The Inn at Harbour Town

My expectations were very high based on the outstanding service I received from Robin when making reservations weeks before our visit at this AAA Four Diamond resort and home of the RBC Heritage PGA Tour event.
Our every expectation was met with some of the best service I have ever received worldwide. The golfing, food and of course the service were all over the top.
We dined at both the Inn itself (with room service) as well as at Links — An American Grill right next door at the Harbor Town Golf Links for delicious breakfasts.
Can’t wait to return again… the Inn at Harbor Town is an experience unmatched on the island.

Service and smiles makes the difference between 4 and 5 stars and this place has both. Somehow the person that welcomed us at our taxi and took our bags learned our names and introduced us to the registrar who was standing by the front door waiting for us. Check in was a breeze and every time we entered the building or came down the stairs we were greeted by smiles and «welcome back». The staff anticipated our needs and provided everything (did I mention“with a smile?”). Lots of interns from Great Britain doing more than their best to earn points. I want to return.

I can’t say enough about the Inn at Harbour Town. I had read about and researched the property months before our arrival. With all the glowing reviews as well as being a AAA Four Diamond Resort and a member of Preferred Hotels and Resorts, my expectations were pretty high. My anticipation was raised even further after I was called by the Inn a week prior to our arrival to see if we needed anything in advance. I had read that their customer service was top notch, but the bar had now been set.
I must admit, upon arrival and throughout our trip, my expectations continued to be further exceeded. On check-​in we were politely greeted and given a tour of the well appointed first floor of the property. While this was going on, our bags were promptly delivered to our room. The gentleman who greeted us inquired if our visit was for any special occasion. I replied not really, but that it did happen to be my birthday (my 46^th). The next evening when my family and I returned to our room after dinner, two beautifully presented desserts were left in the room for us as a courtesy with a birthday greeting from butler services. I was fully impressed.
The impeccable delivery of superior customer service continued throughout the week. From dinner reservations to beach chairs and umbrellas, the attention to detail during our stay was spot on (as the UK staff at the Inn would say). To top it off, they even sent a hand-​written Thank You note to our home a week after our stay. Again, I can’t say enough about the Inn at Harbour Town. After staying here, it will be difficult for future resorts to meet my new expectations.

Absolute perfection! It doesn’t get any better than this. First class staff and amenities. Mari is wonderful! Everyone is friendly and personable. Anything you need or want is taken care of.

I’ve stayed at the Inn at Harbour Town on both of my visits to Hilton Head Island, the previous one in 2013. It’s a AAA Four Diamond Resort and a member of Preferred Hotels and Resorts — both accolades are well-​deserved. They do hospitality right. From the moment you walk in (actually they called a week before to see if I had any special questions or concerns) until the moment you leave, they are warm, welcoming, and always eager to ensure a pleasant stay.
Two years ago I stayed in late January, and this time I visited a week after the RBC Heritage PGA Tour event. I’d love to know what the occupancy rate was, but it always feels like there’s plenty of space in all the public areas and a lot of staff ready to assist you with any needs or concerns. Perhaps it’s different in the summer months or during the golf tournament, but I think it says a lot about a place when you’re consistently treated like the only guest in house.
We were greeted on arrival by the bell captain, who had our bags in the room well before we were escorted up by Rebecca, who handled our check-​in. We stayed in a golf-​view room (#223) on the second floor, with a king bed, ample living space, a huge bathroom, and a private balcony overlooking the first tee at Harbour Town Golf Links. It was so nice to wake up in the morning and watch the players tee off while enjoying coffee on the balcony.
Inn at Harbour Town has a number of amenities on-​site, including a new pool (10 meters and heated, thus much more of a soaking pool than a lap pool), hot tub, fountain, and outdoor seating area/​lounge. The fitness room was small but adequate and very convenient, although those wanting a real fitness center can drive two minutes down the street to the Fitness Center at Sea Pines which provides a true hotel-​type fitness center experience. We also borrowed free bikes from the hotel, which were legitimately scary — one speed, no hand brakes, and barely adjustable. But good enough for riding around Sea Pines, where bike paths get you everywhere you need to go, and not a whole lot of badness can happen. For those who don’t enjoy cheating death, there are a number of other bike rental places around the island that appear to have much nicer bikes. We used the tennis courts at the Racquet Club every morning. While they seem to be rebuilding a number of courts at the moment, we never had difficulty getting court time and they kept the Har-​tru courts nicely groomed.
The staff at the Tartan Room (their in-​house restaurant and bar), took great care of us, particularly when I had a brief bout of food poisoning after getting takeout from a local establishment. I want to especially mention Daniel, who was understanding and went above and beyond in getting us all that we needed. As with many of the staff at Inn at Harbour Town he was charming, personable, and entirely professional.
In summary, the Inn at Harbour Town has provided an outstanding experience on two visits to Hilton Head Island. My stays have been comfortable, relaxing, and top-​notch from beginning to end. I’ve not stayed elsewhere on Hilton Head Island and I’m not in any hurry to try another hotel. I can’t wait until my next vacation stay at Inn at Harbour Town.

