Embassy Suites by Hilton Dulles Airport

Free Beer. Free Nibbles, & Great Customer Service –I might move in.

Nice room and facility. Staff was friendly. Good location for Herndon, Reston and Dulles. About 30 – 40 from DC in no traffic. Close to some restaurants (walking across the street). Nice happy hour and breakfast. I would stay again.

I would not even give these people one star if it were possible to go below. We paid for the room via credit card a few weeks ago. Money was taken off the card and everything. We go to check in today, and they say we did not pay for the room! We showed the ladies at the front desk our confirmation emails and a credit card statement showing the date the money was taken out and the exact amount for the room. They did not do anything about it, and refused to help in any way. So we had to pay again for the room in cash. They would not allow a friend to call in and use a different credit card and gave us excuses as to why we could not, but we originally paid via phone too. This does not make sense and I am convinced we were scammed.

Nice hotel with a convenient shuttle to Dulles Airport. The room was clean and comfortable. Everything worked well. One very nice thing was the shower head delivered water decent to wash with. Some of the new water saver shower heads only spit on you. Thank you.
The comp breakfast was one of the best that I have had at hotels. The evening reception (5:30 pm to 7:30 pm) included snacks and both adult drinks and soda. Best thing is it was also free.
Dinner, well that was a different story. It was there, kind of… One night I asked the cook who was cooking if I could place an order. He told me he was too busy cooking for a banquet and did not have time. Had to use room service which was OK.
The swans were gone including the water as there was some construction going on to refresh the hotel. That was understandable.
Overall a good hotel that was good for business, not outstanding, but clean comfortable and convenient.
Yes, I would recommend this hotel and would stay here again.

Been sitting in the restaurant area for 20 minutes. They come by every now and then and say «we’ll be right with you.» Then disappear. Unfortunately I don’t have a rental car to drive to a restaurant. Will not come back if I can help it.

Modern and clean, awesome hotel. Within walking distance are some really good places to eat and grab a drink. Slick Rick the shuttle driver is extremely courteous and goes out of his way to make sure his guests are well taken care of. Like most Embassy Suites, the breakfast was delicious. Highly recommend.

One of the best bargains for an upscale hotel.
There is construction going on inside the hotel but they have contained it nicely
The bar is open 5pm to 730pm each nice and drinks are free. So are the snacks A great selection.
The free breakfast is one of the best I’ve ever seen. Omelettes made to order. Free. Plus all the items available at most free hotel breakfasts.
The staff is very friendly. The pool life guard is one of the nicest people you will ever meet. The front desk staff are friendly and knowledgable. We came here as a hockey team and they handled us perfectly.
We will be back.

I’m here now– second time in a couple of months. I travel for work and I’m a Hilton Diamond level. I stayed several times at the ES in Tyson’s Corner over the past few years; it pales in comparison to this property. The employees are very engaged; my room on the 6^th floor is better than any ES in which I’ve stayed previously. I’ve booked this hotel for my next three visits. Love George and Martha and the fact that they are endangered swans being cared for in this manner. The habitat is very nice. Thanks to Bonnie Taylor for ensuring that my Hilton Honors number was properly entered in the system and for explaining how the swans were homed at this property. I am recommending this hotel to others in my company. It was sort of overshadowed by the ES in McLean when our company HQ was located there– let me just say that this property is much newer, cleaner… more comfy and quiet.. Our company HQ moved to the Reston area which makes this hotel accessible.
Only one tiny negative (well, two.) The Tyson’s property offers bathrobes; not here. Also, the wine at happy hour could be a nicer inexpensive brand (Tyson’s has a much nicer offering for the whites and reds).

No TV at a $ 130 a night motel… Ridiculous. I’ve stayed at a lot of $ 50 a night but they all had TV. Good thing I had an iPad to watch the game.

Great experience! Loved the suites! We stayed in March this year, 2015, for a couple of days after our relocation from Florida to Herndon, Virginia, and it was a great welcoming experience to this state. We slept great after so much driving, we actually overslept twice! It was so quiet and peaceful to sleep there. I give 4 stars because I think they could do a little bit better on the breakfast part, although it was really good, I think they could improve it and make it great.

Friendly staff, George & Martha (Swans), free drinks at happy hour… Need I say more !!!

