George Washington Toma Tv & Appliance

We just purchased four new kitchen appliances at GWT. Our salesperson Catherine took the time to show us all of the options and made sure she understood our priorities and recommended appliances that fit our needs perfectly. They matched big box store prices and worked with us to get maximum rebates.
I always prefer to do business with locally based retailers. GEorge Washington Toma is a perfect example of why. Low stress, knowledgable sales people, personal service, and best prices.

As a 20+ year customer of George Washington Toma, I will not shop anywhere else.
We just purchased a new stove from GWT and from the sales experience to delivery and installation, there was no hassle what so ever. We were even directed to a nicer stove with a bigger manufacturers discount with many more features, which made it cheaper than the model we were looking at.
Paul, our salesman was spot on and the delivery guy were great. It is always a pleasure to do business with George Washington Toma.

I want to start off by saying we have been good customers of gwt for 15 – 20 years however their service program is horrendous. They charged us $ 150 just to show up. The technician spent less than 5 minutes to tell us the microwave would cost more to fix than replace. We also had a lose knob on the gas range. The new one was left in my mailbox and we received a bill for $ 100. (I ordered a new one from Amazon for less than $ 50). They still have not picked up the knob which they agreed to during one of my several calls. Also, we have not receive a call back from the service manager as requested. Go somewhere else, it’s not the same company it used to be!

The appliance selection is great but unfortunately the service is not. We had 2 different service people come out on 3 separate occasions to fix our appliance but it is still not working. The service department wasn’t helpful either. Don’t think about getting help on a Saturday.

It’s true! There is always a Toma to talk to just like the commercial says!
George Washington Toma is a company that’s reputation precedes them.
I was in the market for 5 new appliances to replace my 25 yr old appliances. I visited the showroom on Presidents Day weekend snow and all. I met Alan a member of the sales team. Alan was welcoming and knowledgeable and a pleasure to work with.
I ordered my 5 appliances and within a weeks time, with snow everywhere, my appliances were delivered on time. The delivery crew was on time, efficient, and very customer friendly.
Best company ever and you get a cherry pie to take home!

Everyone’s heard of a dryer fire, but have you heard of a washer catching on fire? If not, welcome to our home! Yes, that’s right. Our washer, which was purchased from Toma 6 years ago, smoked up the house (no home damage or personal injury; just an unpleasant electrical smell for days). We called Toma to have a tech come out to the house to look at the washer. $ 149 just to walk in the door and determine whether or not parts could be replaced or just easily replaced. Ouch. The tech looked at our washer for about 20 minutes and told us that we were best to replace the machine. But we’d get $ 50 off our purchase of a new machine. The $ 149 just to walk in the door was a little steep especially considering we called on a Tuesday and the earliest they could come was Saturday. Maybe I expected more from a 6 year old washer? If Toma was going to charge that much for service, do they really backup what they sell?
Anyway, we trekked it over Weymouth and took a look at the washers which were a little underwhelming. Maybe I expected more? Home Depot has aisles of washers — both traditional and front-​loading. We worked our sales rep and we picked out a GE washer that looked similar to our dryer and got the delivery set up for a few days down the road.
24-​hours before the delivery, there was a miscommunication in regards to what time we agreed during the sales transaction. Not to worry, Toma quickly accommodated us and that’s what saves it from a 3-​star review.
The delivery process went extremely smooth and we were up and running in no time. Overall, I feel pleased with the purchase and I think we got a reasonable deal on our new machine. However, it is still too early to tell. Do washers really fail after 5+ years or so? If you’re in the market for a new washer or dryer, I’d certainly check out Toma again, but do keep an open mind.

I put a a poor review of GWT because I was upset with the costs of parts to repair my stove. GWT has contacted me and made up to me for what I felt to be overpricing. I made a mistake and should have gone down to speak to them before posting. They are an honorable company and I would not hesitate to make additional purchase from GWT. All out appliances and our outdoor grill have been purchased at GWT.

I remodeled my kitchen and bought all the appliances from Toma. Price and delivery were good, but only after a year, my $ 3,000 refridge stopped making ice. Called Toma and was told it would be a service call and minimum of like $ 130 (just to walk through the door…)
Is it asking too much that a product work correctly for more that 14 months?
Horrible policy, and FYI, I have a home on the Cape and am currently remodeling the kitchen there… Would have bought it all from Toma again if it weren’t for their ridiculous policy.
Back up what you sell and you’ll keep more customers.
Funny I was never offered the mysterious «courtesy call» offered until after this review. Plenty of other places out there who service what they sell. I’ll go to Hancock.

