Legacy at Highlands Ranch Apartments

Gave our notice for moving out. They demand $ 1,650 base rent for us to renew for a 3^rd year. I called the office saying I was a new interested tenant and inquired about my specific unit. For a new renter the same 2 bed/​2 bath unit would be $ 1,438 base. What the F* is wrong with these people!!! That’s $ 212 difference for the same exact place for a new renter. This place deserves negative stars!

We’ve lived at Legacy twice over the last 4 years, and both times, we enjoyed our stay. The rent is reasonable, the grounds are well kept and the staff is friendly and helpful.
We’ve had two maintenance requests during our time here, and both were handled quickly.
The décor of both of our apartments was a little dated, so that was a bit of a negative, but for the price & location of these apartments, it was well worth it.

I got screwed out of $ 2,300 and here is how:
1. Looking to move into the complex mid-​May 2013 with preference on the end of May. Was told that the only opening was for May 1, 2013 and there was no openings later in the month because the residences that leases were expiring in May have not submitted their notices to vacate and the office staff didn’t know which apartments would be available to be rented. My wife and I decided to rent the unit beginning may 1 even though we didn’t move into the 27^th. About a months worth of money gone because we were moving from FL.
2. Put my notice to vacate early form beginning of Feb 2014 for March 19 vacate. Office staff said they had a tenant in place to move in at the end of March. March 29 comes around and the prospective tenant backs out at the last minute making me responsible until a new tenant moved in April 15. Tenant who backed up made me lose 2 weeks worth of rent. Very dissatisfying.
Management not helpful. Great location, sold apartments, renter beware.

UPDATE!!! It took another four days after I wrote this review and the management responded, to have all the mess in the breezeways cleaned. AND I have the time stamped photo to prove it. So «Jennifer A.», whoever that is since the manager of the property is Mary is incorrect. The problem was not solved that Saturday. So did I get the credit to my rent since it took over a week for the maintanance men to assist with the open ticket??? That would be a big fat NO. So much for that customer service that Equity touts. ALSO, now the parking is even more out of control with the nice weather. One neighbor has their camper parked in a no parking area with a big blue truck parked behind that. Do they have a green sticker on their vechicle??? NOPE. Not only that but now people are using the garages for storage and not parking their vechicles, that coupled with large work trucks means that whatever space there is left is for motorcylces, which the tenants think should be used for a full space anyway. Grrr…

After only living at this community for 3 months, it is very clear that the management team is extremely unresponsive and very difficult to reach. We tried calling multiple times to get answers only to go to voice mail and never get our messages returned. They are continually short stage which they use as an excuse not to respond. The maintenance team does below average with turns. I have been working in property management for 5 years and how they do turns is absolutely terrible. The apartment was much more clean when we moved out. The apartments are below average and the amenities are an absolute joke. The hot tub was rarely at temperature above Luke warm. The gym is hardly that. It is so small and the machines are always broken.
I highly recommend looking a little more and not making this your home. You will have no success with the office in any communication once you move in.
So happy we own a home now. After this experience with this management team I would never rent again.

While I still think that this is a great property and has a fantastic staff — I unfortunately am very disappointed with corp and their pricing structure.
I was a short term leaser due to a new house being built. Unfortunately due to multiple delays I had to keep extending my lease. And with each extension, my pricing jumped up significantly to the point I was paying 1880/​month for a 1 bed with garage.
I spoke with several other short term leasers and even submitted an anonymous request for pricing. The result was pricing 400 – 500 cheaper.
I tried speaking to folks at corp, and was met with «that is how are pricing is». Additionally they denied the quotes I received as fact.
Overall — if you are looking for a great place and are planning on renting for 12+ months, then Legacy is a great option. That said, I no longer recommend for short term folks.
UPDATE: FYI — I was contacted by their corporate office and it sounds like they no longer offer short term leases to new residents.

They get you in via lower rental prices then after first year they rais the rent by about 200 per month. Do not rent from them!

Do not rent the appartment from this company. They will raise your rent by $ 100… or more !!! Hard to deal with the appartment staff!!!