Palermo Motors

The worst fucking dealer on planet run away if you see anything they have posted all junk. I’m a dealer spoke with alex said car was in good shape needs nothing. Traveled 11hrs… got to his lot he wasn’t there. Then after 3 hrs and 2 taxi rides later. Got to his lot the car wouldn’t start. Had flat tires then wouldn’t stay running without jump box. Over looked that cause I came a long way. Then went to drive the car couldn’t even drive off the lot BAD TRANSMISSION. A maserati with 40k miles. So went to see what else he had. Again long way to leave empty handed. EVERYTHING WAS JUNK. DON’T WASTE TIME.

TL;DR: These guys are no fun to work with and don’t understand customer service.
This is a small used car dealership that was until recently a few blocks away on State Road 7. It’s run by two brothers, Alex and Diego. I bought my current car there. They are stereotypical used car dealers. I was happy with the purchasing process and thought I was getting a great deal. It turned out the car needed tons of work. That’s not their fault. It’s mine. I should have taken it to a mechanic I trusted and had it thoroughly gone over before purchasing it, but I was in a hurry and settled for a quick compression test at a nearby mechanic and brief test drive. Their fine print lets you know that their advertised prices do not include a $ 499 dealer prep charge and about $ 450 for title and tags. When all was said and done, I ended paying $ 4800 for a car that was advertised on
for $ 3990. Since then, I’ve spent over $ 5000 getting it back up to snuff.
My main beef with these folks was in how they behaved in followup interactions. The purchase of the car included a «new» battery. It looked new and the car started, so I took them at their word and assumed I’d gotten what I’d paid for. A mechanic later told me that the missing factory battery fastening system that I was considering replacing wouldn’t fit the battery that had been installed because it was too tall and that the battery was almost dead according to his tests. It took a bunch of phone calls to get Palermo to order a properly fitting battery. When I finally got it installed, it died twice the following day. Of course these guys didn’t answer their phones (they rarely do), so I ended up having to leave the car at my mechanic’s. He ran multiple tests on the battery and said that it was dead. I bought a new one for about $ 170, hoping to get Palermo to cover this cost. They flat out refused, not acting at all apologetic for the extreme inconvenience I’d already suffered. It turns out that they purchase refurbished batteries for $ 25 and put these in the cars as they leave the lot. The other major incident was that through no fault of mine, the title I ended up with had Palermo listed as a lien holder. They mailed me a lien release form, but I informed them that this wasn’t good enough because I was leaving the state and there was no guarantee that other state motor vehicle registrars would accept this form and that I’d paid for a clean title and expected one. It took my threatening of a law suit to get them to finally pay for and get me a proper clean title.
The bottom line is that the buyer should beware. There’s a reason used car dealers have such a terrible reputation ;P