Firestone Complete Auto Care

I called yesterday to see if I could bring my car in today for an oil change and because something was wrong with my power steering (it was making a moaning/​sick type of noise when I moved the steering wheel, and of course the sound was worse when I made turns). Spiros told me I could bring it in at 10 am if I could leave it. He said they had 2 other appointments at 10 am but if I could leave it they could do it. I dropped my car off shortly after 10 am and again told him about the strange noises. He told me that they would have it ready by 4:00. So, I hung out at my parents house (who live close by). At about 4:15 Spiros called me to tell me that they would have to replace the power steering pump and replace the fluids, but that he would do it tomorrow (Sunday). I informed him that I needed my car to drive back home to Chicago tonight. He said he didn’t know I had to drive back to Chicago. I’m not sure how he didn’t know that because my current address, in Chicago, is in their computer. Needless to say, I was not happy. At all. Fuming actually. I called the day before, I dropped my car off just after 10 am, and I finally got a call at 4:15 to tell me they couldn’t fix it tonight. I asked him if it was safe to drive and he said they would top it off with fluids, but that I should get it fixed as soon as possible. Well that’s what I was trying to do today when I cancelled all my plans to bring my car in to be fixed. Now I have wasted 6 hours waiting around for my car NOT to be fixed. When I asked Spiros why I wasted half a day there he told me that they were short staffed and busy and that only a couple technicians can do the work that I needed done, and that those couple technicians leave at 5:00. And I found all this out at 4:15. Now I have to find someplace else to get my car fixed, and waste who knows how much more time, because I am certainly not ever going back to Firestone after this experience, which is sad because my entire family has been bringing our cars to this Firestone for 30 years. I’m absolutely disgusted.

These guys saved my day. I got a flat tire on my way to work and I called everywhere I normally go, only to get nowhere. I called Firestone and they got me in right away. Literally, immediately. Communication was great, I didn’t feel awkward in the waiting area, manager was friendly and funny. I was given the best auto treatment ever. They earned my business for life

Yea, so now that im thinking about it… Phil and Anthony are always super nice. Thank u both for always going above and beyond… despite my recent frustrations.

Every time I go to this store in always taken care of. Spiros is the gentleman I’ve encountered the most. Very nice and super helpful.
The one time in particular that actually brought me back here to comment was the last time I took my car to this Firestone location. I had to get quite a few things done on my car so I left it there for the weekend. I get a call saying that the guy who would program my car won’t be in until Monday morning at 9. So I get my car back Sunday then bring back Monday morning at 9. The programmer was running very late and I had work at 11AM. So Ramon was generous enough to drive me to work. After they finally got my car programmed, Ramon and someone else drive my car back to where I work because I wouldn’t get out until 7! Honestly, super sweet and one of the best experiences I’ve had at any car shop. They go out of their way to make sure you’re taken care of.
Thanks guys!

Hey, don’t go anywhere else! Ramon Morales is a gem and the service here is excellent. Been coming here for over 40 years and have never been disappointed. I’m greeted at the door by name, they service my car quickly and efficiently at a reasonable cost. Give this store a try… I’m sure you won’t be disappointed.

I brought my car here to purchase 4 tires.
Before that I called and asked when can they do it, they told me if I bring car right away it will take about an hour. Before i left the car i asked again and he told me 1 to 1.5 max. After 3 hours of waiting I asked and than he told me my car is ready. So I was going to pay when he told me the car is actually not ready and it still needs alignment. So I spent about 4 hours total waiting for my car like an idiot… never again! Total price about $ 450. I don’t understand, if they busy or overbooked they should tell me to bring the car in different day or time… I have other things to do, can’t waste 4 hours.

update:
Wow, I wasn’t expecting to have a response from you guys. thank you for reaching out to me. I will send you an email where you asked me to. don’t blame that old guy in the office. blame those who works inside the garage. I will explain you the whole thing in email. here is an extra star for your response.

I appreciate that Firestone reached out in response to me initial review. Attention to customer feedback has to count for something. +1 star.

I would give them a minus star if that exist. Terrible service. Sky high prices. Stay away from this one. They didn’t let me take my car back without repairing it by next day posing the threat to the engine. I walk all the way home n return the next day by an hour or two late just to be sure. Even called before coming for which I was put on hold for infinite time. N m shocked when I am told. The car isn’t even close to ready yet. «It would take a couple of hours» Omg! I felt so sorry for my car. Three hours of wait! Please save ur money n time n skip this one.

Had my breaks inspected and needed the front two replaced. I was brought back and shown exactly what was wrong and what needed to be done. Everyone there was polite and respectful. Even though the total bill was not cheap, it had to be done, and I felt I got a good deal. I will go back.