My parents have shopped here for 30 years! Awesome customer service! Great sales people. Very honest! Didn’t have what I wanted and needed it right away… helped me find it at their competition! I won’t shop anywhere else! ended up coming back and bought the rest of my kitchen from them. Awesome delivery guys too! Lowes who?

I just had a very frustrating time trying to deal directly with Frigidaire’s customer service. I finally was bailed out by the service department at George Washington Toma. I cannot say enough positive things about their man, Dan.
I am pleased to say that because of the way I was treated by him my daughter has since purchased a new washing machine from GWT.

Incredible service! The delivery men were so helpful and kind, didn’t keep me waiting and my washing machine was delivered within 14 hours. My machine is capable of washing so much more clothing than my previous one, its a perfect size and a perfect price. All the workers here were so nice it was a great experience

Customer service is everything!

I called George Washington Toma in a panic, needing an a/​c unit installed asap in my office. The job was not your typical window installation and way beyond anything I could have done myself. I first spoke with them on Tuesday and by Thursday the a/​c was up and running. You can’t ask for better service.

GREAT local business ! After tirelessly researching what kind of new flat screen brand to buy the next question was who had the best price and the best service. I knew the answer but still shopped around to «double check» all that did was prove to be a waste of time and fuel for my gas guzzler. Of course as with any house hold appliance shopping we ended up at Toma’s. With out wasting any more time we were in and out of there with in a half hour. The service was great and we are extremely happy with our purchase. A new 47 inch LG flat screen smart tv. Over the last 12 years we have bought a fridge and a washer and dryer from Toma. We have been very happy with all of our appliances. Thank you !

Toma’s service is outstanding. We have been buying appliance for years from them with almost no problems. So when I posted a problem I was having with a new dishwasher on their web contact form last night at 5pm and got a call back in under an hour I was so pleasantly surprised. They are coming out today to determine the cause of the problem and either fix it or replace the dishwasher. Also, Toma always matches other prices and delivers when they promise. I’m a customer for life.

I looked around at a bunch of south shore stores for a washer and dryer on tax free weekend. I ended up buying from Toma because the salespeople were very easy to work with (I even got to speak with a Toma) and, most importantly, they had the best prices. The delivery guys came right when they said they would and hooked everything up pretty quickly. I will definitely go back for other appliances.

My husband I went here on tax free weekend (yikes!) and couldn’t have been happier with the service and pricing that we received! We are redoing our kitchen and went in with a number of items to purchase. The staff was super helpful and didn’t rush us along. They had more than enough knowledgeable staff on the showroom who managed to make a tax free weekend shopping experience enjoyable! I would definitely recommend GW Toma to anyone I know!

Our 4 year old washer recently died on us. It’s a Frigidaire front loader. We’ve been really happy with it. We bought it at Yale Electric. We called both Yale and Toma to see what their repair rates were. Toma’s was better and they also offer $ 50 towards a new purchase if you don’t repair the machine. The service tech came out, said right away the machine broke because we were using too much high efficient (HE) detergent. After reading reviews online, a lot of people had this complaint. Front loaders only need ½ a coffee scoop of HE detergent.
We did our research with energy guides, consumer reports and other reviews online. They all said to get a Frigidaire. I was really happy with our machine. We went down to Toma after shopping around. They had the best price by $ 50. They were very helpful. They did not try to upsale us. The sales guy even said he bought a similar Frigidaire for his son. This was a very pleasant experience.

I just bought a washer and dryer from them (my first ones!) Ordering was very easy, the matched a price I found else where with little hassle and they were able to have them delivered the next day. They were just here delivering them, and in about ½ an hour they had them installed in a closet (stacked, in a very tight space).
I am quite pleased with the service, the help on the sales floor and the quick delivery and installation. The delivery guys even gave me a quick tutorial of the machines.

I bought a dishwasher here 2 years ago. Good price and they set you up with the install as well. After the Maytag recall came out a few weeks ago I emailed Toma to double check the serial # and they responded right away. The parts came in a week later and they sent out a tech the following day to fix my machine. I had hardwoods installed and the recall took a little extra work to do but the tech got it done in less than an hour. Props to GW toma for customer service from a bygone era