Grease Monkey

I would completely recommend this place to any of my friends. The customer service is amazing. Tom, a mechanic there, explained everything he was doing. Really took the time to make me feel comfortable. I will be going back for any future car repairs and maintenance.

I was at this store a few days ago and was really impressed with the cleanliness inside, the fresh cookies/​drinks, and the considerate attitude of the mechanics. I had been sent there by another store to get an oil plug with a tap down to make new threads to hold it in, after just getting an oil change. Now at this new store, even though they had to empty the new oil change I just had done, they didn’t charge me for the work or the oil or the new plug, and they were very friendly. I would go there again for sure!

I was at Grease Monkey on Broadway several months ago, and have been meaning to post a review. I went in because my car was having trouble starting. I was treated with top-​notch service. They put in a new battery, and were very empathetic to my situation (my son and I had missed a camping trip because of the car trouble). They cleaned my front headlights at no additional charge. One of the associates even got down on the floor and played Risk with my son (who was dying of boredom while I took business calls). This was the best customer service I’d had anywhere in a long time. They took a low-​on-​the-​awesome-​scale situation and actually made it somewhat enjoyable. Thanks, guys!

We’ve had great experience with Grease Monkey. I always take my car to the dealer for repairs, but just having them look at it costs me almost $ 100! My husband started taking his car to Grease Monkey for oil changes, and we learned that they do other minor work as well.
I was getting ready for a long trip, and had a slight leak that was worrisome. I ran into a guy who I believe is a manager at Walgreens the other day, and he said «bring it in and ask for Johnny, he’s awesome.» Well, this morning I took it in, expecting to have it there all day and spend several hundred dollars. They got it in quickly, figured out where the leak was, trimmed the hose and put on a new clamp, and I got out of there without breaking the bank. They also took the time to assess another repair I need (four motor mounts broken on a Nissan Murano), and we discussed a plan of action for getting it taken care of.
After they returned my car, in less than 45 minutes, we talked about «car stuff» casually… these guys (and Amanda!) seem to really know what they’re talking about and have a passion for cars. I’ll definitely take my car back!

Worst experience of my automotive life… and i’ve been driving 35 years!
Pulled into this Grease monkey on a cold Saturday afternoon for an oil change, pulled my truck up a vacant bay, explained to the tech that i needed an oil change and proceeded to their waiting room, 20 minutes later a tech comes into the waiting area to show me my air filter, suggesting that i change it, [ i declined knowing how new it is] the tech leaves to go back to my truck… this is where it gets interesting… 30 seconds later the senior tech comes in to tell me that the previous tech had reversed my truck at speed into a retaining wall opposite the rear of the building … and crushed the trucks fender into the rear portion of my trucks body, quite a bit of damage, how he did it is mind boggling considering all he had to do was drive it forward 20 feet into the oil change bay…
While explaining the extent of the damage to me… and making the comment …‘that i could probably see the extent of the damage from my seat in the waiting area’, I asked him how it could have possibly happened and when, seeing as the previous tech [with the air filter] had not mentioned anything just prior.
As it turned out the tech just decided not to mention it to me, while trying to sell me on a new air filter… seriously… just not mention the hugh dent and crushed fender while trying to up sell me on an air filter!
Senior tech, who never apologized, he just commented on how bizarre the situation was, just said that they had excellent liability insurance and that i would be contacted on Monday, he simply left it at that and proceeded to finish the oil change, cashier girl on my exit just reiterated that some one would call me on Monday.
Two weeks later:
After receiving a brief message from Grease Monkey manager, hearing from their insurance company, dropping off my truck at a collision shop, picking it up 4 days later and dealing with multiple insurance calls, I have yet to receive an apology from anyone at Grease Monkey, either locally or from corporate.
Just a simple apology.
Fact: My truck now has a ‘Carfax’ damage record thanks to grease monkey, it had never previously been damaged.
Fact: The inconvenience was substantial.
And finally a bit of ironic humor, the morning after the $ 2,500+ in body damage, my change oil light came on…
Seriously, i think i’ll live with it.

I had my oil changed at this location and the staff was nice and efficient. My only issue was that they charged me for 5.7 quarts of oil when my vehicle only takes 4.1 quarts including the filter according the spec from the owners manual. to me this is a dishonest business practice.
Revision; The manager of this location contacted me after my complaint and was very helpful. We found that in Grease Monkey’s computer system the spec was incorrect at recommending 5.7 quarts. They drained out the excess oil and gave me a 50% credit. The whole experience was disturbing and could have caused damage to my car, it was a good thing that I caught it. They really did everything they could to make it right though.

I needed to get my oil changed quickly. I have a big trip coming up in 2 days and have no time other than 30 minutes this afternoon. The car oil was down to 3%…yikes!!!
Branden saw me driving up and guided me right to an empty bay. He took my info and got right to work! I went inside to find warm freshly baked cookies and sodas in the fridge!!! Good times!
I was back to work faster than anyone could miss me!
Definitely a great experience!

When it comes right down to it, these people are in the business of removing a drain plug and oil filter, and once the the oil is drained, replace the plug and filter, then refill with oil. I just paid $ 60+ dollars and got a nice oil puddle on the floor of my garage. Took my car to the mechanic thinking I had a major problem-​I did have a major problem-​I took my car to this Grease Monkey to get my oil changed. I guess it was too much to ask to actually tighten the drain plug AND the filter!!!

Sooo convient and inevpensive!!! Service that goes above and beyond!!! Took my car to get the oil changed but it was also making a funny squeeking noise that two other mechanics had dismissed. The tech heard the sound and offered to take a look. Within 15 minutes the squeek was gone!!! I will never go anywhere else for oil changes! Keith, you have gained a customer for life! Thanks again!