Visited on a Monday in October on business. Overall, this hotel is a nice place to sleep, but the shuttle service and restaurant leave much to be desired.
Shuttle service:
The hotel offers a shuttle service to/​from IAD and Silver line metro. The front desk claims the shuttle stops at IAD by hotel shuttles, 2H. In fact, the pm shuttle driver is lazy, and stops at 2G for a split second before pulling away to leave the airport for hotel. Plan for 1hr to get between IAD and hotel, 45 minutes trying to catch the shuttle, and 15 minutes commuting between IAD and hotel. On a much more positive note, the morning shuttle driver is courteous, prompt, and friendly.
Food/​beverage:
Daily complementary managers reception includes well liquor and a few beers plus a limited assortment of food such as chips/​salsa, fruit, peanuts. The bar does have other beverages of higher quality, but the bar tenders talents end at simple mixes… don’t even think about a martini, Manhattan, or mojito. Food is avaliable for order from the restaurant. I ordered the hot wing appetizer, grilled chicken sandwich, and carrot cake for dessert. The service was horrible! After 30 minutes, my appatizer AND my entrée arrived together. They were both lukewarm, amd the cheese and bacon atop the chicken sandwich resembled rubbery goop and chared sticks. The wings were actually not bad; crispy and well seasoned, cooked to prefection but served aside rotten carrots and celery. The carrot cake was alright, but its mushy consistency confirmed that it was chiseled off a frozen block, amd thawed for serving. Certainly not what i would expect from a «full service» hotel. Overally, the mediocre food quality coupled with lousy slow service, and a stocked bar hamstrung by incompetent staff, make the food and beverage experience a waste of your time.
Room and other amenities:
Upcon check in, Claudia was superb. She explained all of the amenitities and highlighted opportunities of interest to me. She even took the time to leave her desk, and ensure that my room was both ready and stocked per my request in my reservation. Wow! The room was nicely decorated. The door was a little old, with signs of its age evident from cracks and scratches. The door did let some of the hotel noise in, but nothing overly annoying. The gym onsite has a few cardio options and a small set of free weights. Not bad for a short upkeep workout.

The hotel itself was great, love the breakfast. My only drawback was the service at the front desk. When I checked in my room was already paid for through another site, the lady at the desk tried to bill me twice and when the card wouldn’t accept her second payment she tells me my card is declined. Once I showed her that my room was paid for already she continued to swipe my card for payment, and requested another forn of payment. Once i demaded to see the manager, out the blue she could see that the payment had been taken care of… 20MINS WASTED… Upon checking out I was told my deposit would be returned to my card right away, but of course that was not the case. It has taken twice as much time as I was told and I am still waiting for my deposite. When I called the hotel to check on the deposit all I was told is wait another day or two and call us back. Although the hotel itself is nice the people working there can make the experience horrible.

A classic Embassy Suites with a live swan in the lobby. There were two, however the male passed away last week. Rooms are large with great furnishings. It looks as if the rooms have recently gone through a renovation, since the furniture was quite new. The staff was very attentive and accommodating to my needs. A great location and a great property.

My job takes me to this area quite often and I have stayed at this hotel a handful of times. This hotel is very pleasant. There have been some off days with unhelpful staff, but in general it has been a great experience. The woman that works in the bar (at least it’s always been her when I have the time to make it for a drink after work), is so amazingly sweet and friendly. I wish I could remember her name, I will be sure to get it next time so I can acknowledge her. My only complaint that seems consistent is the noise from the AC, I wouldn’t say I’m a light sleeper but it always wakes me up, it seems out of date for such a beautiful hotel.

Stayed here unexpectedly after a weather delay at the airport. Being as it is an airport hotel, I expected it to be more traveler friendly. Food and drink service closed at 8pm. Pool with limited hours– opens at 3pm?! For an Embassy, it is quite dated. No room service after 8 as well, despite the in room literature stating it goes to 10pm. My room door was patched with drywall compound– covering the obvious break-​in that had happened. Comforting. Wish I had read the previous Unilocal reviews before I booked. I trusted the Embassy name and was disappointed. No free WiFi either. Best part was their was a «business card» enclosed with the room key. Stated if you need anything to call the number on the back. No name or number on the back. Also– bathroom had the lock removed. A hole where the lock should be.

There are many nice things about this hotel, but we had a poor experience the evening we stayed here in late December 2013. We had an early flight the next morning — so early that their ‘free’ airport shuttle was not available… a $ 25 five-​minute cab ride was the only alternative. Still, that was my fault for choosing a zero-​dark-​thirty flight. However, when I went to take a shower in the morning, there was no hot water. I called the front desk, but there was nothing they could do other than ‘alert engineering’ that there was a problem. I assume they fixed the problem in time for the next occupants of our room.
Another issue — not easily solved, unfortunately — is the noise level in the room. The HVAC system has a fan that runs constantly. The guest can set the thermostat easily enough to make it hotter or colder, but the fan will run non-​stop and noisily. The room layout is a suite with the HVAC unit in the hallway between the bedroom and the outer area. We could shut the bedroom door to reduce the roar of the fan somewhat, but it was still very loud. Fortunately, we always travel with earplugs. Otherwise, the ‘white noise’ would’ve made it very difficult to get a good night’s sleep.
On the bright side, this hotel is very clean and is close to Dulles airport.

