Tim Hortons

This Tim Hortons is very different from the others. Coffee was very bitter, donuts were dry and just tasted old. The staff was to busy on their phones to even notice customers.
As you can see from the photos, they were not busy at all. The do have a new nutella doughnut that looked interesting…

Tim Horton’s is getting 2 stars only because the service was very good and the person training the person helping us seemed very patient and thorough.
That being said, it’s not a good sign when Dunkin Donuts’ donuts are better. Also, no decaf options on their iced coffee/​latte drinks — boo!

The WORST Tim Hortons EVER! Terrible, rude, inaccurate service. Slow drive through, limited menu and poorly prepared! They had no soup or steak at 5PM on a chilly night. Ummm, open a can of soup and heat it up?!? We know it’s not homemade!
Drive through mic person had trouble keeping up with my slow and simple order and I repeated everything twice. She Had a terrible attitude when asking me to repeat. Excuse me, you’re the one that can’t keep up. Don’t get nasty with me!
I then watched them hand my drink to the car in front of me with the lid half off! That person handed it back. Then they served it to me!
AVOID!!! Timmy’s should close this franchise immediately. Do not go there. Complete joke, they should be ashamed!

This Tim Horton’s can’t seem to keep their cappuccino machine working. Over the past 6 – 8 months I’ve gone for cappuccinos at least 8−10x and every single time, except once, was given hot water. Their cappuccinos are nothing more than hot water with a teaspoon or less of powdered flavoring added. I keep hoping to get lucky because the location is so convenient. Not so. I am absolutely done!

Tim Horton’s has great coffee, doughnuts and muffins. Quick easy stop for breakfast on the go!

I would not go back to this Tim Hortons if you paid me.
Thankfully, there are plenty in the area so I don’t have to!
They are SOOOOOOO disorganized here! Tim Horton’s has a very limited menu, and most of it is pre-​cooked, so I’m not sure how this level of disorganization is possible… But from what I observed it seems to start at the top.
Strike one:
I watched them run out of 2 staples: hashbrowns and turkey sausage. I know this because the manager announced it loud enough to her staff that the entire restaurant heard. But instead of saying there would be a wait on both to be cooked she told her staff not to let anyone order either. Both became available again while we were waiting for our food to be made, but by then we had already changed our orders per her instructions.
Strike two:
I had to repeat myself to the cashier 3 times and he STILL got my order wrong.
Strike three:
Same manager walked up to another customer (who I guess had the same ordering issue I did and was calmly explaining his order again) and loudly shows the cashier how to punch in the correct order (no problem there) and then (BIG problem here) loudly tells the customer that her employee «is only there once a week, so he’s doing the best he can» in the most demeaning manor possible. Said employee turned bright red, as did the customer. I felt terrible for both of them!
Strike four:
It’s fast food… but somehow it still took 20 minutes to actually get our food.
And when we finally got them, our breakfast sandwiches were cold.

Reminds me of the Timmy’s across the border to the north. Great service. Always get the order correct. I went through the drive through and my tea/​bagel was ready before I finished paying. What more could one ask for? Great place for coffee, donuts and bagels with a tremendous amount of value.

Henrietta, NY. I was hungry and we couldn’t turn the truck around. That is life on the road. So I ate whatever was available. I do not know much about the Tim Horton Franchise and I do not remember the food.

This location prompted me to make a Unilocal account.
I have been in here a handful of times in the past 6 months, and 3 times in the past week (won a gift card in a raffle, and they’re on my way to work).
The service is horrendous. Every time I go through the drive thru it’s a combination of messing up half of my order, coupled with them completely ignoring that a customer is at the window while complaining/​ranting about something I’d be embarrassed to talk about it public.
Really… 4 employees standing around the drive thru window and you can’t get 3 items correct? With no line of cars and no line inside?
I’ve never had a bad experience at any other Tim Horton’s restaurant, but this particular location should be avoided at all costs!!!

Coffee. Donuts. Cheap. Adequate. Not much expected. Same received.

This review is for this location only.
I recently stopped here for a coffee/​donut fix before driving back to Buffalo. While walking back to my car, I fell on black ice and hurt my head and my neck. My son went into the store to tell them I had fallen and was asking for a manager to come out and salt since we were parked next to the handicapped spot.
No one came out. Not even after my son (age 17) repeatedly asked for either a manager, an accident report, or even a phone number to report the accident.
We sat in the parking lot for over 40 minutes while I tried to figure out if I could make the drive back to Buffalo or if I needed immediate medical attention.
No one came out to check on me the entire time I was there.
I filed a complaint with corporate, and the franchise owner called me, heard what happened, and told me that the mistake the employees made was not to get my name and number before I left.
Really? That was the only mistake?

OK, first off, I hate Tim Horton’s coffee. It is awful. I come here somewhat often due to the fact that it is very convenient to where I work and being that I work early morning hours, it is always open. When I need to grab donuts or bagels for work, this is the place I go, simply out of sheer convenience. In fact, I am convinced that convenience is the Tim Horton’s business model. They seem to put new one up on corners and in places that are easy to get in and out of and are along main commute routes.
Well, the donuts are adequate, nothing special. The bagels aren’t all that great, the one clear standout is the Cheddar Jalapeño bagel. I have to say it is pretty decent. Nice amount of heat with a crispy layer of cheddar on top.
The service at this particular Tim Horton’s is pretty laughable. From screwed up orders to employees complaining that when I order two dozen donuts and a jug of coffee that I am «cleaning them out». Hey knucklehead, you are a donut and coffee shop… people buying donuts and coffee are why you have a job.
My advice would be to steer away from Tim Horton’s in general, and I am not a hater simply because they are a chain — I am a huge Starbucks fan.
Ugh. I can’t believe I’m Duke of this place…