Herndon Clock & Watch Co

Mr. lam was great and professional. I was given an vintage Rolex Explorer as a gift and was concerned about legitimacy of the timepiece. Mr. Lam broke the watch down, and advised of the particulars of the watch. Everything was genuine, and without his help I wouldn’t have known. Rolex wanted $ 800+ to check the watch out. For under $ 100 I now have piece of mind.
Highly recommended

Be careful! You might want to get a second opinion or estimate before leaving an expensive watch here for repair. I brought my 1991 Rolex in for repair as it suddenly stopped running. Given its age, I wasn’t surprised. The mainspring was broken and it need lubrication. The estimate I was given by Dong was $ 500.00. And he tried to sell me a new crystal for $ 200.00 as there was a tiny scratch. From checking a few other sources, this is rather high. When I returned home, I noted on the ticket, the estimate was $ 550.00. Just because someone has a Rolex doesn’t mean they are oblivious to how much things cost. The watch was promised in three weeks however when I called to come pick it up, I was told that it wasn’t quite ready. A week later, dong called to let me know it was ready. When I called to confirm that I was coming and that there was a discrepancy in the verbal and Written estimate and that I wasn’t planning on paying a penny more than $ 500. I was told that I must have misunderstood and that $ 50 was «no big deal.» I said, Great! Then you will only charge me the $ 500 then! He finally conceded.
I would not go back or recommend this place.

Once again Dong restored my Rolex back to perfection. I have a 1993 no date submariner that was losing about 12 to 13 seconds per day. Dong restored it for me in 2 weeks, the movement is + 1 second one per day no matter how I wear it. The bracelet and head has been restored back to original specifications. This watch is keeping time better than my COSE certified 16 610.

Total jerk. Explained to me that no one uses pocket watches and I was a fool for asking. Never again.

So hard to find lock repair. Was so glad to find this store. Taking many clocks for repair and glAd to have found this treasure

I went to Herndon Clock & Watch Co today to have the battery replaced in two watches. The lady was unfriendly and asked if I wanted to leave it (she didn’t even know yet that I had two) and pick it up tomorrow. I said «for a battery»? Then she said they could do it now; she was just asking. I have never had anyone ask this before. I was the only customer in the shop. He did both watches in a few minutes. I was not offered a receipt. I then asked if he could come to my home to repair my grandfather clock, but he said he doesn’t do that anymore. He was not friendly at all. I would not return to their shop for any reason and I do not recommend them.

I got my Tag Heuer watch buffed, cleaned and battery replaced at Herndon Clock and Watch. The service was fantastic and very professional. Mr. Dung Lam completed the job 3 days early and removed every scratch from my watch. He even adjusted al the dials, something many watch makers forget to do. I highly recommend this venue.

Herndon Clock and Watch is excellent! I’ve taken multiple Omega Speedmasters and an Omega Seamaster in to Dung for cleaning, and they looked brand new when I picked them up! Dung also installed a new watch dial for me on one of my watches for a very reasonable price. Great service and you can tell he really puts time and effort into his craft. I would definitely recommend him to anyone looking for a premier watch maker.

Herndon Watch and clock is top notch! Dung, the owner, is knowledgable and does spectacular work. He’s worked on at least 6 rolex watches for me and they ALL come back running & looking like new. His wife is also an absolute pleasure to do business with. As far as I’m comncerned, I will never send a watch anywhere else. I can’t say enough great things about Herndon Watch & Clock!

These guys are HORRIBLE. First, they charge $ 15 for a watch battery and most of the time you have to leave your watch and pick it up later. Total rip off. Kim’s in the KMART shopping center charges $ 6.75 installed immediately. Anyway, I dropped off a few watches the first time I went there, picked up the next day, and one had a huge scratch on the back from opening it. Unbelievable. I didn’t know about Kim’s at the time, so I went back to drop off a few more watches for batteries. I was told to come back the next day. I also mentioned to them about the scratch the last time, and the lady was really put off. So, she had the main guy come out and inspect each watch before working on them. Then she proceeded to put the watches in a ziplock bag without protecting them from scratching each other! I said, aren’t you going to put them in separate bags so they don’t scratch? She seemed extremely annoyed and begrudgingly did what I asked. Both the guy from the back and the woman out front are extremely rude and make it seem like they are doing you a favor by working on your watches. The young guy that works there is a total dud too. None of them have any customer service skills whatsoever.