The hotel was very busy during my stay. I travel frequently for business and my stay at your hotel was one of the worst in recent memory. The following are items that were unacceptable.
1. We were contacted before our stay telling us that our confirmed reservation was not valid and the hotel was full. That was very unprofessional.
2. Basic items were not stocked in the hotel room, like towels and glasses. Each day when the room was cleaned, our towels and glasses were removed and not replaced. We had to request them from the front desk, and it took hours for them to be delivered.
3. We stopped eating in the hotel after I heard rodent sounds coming from the ceiling on top of the men’s room on the first floor.
4. Your bar ran out of glasses and was not using proper glasses for serving drinks. I had to request a clean glass, because all of the glasses behind the bar were «stained» but looked dirty.
5. The hotel was very noisy and the front desk did not control the many guests that were in the hotel. At one point, I was nearly hit by food from a food fight that broke out near the bar.
6. The service elevator and back halls are very dirty and reflect poor maintenance and cleanliness.
I would not go back.

Great location and nice hotel. I will say they are a little skimpy on the nightly managers recption at this hotel. I’ve been to a few Embassy’s and this was the saddest of nightly specials. The staff was very friendly and accomidating. I would recommend this location.

Possible the worst Embassy Suites I’ve ever been to. While the service is pretty good, the hotel itself is in very poor shape. The room we were given had broken fixtures, missing chairs. Basic items like pillows and blankets for the pull out couch are missing. Tables in the atrium dining area are always filthy.
Paid WiFi, what year are we living in? The elevators are functional, but are painfully slow. I would never stay in this facility again.

My husband and I, stayed here b4 flying out, was not impressed with this hotel. it seemed very dated compared to other hotels embassy suite wise i mean
first was not impressed with the room décor, again dated looking. tried to take a shower. wonderful housekeeping left only one towel for my husband and 1, one towel are you f****kidding. for 2 people. ???no washclothes no bathmat. then came happy hour
or the lack their of. it was so boring and non-​impressive. my husband and I wanted to get something to eat. No servers around and 20 million screaming kids. in the area. finally walked across the street at least they had servers their to serve people. and when it came to happy hour. THEY HAD NO COKE PRODUCT ON THE BAR, to make the simplest of drinks. no rum and coke. YOU MEAN PEPSI AND COKE WTF??? why was the bartended not given coke product to make freakin drinks such as Jim beam and coke. WTF??? is the management so damn cheap to not even make sure the bartender had proper stuff. give me a brake
also, their was no early breakfast. again not impressive. and very sad to say the least. at least when i stay at embassy suites near airport. they have always had a early breakfast with simple stuff. they had NONE. it was a very big dissapointment. they staff dont care either.

Excellent Service, Free Breakfast, and more importantly, FREE HAPPY HOUR. What else do you want?
They also had swans in the center of their lobby which I suppose is cool. Its also conveniently located right next to a food plaza which has a two sports bars and a a large variety of foods ranging from indian to vietnamese.

The reader of this review should know that when my Brother and I stayed /​lived here for one week, he was an employee of the company so we were only charged $ 20 a night. My review does not reflect that special rate nor his affiliation.
I very much enjoyed my stay here, as it’s like a home away from home. Our room was very comfortable with a full kitchen, microwave, full sized refrigerator, dishes and glasses, silverware, nice open kitchen by the living room and a separate bedroom. And one of the nice things is that you don’t have to do the dishes, as room service takes care of all of that.
This is totally perfect for someone just wanting a full home away from home. The staff when we visited were very friendly and helpful, and I don’t believe they knew my brother was an employee until we checked out.
The lobby, fireplace area is quite comfortable, like an open living room. And we loved the indoor pool. In fact when walking back to the pool building itself, you will notice a bbq pit or «grill». We actually used that one night to grill some hot dogs and burgers, and the smell caught the attention of the other visitors so much that we gave them some hot dogs as well and made some new friends. From that afternoon on for our entire visit, the outdoor grill was in use every night! :)
This is a great location if you are doing business (like Internet companies) in the Reston, Herndon area. Make sure you have a pocket full of quarters for the toll roads. There are plenty of restaurants really close with a grocery store and full liquor store right down the street, actually within walking distance.
Thumbs up, we would stay here again for sure.