The Vacuum House

I would avoid doing business with Vacuum House. I had been doing business with them for 25 years to help Hingham small businesses. Recently I bought a Meile topaz for $ 800. from them. I used it once and didn’t like it. I asked for a return but was told it would be only store credit. There was a model I liked but not the color. THe salesman told me he couldn’t order another color because there was no other color in that model. I contacted Miele and another color was available.
The salesman said he had to talk to the owner about the situation, no response. I left a message for the owner, no response. A third phone call was answered by someone who said he knew nothing because he didn’t work there and no one else was around. Again left a message, no response.
I feel the father and son owner have been misleading and my loyalty dismissed

One thing I hate as much as shops with the word «shoppe» in them are stores with the word «house» in them like the name of this establishment. Usually, it’s an indication that you should run in the opposite direction of the store. However in this case, I love this place. My interest in Vacuum House and all things «vacuum», started with our getting a dog whose ancestors hail from the frozen tundra of Siberia. He doesn’t just shed his winter coat, he literally drops mounds of hair, not quickly over a short span of time but continuously over the course of the spring and entire summer (no matter how much he is groomed or brushed) only to grow it back in the cold weather. Repeat process next year. This means my vacuum cleaner and I have a serious relationship going on. like we meet up daily for physical contact much of the year.
That’s where the Vacuum House people come in. They are the ones who sold me on Miele vacuum cleaners which are quite incredible in my opinion… and now I have two of them, one for upstairs and one for downstairs so no more lugging .the lugging only adds insult to injury with when vacuuming on different levels. The Mieles are pricey, but in this instance you do get what you pay for. The store does sell other brands but they specialize in Miele. The staff here is knowledgeable, quite nice and always ready to help you find the right vaccum for your particular house and needs. They are laid-​back with no high pressure sales tactics and best of all they do on-​site repairs should there ever be a problem. I know it’s not the most exciting activity in the world, but for most of us vacuuming is something we do, so I’ve looked to these guys to make it as easy as possible with the right equipment. Dust-​bunnies, fur, random dog biscuit crumbs, are now gone with relative ease and efficiency.