel clerk who repeated the above; I called MICROTEL Corporate and gave a complaint but just as the clerk was giving me the confirmation number the call was dropped — hmmmmm.
Also — one of the members of our groups car was broken into in the lot — desk clerk was also not interested in seeing if there might be a security tape of this — and the air was let out of our motorcycle tire in the lot — which could have been fatal. Clerk was not interested in THAT either.
I also left a voice mail for the Manager of the Hotel which has not been replied to after a WEEK.
So — –heres the thing – the hotel is – marginally OK. Rooms are extremely small and cell like. Beds are extremely tall so short people; elderly people and the handicapped are going to have problems with them if they are not very agile. Breakfast was a joke. Security was a sham.
I was NOT impressed with being forced to wash in the SINK for getting ready for my SONS WEDDING due to the lies told by MICROTEL. And as mentioned ALL of the things we NEEDED were asked about with a live person at the hotel desk months in advance – not via some online form. I did this for this exact reason!
Not to mention the creepy woman in a wheelchair who knocks on rooms all day long asking fr things like tampons and trying to see into your room. She was doing this for the three days we were there and seemed to live there.
All in all I would rate this a NEGATIVE if there was such a scale here. Beware. And too bad because we have stayed in MICROTEL all over the place quite happily.

My first time staying at a Microtel and I would try it again. It’s got fluorescent lights! It makes the room brighter, but not homier. The bed was comfortable and seemed fluffy. Yes, the cable stations were great. HBO and cooking shows. Bathroom is clean with bath tub and all. Good price for $ 56 on a weeknight. The receptionist was great for someone like me looking for a room at midnight. If I didn’t have my GPS, I would not have found this place in the dark! Thank God for GPS.