Christian Brothers Automotive

I bought a used Subaru that had check engine light come on. The folks at Christian Brothers provided great advice and service. The repairs were competitively priced and the people very accommodating. They fixed the Subaru and when another problem cropped up, I brought it back and they provided additional $ 400 in service at no additional charge. Integrity and fair dealing important to me and Christian Brothers will have all of my business in the future.

They fit us in for an oil change and checked out our truck for needed repairs. Everyone was friendly and helpful. The place was clean and welcoming. We felt Christian Brothers was a place we can trust and we will return for our needed repairs.

I called Christian Bros Auto yesterday morning after my brakes started acting weird over the weekend. I had never been here before but my husbands coworker, who are both in the auto industry, referred us here.
I can’t remember the gentleman’s name who answered but after I explained what was going on with my brakes, he expressed how urgent it was that I stop driving it and bring it in immediately. It didn’t feel like a ploy to get me in for my money, he genuinely was concerned and validated my nervousness about the issue.
I brought it up shortly after our call and was greeted by Chase who was very welcoming. He got all my info, explained the «no cost brake inspection», offered me a beverage and allowed me to get comfy in the waiting room.
After about an hour they took me back to the mechanic Jeff, who explained everything very thoroughly, showed me what he was talking about and even asked a little about me. (As a woman, this part was important to me. Too many times mechanics haven’t had the time to explain something to me. They just want me to okay it and pay.)
Then the worst part came… THE BILLLLL!!! Ahh! You never expect to spend as much as you do at a mechanic. BUT I was expecting it would be a pretty penny. Chase was great in explaining what charges were what and even gave me an option for a couple coupons. After we confirmed that we were going ahead with the repairs, they set me up with shuttle driver, Margie, who was so sweet! she drove me safely back home and told me to let them know if I needed her to come back for me later.
My husband and I went back by towards the end of the day to check on the status. Everybody greeted us like old friends even though they’d only seen me for an hour. Asked how packing up our old house was going and congratulated us on our new house. All little things I may have mentioned in the am trip.
Chase checked me out, gave me a couple coupons and my bill was less than the quote. Jeff put my car back together and took it for a ride to make sure it felt great and I was on my way. It really drives nicely and I feel so much safer.
Thanks guys! We will definitely be returning for services!

Last week my Altima’s alternator failed on my wife and she was able to coast into a parking lot. It was towed to Christian Bro’s (CB) where our Rav4 was getting an oil change so we swapped out vehicles. Shortly after driving the Rav4 away, an engine rattle started and grew louder. We brought it back and asked CB to investigate and they showed us the water pump vibrating indicating a bad bearing. At that point my wife broke down with all the stress of moving and now both cars in the shop. The guys at CB sprang into action and showed such a sense of care and empathy by allowing us to use a loaner vehicle until our Rav4 was fixed and also discounted some service. I’m finishing my MBA and have been a student of customer service best practices and was blown away by their perfect response to a very emotional and distressing situation for my family. CB operates in a very difficult customer service industry and they’ve shown my family outstanding service and empathy every time we’ve brought vehicles to them. Thank you everyone at Christian Brothers Highlands Ranch for having such an outstanding culture of care and ethics that is rare in any industry, especially auto repair.

Fantastic experience! Their employees are very kind and seem honest. They are respectful of my time and try to get things handled as efficiently as possible. I like the shuttle service they provide to get customers to and from the shop.

My experience was less than desirable. I was told my vehicle would get serviced in the morning. At 1:00 I called to check on the status and was informed that it was just brought into a stall and that they would call me back with an estimate momentarily. At 3:30 I was called and given the estimate but they would have to go get a part but my vehicle would be ready to pickup by 6:00 p.m. Then at 5:30 I was called and informed that they had received the wrong part and it would not be ready until the next morning by 9:00. A day and a half to have a gasket installed is totally unreasonable. Getting the wrong part is makes me question their professionalism. I wanted to support a neighborhood business but their service is sub par.

We all know that feeling of helplessness when our car isn’t working. I had my Nissan towed to Christian Brothers last Friday, absolutely in tears, and was truly at the mercy of this team. I don’t know anything about cars, I’m in a tough spot financially, and was absolutely expecting the worst. That being said, I can’t believe, I truly can’t, how taken care of I was by the team (shoutout to Pete) at Christian Brothers. They found the problem right away, drove the car extensively to make sure they’d actually fixed it and it wouldn’t do it to me again, they called me before doing anything. In my scenario, they could have told me it was a broken transmission and charged me thousands. Instead, it was a computer issue, very easily fixed, and they made sure to make sure that my charge reflected that simplicity. I cried grateful tears. I really did. Thank you so much, team!

My experience at Christian Brothers Automotive was nothing but wonderful. They were so kind and honest. I had recently been told that in order for my car to be properly aligned I needed to purchase a variety of brand new parts that were going to cost quite a bit of money. I went in to Christian Brothers for a second opinion and they were able to fix the problem without needing any new parts, just a little bit of time. I also appreciated how they took me out to my car while it was being worked on and showed me exactly what was happening and what they were doing to fix it. Instead of just getting handed a sheet of paper with numbers I didn’t understand they explained what was happening on my car and answered my questions so I could make more informed decisions about my car. They are true mechanics! I would highly recommend Christian Brothers Automotive!

DO NOT GO TO THIS PLACE!!!
All they want is your money. They know how to talk. If you know nothing about cars, they will talk you into doing WAY more than needed, all while using terms like «unsafe», etc in order to scare you into having more work done.
My husband has a very in depth knowledge of cars, with over 20 years of experience. Many of the items they stated were making our car unsafe were a complete non-​issue.
If he hadn’t known what they were talking about, we would have spent more that $ 3,000 for a routine check up. When all was said and done, we spent less than $ 75 for the items that needed to be done; brake lights, a small leak.
We will NEVER use this company again.
I felt like we needed to warn others who do not have such an understanding of vehicles. This company is NOT TRUSTWORTHY! You have been warned!

