FedEx Ship Center

I have been waiting for package for 3 days now. I was told they had a wrong address and driver couldn’t find location. He been same driver for last 6 months or so. We are in a strip mall and because a suite # was added, the driver can look at name of business. Yesterday was told package would delivered now that they have correct info, well that didn’t happen and when I called this morning, the reason. I shouldn’t had been told that. Well out for delivery today and customer service can’t assured me it will be delivered. I wish this was just the 1^st time, but has happen to me numerous times. Very bad service all around.

I was awaiting a recent package from FedEx one day. I waited for several hours and when they did not show up — I ran out to run a quick 10 minute errand. As I am heading out the front door, I find that there is a FedEx delivery notice on my front door. Yet I never heard my doorbell ring — or someone knock on the door.
I called FedEx and the guy checked on the status of the package — and advised he would have the driver return to deliver the package by 2:00 pm EST.
Around 1:50 pm, another guy from FedEx dispatch calls to tell me that I will need to sit the center in Herndon/​Chantilly to pick up the package — after 5:00 pm. I asked why I was told the driver would return by 2:00 pm with the package? This person stated they had knowledge of this. I responded that perhaps they need to do a better job of communicating and setting expectations.
So I sat in rush hour traffic for about a 2 hour round trip from Haymarket to the FedEx Ship Center and back on a Thursday evening.
The lady at the FedEx Ship Center — to her credit promptly found my package and processed my pickup. It’s just the rest of the experience that I found less than optimal.

The worst thing append, my order went to Herndon Fed Ex office.
I order everything I need online and track my orders online.
Normally if I get it through other post office then Herndon Va I get my order fast. Today Is Thursday. My order arrived to them 4 days ago and has been scanned 5 time.
And yes I they plan to drive it to me next week, after 8 days.
The same is happens when I try to send something, long and slow process.
I recommend that you look at other option when you need to use this type of service.

This is the worst FEDEX location with unprofessional customer service people like Anna and lousy lazy drivers whom don’t bother on delivery to condos much. I had a bad experience with them few hours ago for failure to deliver a package to my elderly mom and when I complained to the station manager JOHN REGAN he was no better and refused to honor what I paid for which Saturday guaranteed delivery.
The location is about 8 miles away from the delivery address and John can easily resend the package, instead he suggested having my mom come with her ID prior to 5pm by taxi to pick the package else they will ATTEMPT with their lazy lying drivers to deliver again on Tuesday.
FedEx you should get rid off this John and Anna and the lying drivers.
I filed 2 cases against the manager.

I was supposed to have a package delivered today. Got home, nothing is here. So I tracked it, and it says business was closed. I live in a condo community, no way they came to the correct address. I contacted FedEx, the agent said that «that was what the scanner said.» I asked to speak to a manager and was transferred to a «customer advocate,» Edwin. He told me that if the driver feels it’s unsafe, they will bring the package back. Only issue is, it’s Friday, so they won’t attempt it again until Monday! There was no attempt to delivery on the door. Apparently I can request a time for them to leave it at the door, on the website, but I had to talk to tech support which is now closed. What a pain.

So the Grinch of Christmas Eve is FedEx. Specifically the FedEx driver in Broadlands, VA tonight. We had a «delivery exception» tonight at 7:55pm stating that «Customer not Available or Business Closed.» We were home, cars in the driveway, patio lights on, and oh yes the door bell works (I checked it.) No one drove thru our quite neighborhood. And how can a package be «not deliverable» at 7:55pm in Ashburn and available for pickup in Herndon at 8:00pm? Geographically impossible. This package was not signature required, and no tag was left on our door proving the driver attempted delivery. Check this Grinch’s delivery record. It’s sad that this person ruins the reputation of so many hard working FedEx employees. «Dec 26^th by 10:30am» just won’t cut it when you are delivering Legos from Santa. So now my husband is at FedEX 9:30pm (with a long line) on Christmas Eve, hoping the package is there. Poorly done Fedex.
Update later: The station admitted verbal that they ran out of legal time to deliver and failed to contact customers. Then their drivers entered codes making it look like it was not their fault. I find this all inexcusable. FedEx must know roughly how many packages they can deliver per hour. They knew they are going to fail to deliver tonight and yet they let it happen for many families in this area.

This site has the Worst delivery people ever. They are lazy. Period. We live in a condo, on the 3^rd floor. Rather than come up and deliver (signature required) he left a failed delivery slip in the lobby. We were at home. Now I can’t leave while I wait for a redelivery attempt.

I could do a better job delivering packages on foot wearing a blindfold! I would give them 0 stars If possible. They have miss delivered my packages to the wrong address more times than they have got it right. Alway to the same wrong house. Give me a break.

Wow is this is a terrible location! I would avoid it at all cost. They had one person working with a long line while there was clearly people in the back that could help. In fact the lone lady called for help and nobody came shocker! So I guess I’m not the most experienced Fed-​ex box shipper, but I apparently had the wrong kind of tape on the box? I was force to buy $ 3 tape because they didn’t have any change to give back! Wow!

I would never rely on Fed Ex. We ordered a phone on a Wednesday ago and they were supposed to deliver within a two day rush which would have been Friday and they are giving us a time slot of delivery next week, on Monday… so five days from the time we placed the order??? The USPS is better than this. And the tracking is better.

Absolutely terrible. I’ve been waiting for a package for 4 days now. Called a representative three times and each time they told me the package was on its way or it will arrive at a certain time and it never did. I have personally seen the FedEx truck drive by, even though online it said that there was a failed attempt to deliver the package. They should hire more responsible drivers and not make the same mistakes several times in a row. Simply ridiculous.

How Awesome!
No longer does one need to worry about being home when that expensive package arrives or dealing with next day deliveries again and again, now you can just go here between 6pm-​10pm to pick up your package that you missed! In all honesty, sometimes I wish they could just make that a choice when you ship, because we don’t live in a world anymore where you can entirely trust the public around you not to take a package left by your door no matter where you live.
You walk in with your missed delivery ticket and they get your package in a matter of minutes, it’s so quick and easy. There is plenty of parking and the location is very easy to find. The GPS took us there without any hiccups and there was a sign clearly pointing to the building on the turn to go in. Simple Simple Simple. This is how easy shipping and receiving should be.

This location appears to be very new. It is near the airport and has plenty of parking. It is a much better facility for picking up packages than the ground service out over by Van Dorn area, which is horrible. The service is quick and the staff is friendly. I was impressed. The only thing I must point out is GPS will get you lost… it maps this location to the other end of EDS Drive. So just continue around EDS drive to the other side (the road curves around and comes back out) essentially two entrances… the first is where GPS will take you which is wrong… It is the second turn on EDs Drive.