As promised, I’m writing a review of my overall experience at the Inn at Harbour Town. Overall, i think what this establishment offers is top notch. It’s perfect if you want to have a relaxing stay. Perhaps the best thing to do (other than golfing), is sitting at the patio, enjoying the view and breeze, with a drink in your hand.
The room is spacious and elegantly decorated. Our room, which was located on the first floor, has a great view of the golf course. Aside from the view, I especially like several features: the super comfortable bed (with firm mattress), the in-​room coffee maker (single cup machine that makes café quality coffee), and complimentary bicycle. The room comes with butler service… but we really didn’t need it anyway.
The establishment is not without flaw though. In addition to our breakfast incident, I find the fitness center to be cramped and offers limited workout option. For a larger and more complete fitness center, one would have to another building.
As mentioned in the original review, most staff in the inn are interns from the UK, which is great. Who wouldn’t enjoy being around polite and dynamic young people with a charming British accent? I can tell the staff try their best to serve the guests.
We are very satisfied with our stay and we will definitely consider staying here again in the future.

Not sure what resort «Golfin» stayed at but it obviously wasn’t here. This was some of the best service I’ve gotten at a hotel other than the Ritz Carlton. There was a valet, a bellhop, we were greeted at the door by a lovely hostess and we each got a complimentary glass of champagne.
The hotel is spotless and everyone that works there bends over backwards to help in any way they can. The room we had was overlooking the pool and the first hole of the harbor links golf course. The room was huge, the beds comfortable and clean with nice linens. The bathroom had a large tub and shower. They turned down the room twice a day. Sent us a bottle of champagne to celebrate our engagement and were amazingly attentive. You can get free bike rentals to tour the property. I had an amazing round of golf (got my butt kicked) but it was the nicest course I’ve ever played. You can rent SUP’s, kayaks, jet ski’s, hang at the marina, ride horses, enjoy the pool. There is an endless amount of things to do and I would come back here in a second.
The resort is a great place to stay, there is so much to explore.

Fabulous resort! The room was amazing and I loved the nightly tuck in service with the butler’s note for tomorrow weather, which came with chocolates. The pool was lovely, the lobby always had chilled lemon water and iced tea refreshments during the day, and the service was absolutely impeccable. The staff was a mixture of young British, Australian and Irish people, and they were all truly so helpful and polite. We used the Inn’s bikes and rode around the island to the beach a couple of times. Overall, a very beautiful and classy place to stay. I highly recommend it!

I’m a Platinum Marriott Rewards member and stay at a ton of hotels. When planning my trip to Hilton Head the Marriott resort prices were ridiculous & forced me to consider other options. I came across the Inn at Harbor Town and I have to say Im impressed! Great customer service the entire weekend! After checking in they give you a glass of champagne and take you right up to your room. Which is nice, no looking all over for your room. The staff is very diverse, *everyone* is from a different country. I played tennis. Their clinics are good for all skill levels and priced well!

Run, don’t walk to another place! Pretentious and overpriced for what you get. Plenty of other wonderful places, many on the beach, when visiting HHI.
It is weird that there is no valet and a female desk clerk comes ambling out once you load up a bell hop cart. Beds are high and stiff. Fairly spacious and decently clean. But don’t count on the housekeeping 2 times a day. Can’t believe they got a 3 diamond award, 4 is a complete joke!
Bar is a service window. Kid behind it looked about 12 yrs old. $ 23 got a double amaretto which left a rocks glass far less than half full. Desk staff was shocked but unable to remedy. Really not the place you want to spend your money.

Clean hotel. Great location. Attentive British staff. Though it seemed odd to see a nicely dressed young woman unloading suitcases from a guest’s trunk.
The complimentary bikes are wonderful. The rooms were kept pristine. I just wish the wifi would be more consistent. Very frustrating at night to have it only work sporadically. (it was better on our balcony, when I connected to the Conference Room router instead of the Guest Room router)

Just ok. Place was recommended so we Were looking forward to a nice, fresh dinner. But everything on menu was drenched in a sauce. Hubby’s scallops were good, my filet was tasteless even w/​the sauce. (sauce on filet mignon?). There are much better places on the island.