I finally got around to writing this review. I have been angry for some time because i got cheated by this place. A co– worker recently suggested i post my experience on Unilocal.So here goes.
I got new tires (not from Firestone) in Dec 2012 on my old Camry. and this Firestone convinced me that buying a lifetime tire alignment would be a good idea. I paid up and they «did» the job.
In March i went to the Firestone near Woodfield mall and asked them to do the alignment again since i got my new tires rotated after 3 months of use.
However after keeping the car for an hour, he said the alignment couldn’t be done unless i get a tie rod fixed and gave me a quote of about $ 700.
Now i am not a car person. All i know is that the car was running fine as before, I had not had any incidents and the car was not even used for a month while I was out of the country in Jan. so what could have possibly changed in 3 months? After all, tie rods (or any rod for that matter) do not get bent without any reason on a perfectly running car!
So i went back to this Firestone and asked them to align the tires. He keeps it for 2 hours, then tells me something else (not tie rod) is wrong, hence the alignment cannot be done. I asked him If he was able to do the job the 1^st time, why not now? He didn’t give me a satisfactory answer, instead I now got a quote of almost $ 1000 to fix the issue.
Furious, I took the car to Sears Auto center to get it checked. Indeed the alignment cannot be done, this time i was showed a broken spring.
So the only conclusion is that I got ripped off in Dec when this Firestone center first suggested the alignment package. They knew the alignment couldn’t be done if the car had so many issues, yet swindled me into getting a lifetime package. What a rip-​off!
I know i’ve lost the money (~$ 180) but i hope this helps others who have older cars. Do not get the alignment package before getting the car checked by 2 – 3 mechanics, else they will rob you by neglecting to mention the problems in the car. After you’ve paid, if you show up to take advantage of the «lifetime» package, they’ll give you an atrocious quote to fix stuff needed to get the job done.

Yes, I’m a fan of Firestone. But not just any Firestone, THIS ONE.
My husband & I have tried various other Firestone’s…ones closer & more convenient either to work or home — and each time we ask ourselves, «Why mess with a good thing?»
The staff at this location are friendly and helpful. They are relatively accurate in telling you how long it will take to get to your car for an oil change, repair, whatever… and also how long the actual labor will take. You can also make an appointment, of course. And sometimes they can give you a courtesy ride back to work if it’s nearby or come pick you up when your car is ready — but I don’t think this service is always available so be sure to ask.
And, like any mechanic, yes, they may find an additional problem or two while working on your car — BUT I can say this doesn’t happen every time and they are very good about prioritizing any other issues they find when they explain it to you and let you know what can wait. I love this.
Also, if you frequent Firestone, for goodness sake open a Firestone charge card! Here are the benefits:
–It’s ALWAYS AT LEAST 3 months interest free to pay off your balance and certain services are 6 months interest free! Car repairs can be pricey so this is most appreciated!
–You get a special discount on oil changes when you pay with your Firestone card.
–You receive a 5% discount on all other services if you pay with your Firestone card.
–AND they send excellent coupons on a regular basis

I rarely give out such low reviews, but this place deserves one. I came in to simply get my oil changed. An hour later, they contact me and give a me a list of five things that are supposedly wrong with the car. Nothing appeared to be major. Yet each repair appeared to cost hundreds of dollars for a total of nearly $ 1500. Mostly it appeared this was for labor.
But what really ruined the experience was that when I got my car back, it suddenly squeaked like a boat on a trailer. From a silent ride to sounding like a crappy old car. I can only imagine what they did to my car. Did imcompetently lift the car and damage it? Or was it something more insidious? At any rate, I am considering consulting a mechanic on the matter. But there is one thing for sure, there is no way on earth I will ever again let these guys near the car!

I’m going to keep this one short. I had a really bad exerience here with a flat tire on a BMW. Three days of aggrevation due to a miscommunication amongst employees. Never an apology, they tried to make me the bad guy. After I complained to Firestone Corporate, I got a call from the regional manager who was very nice and apologetic. Because of that I may return to Firestone, just not that location.

I went there to get new tires, I totally agree that i got a good deal on the tires, guy at the store also told me if i got the tires the same day I would get a discount on installation charges. that was the good part. I think in haste to finish the job fast they put more force on the alloy wheels and one of the alloy wheel had a really bad bruise with metal pealed off and rest of the three also had some rough work on them. I think any care service place should not only offer good deals but also get the job done in neat way not damage expensive accessories or other parts. This will probably be last visit here.

I have been bringing my car to Firestone on Roselle in Hoffman Estates for several years. They always do a nice job and keep me informed about the progress. This time, I had a $ 10 off coupon but forgot to give it to them. The next day, I went back with it and they very graciously gave me a $ 10 credit. Together with the discount that I already had from using my Firestone credit card, I think that I paid less than $ 25 for both an oil change and an air filter. Thank you, Firestone!