U-Haul of Henrietta

Friendly service for pickup and drop off. The van I rented was clean and ran great. My 30 mile move only used 2 gallons of fuel! Recommend for anyone who needs use of a truck or van.

Set up an appointment this past Saturday for a hitch installation for Tuesday at 10 am. Went to drop my car off at 9 that morning and they said they tried to call me the day before trying to figure out what the appointment was for as they didn’t have the reason I was coming in. The guy I talked to said that they could do the job but would have to wait until 11:30 for the start time because the guy that does the work wasn’t coming in until then. I called at 1:30 to find out about my car and a woman who I don’t think was from this store told me the car was good to go. Went to the store and noticed the car still in the garage. The install guy came out and told me he couldn’t put the hitch on because the holes were too rusty. I asked why I was told the car was done and no one had a clue. That was that, never going back to any U-​Haul dealer again.
Called Brad’s Trailer Service in Gates and they said bring it in and had the job done in 40 minutes. Nice guys did a great job.

If there was a way to give a 0 I would. The worst customer service I have ever experience at any place and from the store manager no less. They like to find any reason to add charge. I could only get resolution from their care department, but this location has horrible staff. Stay away at all costs

Holy crap!
We reserved our pod online and it’s not available.
If you call they send you to a call center.
Nobody knows what’s going on in this entire company.
Even online chat doesn’t know.
Why is this so difficult?
I reserved it online, got a confirmation number, gave them my credit card number, and got the confirmation email. What else do I need?

Reserved my u box pod THREE MONTHS in advance. Apparently not enough notice. We arrived at the prearranged time on the agreed upon day to pick up/​load the pod and the «manager» had somehow lost our reservation (even though he was the one with whom I had scheduled it in the first place). The logistics of our move were very sensitive and tightly scheduled, so this mistake ended up compromising not only our move but also our scheduled vacation. With entirely no empathetic regard for our situation, this man whose name tag insisted he was a «manager» offered no alternatives nor did he seem to care to rectify the situation that he created. Instead of the convenient shipping pod we were promised, we payed for a 20 FOOT TRUCK. This was far too much space, and much less convenient than what we had planned for. Once we drove this truck to Albany (250+ miles), we encountered much more helpful uhaul personnel at the local distributors. But if you are moving from the Rochester area, I HIGHLY recommend that you avoid relying upon Henrietta uhaul at any cost!!!

Awesomely CLEAN trucks. Made the move that much easier not having to sweep it out and wipe it down when we got into the truck.
Huge thumbs up!

I called a month before I needed a truck for the weekend to make my reservation. They guy on the phone took all my information. When I called back to ask a question the day before I was scheduled to pick up the truck I was informed that they had no record of my reservation. I thought it was an honest mistake until I saw that U-​Haul charged my credit card. They ended up refunding me, but never did admit that they messed up my reservation. I suspect that they overbooked their trucks and I got the short end of the deal. I used a different rental company in the area instead.