Was looking for a local shop to repair a clock that had been in the family for 30 years. I was excited to find the Herndon Clock and Watch Co. I headed over to get an estimate on repairs. I arrived and Mr. Lam asked me if there was much sentimental value in the clock. I explained that there was, and I was interested in having it repaired. I could sense he didn’t really want my business on a repair job for this clock, and perhaps would rather I buy a replacement from his shop. He then indicated they were very busy and it would cost $ 345 and I would need to leave the clock with him for 12 months – BEFORE he could tell me what would need to be done with it! I thanked him and told him I wasn’t interested and left.
Later that day, my clock was tuned up, lubricated in key locations, and I also received a friendly education in clock care and maintenance. This fantastic service was provided by the fine folks at The Clock Shop of Vienna. Better yet, it was all done for $ 20 in 20 minutes.
I cannot speak to Mr. Lam’s repair skills as no work was performed, and it seems like other reviewers have been quite satisfied. I suspect that Mr. Lam does an excellent job with watches, seeing as how he is a Twenty First Century Certified Watchmaker. I am left to wonder, why not just say my clock is not something he would be able to work on rather than quote me such an absurd price and time?!? My experience was quite disappointing.

Had some minor stuff done (bands and batteries mostly) over the years, but when I lost the crown on my Wittnauer Futurama I brought that in. They fixed it promptly and correctly in a few days. Great to deal with.

Much like the first reviewer I picked up a second hand Rolex Turn-​o-​Graph for a bangin’ price. Unfortunately when it arrived I noticed that my automatic watch wasn’t so automatic, it required daily winding to maintain time keeping. I waited several years to service the watch because, well I liked it, and didn’t want to send it to an official Rolex service center for 6 – 8 weeks and have to wear my less nice back up watch. Plus I was worried I would receive a massive bill for the service.
My experience with Liljenquist & Beckstead at Tysons II with my fathers antiquated Omega Seamaster was a costly venture, and frankly, while i’m sure they did a fine job on the service, I wasn’t thrilled that my watch wasn’t polished, and more or less looked the same as when I dropped it off. Despite the fact I requested that the dial be refurbished, and the case polished and new hands be fitted and agreed to their cost, which was $ 700. They only charged $ 500, but yet didn’t do as I requested in regards to the dial or hands.
So after several years, I finally decided to have the watch serviced. I did my research and learned all about proper watchmaking. Mr. Lam is a Certified 21^st Century Watchmaker (CW21), which all indications lead me to believe that’s the top qualification you can have as a watchmaker. As such, all CW21’s having passed rigorous examination CW21’s are therefore qualified to have an official Rolex parts account. So this, and the previous reviewer gave me confidence that Herndon Watch & Clock was up to the job.
Anyhow, Mr. Lam informed me there were broken gears and over lubrication that occured whenever the watch was previously serviced. After a short 3-​week waiting period, things are better than ever before. My white gold bezel is straight Bling, both the case as well as the bracelet came back with a glowing luster, far better than it ever was during my ownership. He also mentioned my mainspring was broken, and this was a common problem with the 3135 movement. So while the service wasn’t cheap, I believe it was a far better value than a proper full Rolex service. No regrets that’s for sure. Also, there is a 2 year warranty on his work, couldn’t be more pleased!

I got a great local deal on a 10-​year old Rolex GMT Master II Pepi. It was in decent shape (90% ish) in terms of condition (lots of surface scratches on the bracelet, a couple of small dings and a small discoloration on the case). But it was keeping poor time, and had never been serviced.
I struggled with the decision to use the the official Rolex Service Center in NYC or Mr. Lam at Herndon Watch and Clock who has a coveted Rolex parts account.
I ended up choosing Mr. Lam — and I am glad I did.
Mr. Lam is an earnest Rolex collector (he showed me a few of his pieces), a CW21 (highest level watchmaker) with 31 years of experience, and has Rolex and Omega parts accounts (and others). He explained to me the difficulty of getting (and keeping) a Rolex parts account. I researched him — checked references — Googled him, and confirmed his story about the Rolex account on various watch forums.
He took my watch — gave me a receipt noting the serial, bracelet number and clasp number. Two weeks later — he gave me back the watch looking absolutely stunning (basically factory new) and keeping great time. All backed by a 2-​year warranty.
Great service from a genuine and honest craftsman (in a dying craft) that deserves the opportunity to earn your business, and a great local resource for the DC-​area WIS (Watch Idiot Savant) community that deserves support from Rolex fans (and others).