Am not one to write a review of places, but I felt I needed to provide a warning to those who are unfamiliar with vehicles. PLEASE FIND A DIFFERENT PLACE TO TAKE YOUR REPAIR WORK!
I was VERY disappointed with the tactics that were used in an attempt to sell a job. Through a series of events we sold a vehicle that we had just purchased from a very reputable dealership. They had gone through this vehicle with a fine tooth comb, focusing on being sure that it was safe. However, just 500 miles later these guys are trying to tell me that in order for my vehicle to meet drivability and safety standards it will need $ 2 – 3,000 worth of work. Highlighting several parts that were just gone through when the vehicle had been aligned before we bought it. Had these parts been in the condition that CB suggests, this would not have been possible to perform, let alone passing a safety test.
However, in an attempt to sell the job they throw around words like «safe» and «for your safety» to scare you into the work.
I hate to write this, I’m not the one to go and bad mouth a place. But unsuspecting consumer need to know, they are not trust worthy. Very unprofessional in my opinion.

New modern, clean auto repair facility. Very professional staff and repairmen. I showed up an hour early by mistake and they still took my car right in. They do scheduled services better than the manufacturer. They give you a written list of your problems with photos! Unbelievable. I can’t say enough. Go to this business.

Terrible experience. I took my car in for some costly repairs. After driving the car, I experienced a re-​occurrence of the original problem and took the car back for re-​evaluation. At the end of day 3, after not hearing anything, I called them. I was told they «drove it and drove it» and were in fact able to witness the problem, but were having trouble figuring out the problem. They wanted to keep it and keep working on it. After another 3 days of zero communication, I called again. I was told the same thing. Feeling extremely frustrated I picked up my car that night and I asked to have an owner call me. It’s been a week, and no call from an owner. Shocker.

Great service and trustworthy. Staff was friendly, prompt and reliable. We will definitely go there again.

They told me over the phone my oil change would be 50.00 after I gave them the year, make and model of my car, When I got there they told me $ 116.00. Over 100% more than they said! When I deal with someone who tells me something I just assume they are honest, not in this case!
Christian brothers agreed to a verbal contract with me to perform services for a fixed amount of compensation. They broke that contract. I guess next is to take them to small claims court.

My Subaru needed its 60K service. Knowing that the Subaru dealer would be expensive, I called Christian Brothers because it was close to my home and I had a good history with another franchise in Georgia. I spoke to two people there, and both assured me that it would be significantly less expensive. Well, it wasn’t. I saved about 5% on an $ 1,100 service call. To make matters worse, I called to inquire about when it would be ready, and they told me it would be ready in an hour. My wife dropped me off, and after 20 minutes, they told me it would be another 30 – 45 minutes. It actually took over an hour.

I wrote the e-​mail below to Christian Brothers over two weeks ago and got no response, so add poor customer service to my list of complaints: «I recently tried your shop because it’s fairly close to my house. I brought in a 2002 Civic for work on the front compliance bushings, and I came away with over a thousand dollars of other (very generic) recommended work, which I declined and most of which is completely unnecessary in my opinion (some of which had recently been done by Ralph Schomp). But I thought I’d try again, and I brought in a 2006 Civic for replacement of the rear upper control arms. I was quoted $ 1000 for the job until I pointed out that Schomp had quoted me $ 400, at which point I was then re-​quoted $ 500. The car was promised around lunch but wasn’t ready until dinner, which really messed up my wife’s day. The alignment was done on the tires when I’d been told it’d be done on the wheels. There was (inexplicably) no inspection done on that car, which seemed irresponsible. I was particularly disappointed that the alignment was done on the tires but nobody mentioned to me, verbally or in writing, that the tire tread was dangerously low, uneven, and in need of replacement, even though they worked directly with the tires during the alignment. I can only assume that’s because you don’t sell tires? That makes me feel like you don’t really care about me or my car, but you just want to sell your particular services. So, not a great experience.» And they just sent me a reminder to get my (expensive) timing belt replaced even though I told them that had already been done.

Enjoyed the service I received from CBA from the moment I called to schedule my appointment to the time I picked up my vehicle. Friendly service and a quick, yet thorough job.

I was so hoping to find a good, honest auto shop close to home. I need to keep looking. First, the CBA coupon that I took in was a controversy. They tried to charge me much more than the coupon price, saying that the services listed on the coupon were NOT included… after questioning and reading the coupon to them, they reduced the service price. I was told to bring the auto back int o have the AC looked at after it ran for a week or two, and they would get me right in. Well, they offered that I could sit around for 45 minutes before they would revisit the repair. NOT what I call great service.

Would like to post an update since the last review. Marty the store manager called me to check on the vehicle to understand what were wrong on the last service. He offered to look at the vehicle and fix any problems that was caused due to the last service. He went above and beyond in making sure that I was taken care of and all problems fixed. He did the entire repair of the door locking mechanism for no cost at all.
I was happy to see that this store would own up to their work and take the initiative to fix it making things right and customers happy. This helps me build my trust in this store and come back for future repairs.
I would highly recommend this store based on the corrective actions taken.

I was referred to this place by the tire store Les Schwab nearby when I had some work to be done that they couldn’t do there. They were so friendly and thorough — they made sure I understood everything that needed to be done. The owner gave me a ride home and they came back and picked me up later in the day! I will definitely be making this my new shop.