Uncle Bob’s Self Storage

I have had many many years using self storage in North Coast California for over 10 years, in New Jersey for 4, last year at a different location in Rochester and now this year at Uncle Bob’s Self Storage on Brighton Henrietta Town Line Rd.
First off, they were the most expensive of all the places I checked out in the area. In one way I had no choice if I wanted to have a storage close to home. I chose to pay almost double what other storage’s were asking for similar size unites. (no one had any the size I needed)
The price was one thing in my phone calls and higher when I arrived.
I was told to bring a pad lock for the unit. When I got there with my new padlock, they told me mine was the wrong kind and I had to buy one of theirs.
The unit was ok, the property ok, the office clean and ok.
I was also required to purchase a $ 10 a month renters insurance if I didnt have my own. I have since gotten my own renters insurance and now they wont accept it. Its from Farmers and I have all the documentation they asked for and now they wont take it. They keep telling me I need something different, a different wording or other things. So I am still paying an extra $ 10 to them for insurance that I already have and pay for on my own. I am not happy about that at all.
I went this past week to the storage only to find all my things covered in mouse droppings. They called pest control and had extra traps put in my unit. I was told they were sorry, but that all the outside rat/​mouse traps had no food in it so they must have gone into the units.