Baskin Robbins

The ice cream is great, but the location isn’t ideal — it’s nice to be able to sit outside, talk with friends/​family, and have a pretty view, but this location’s outdoor seating just faces the side of a building and a parking lot. I think this is more of a grab and go kind of ice cream place. But again, I can’t complain about their ice cream nor can I complain about their specials/​deals!
I used to come here all the time as a kid.

Very very very good ice cream. The lady that works here is awesome. Always smiling and happy to see you. Customer service is a big thing for this particular location. Thanks for a perfect experience.

This was my first time visiting this particular Baskin Robbins. I called this location the day before Valentines Day to have a custom cake order done. I am usually a very simple person when it comes to holidays (especially Valentines’ Day) so I wanted a small heart shaped cake, with the words «I love you» on the front of the cake. Very simple. Although the design is simple, I still, and I’m sure everyone else would, expect the cake to look nice. Apparently I should have mentioned this to the people working the store that day.
I needed the cake by 5PM, but I called ahead of time to see if the cake would be ready sooner. Thankfully it was. I went to pick up the cake around 2PM. The first thing I noticed about this Baskin Robbins is the lack of atmosphere. Meaning, it was dull and dreary looking as soon as I rounded the corner and stepped inside. There are hardly any lights inside, and it just looks… unclean and unwelcoming.
Nevertheless, I walked to the counter and mentioned that I was picking up a cake. A minute or so later, one of the women working there brings out the cake to me, and eventually a gentleman takes over for her while she helps another customer. I’m not sure if this guy was the manager or not, but the fact that he was walking around behind the counter with flip flops on (yes…flip flops) was completely unprofessional. None of the workers were even wearing uniforms. I also noticed the unkempt condition of the floors behind the counter. Everything in that place looks unclean.
But back to the horrendous cake situation. The cake was plain, besides the bottom half which was decorated with a surrounding icing border and heart shaped sprinkles of various colors. I was a little unsure of how to decorate it, so I simply told him to outline the words, «I Love You» on the front of the cake. This is where it went downhill.
The man began to spell out the words with the icing applicator (whatever they call it, I’m not quite sure). He didn’t account for how much space the phrase would need, and wound up having to spell out «you» towards the edge of the cake. As small as it is, you’d think it would be common sense to at least take a minute to get a mental picture of how you’re going to adequately fit all of the words down. The «U» was practically hanging off the edge. Also, before the gentleman even began decorating, the Woman at the counter assumed that I wanted a heart shaped candy to represent the «Love» part of the phrase instead of actually spelling out the entire word. I did not ask for that. Not only that, but she literally picked the candy up WITH HER BARE HAND and placed it directly on my cake like it was nothing. At that point, I almost wanted to cancel the whole order and buy a different cake that was already pre-​made. Oh, and get this, all of the pre-​made cakes on display looked gorgeous. Had I known that, I would have dumped the custom cake and simply paid for the nice ones behind the counter. Amazing. They can put the good ones on display, but they can’t make them in front of you? Interesting.
I took the cake as is (even though it looked sloppily done and half-​assed) and showed my Mother who was waiting in the car. She immediately noticed how bad it looked and walked right back into the store. We requested that he fix it, and although he did add in a nice pink border around the top of the cake (which looked nice), overall, he made it worse than it was before. The letters were not thick, so he tried to outline them more to broaden the thickness of the letters. Unfortunately, this made the letters look even sloppier. He then added a couple of icing hearts on the front which made the entire cake look ridiculous and overdone. The very apparent language barrier made it difficult to even tell him what to put on it because no one in this shop speaks fluent English. I practically allowed him to butcher the cake and I was actually very upset. My Mom suggested that I could place the cake in the freezer, and manually remove the icing words off of the cake once it hardens. Thank God, and that was exactly what I did. The cake looked nice once the words were stripped off, but the whole ordeal was aggravating. I’d post a picture of the cake before, but I was simply too annoyed, and embarrassed. I also wound up removing the icing words as soon as I arrived home with the Cake. It was that bad. The Man did apologize for the inconvenience, but nevertheless, it was a poor experience.
Also, am I the only one who thinks $ 2.99 is outrageously expensive for a SINGLE SCOOP of ice cream? What a complete waste of money. And yes, they charge $ 0.59 if you want sprinkles. What a rip off.
I would not recommend this place at all, and I will not visit this location ever again. My experience was terrible. Bad service, unhygienic practices, and dark interior does not make for a professional place of business, and surely not a place that anyone would enjoy visiting.

I really don’t think that there is any other mint chocolate chip that beats Baskin Robbins! I have loved their mint chip since I was a kid.
Service at this location was fantastic! The girl behind the counter was happy and chipper and really seemed like she enjoyed her job over many stores where you go in and you feel the people working there are just doing a job! She was great with my kids!
Their display of cakes is much nicer than other locations around. You can also pick up pre-​packed quarts! 2 for $ 10…not a bad deal!
There is also a good amount of seating. Not sure how it fills up in the summer as we visited in the dead of winter.
I wish this location was a little closer to my home!

I ordered the cake a week and a half ahead of time and ordered specific flavored scoops for the top of the Father’s Day ice cream roll cake shaped like a mug. I requested Happy Father’s day written on the cake it was written on the cardboard that the cake came in… also I didn’t know I had to spell check writing and didn’t realize till Father’s day that they spelled father’s «falhers» they didn’t cross the T. The two ice cream scoops at the top were not what I ordered. Also neither of the women in the shop handling service spoke english very well. I would not ever order another cake from this store unless I was frozen solid in a block of ice. Great disappointment especially when I wanted to do something very special for my husband on father’s day.

After a completely AWFUL experience at the Mellow «crappy» Mushroom our party of 10 decided to get dessert at a different location. We lucked out and were the only people there. We received EXCELLENT customer service and I was given a birthday soft serve with sprinkles… very sweet.
I wish we had just had diner there!

Good ice cream. Clean shop. Much smaller than I had thought. Prices higher than expected, but it turns out they are on par with other establishments in the area. No outside seating. But overall a decent change of place from DQ.

Good ice cream! Their Rum Raisin is not quite as good as Haagen Daaz, but still nice and creamy!