Aloha State Refrigeration & Air Conditioning, Inc

These guys gave me a quote to install AC in my townhouse for $ 26,000!!! TWENTY-​SIX THOUSAND DOLLARS!!! Their quote included $ 6,000 labor, $ 5,000 for drywall, and $ 5,000 for painting. I hope for that price they were planning on installing 24 karat drywall and painting my entire townhouse complex. Needless to say, I did not go with these guys. I ended up paying the Aire Conditioner Shoppe to do it for $ 4,200.

How can anyone Unilocal these guys if you can’t get anybody on the phone!!!

I live in a high rise condo in downtown. The building was constructed in 1971 (which coincidentally is how old my central air-​conditioning system is). A short time ago, my air-​conditioning stopped blowing cold air. Even though the building was pumping the chilled water through the system, my unit wasn’t getting it.
I had trouble finding a reasonable quote to fix the system. I contacted 3 HVAC repair companies I found on Unilocal: only 2 responded, both of which said I had to replace the entire system, no repair possible. Finally, I called Aloha State for another estimate.
After completing the inspection for repair or replacement, I was surprised when Aloha State’s Phillip said «I could repair this, it doesn’t have to be replaced.»
I said «great, how much and when?» He gave me a quote that was less than 12 times the other estimates to replace the entire system, and said he could fix it right now. We’re talking hundreds of $$$ to replace a hydraulic actuator on a 44 year old system… as opposed to several thousand $$$$ to install a new one. Yes please.
He worked on the system for several hours, leaving once only for a short time to buy a part. And even when my own building’s maintenance crew (responsible for the chill water flow) were being less than helpful, and at one point downright rude… Philip was calm, easy-​going, and kept his cool.
Our maintenance men nearly killed the deal, when they prohibited him from finishing a part of the job. This particular service required freezing of the pipes, a responsibility they said they reserved strictly for a different company, the company that originally quoted me the highest estimate! He handled the egos of our mighty maintenance men well and was able to find a workaround to resolve the issue as promised.
In the end, my air-​conditioning was fully functional blowing ice-​cold-​air and Philip and I were both smiling as I gladly paid the invoice.

This company tried to swindle us out of 1100 dollars on a repair that cost 200.
Better Business Bureau was called, an investigation is underway. BEWARE!

I called to have them check my condo A/​C unit which recently had a water leak and needed cleaning and repairs. Unlike any of the other A/​C places I checked with, they told me they would charge $ 100 an hour even to look at it and give an estimate. Could not risk paying that kind of fee and have them give me too high a price or tell me they could not fix paticularly when every other place will do it for free.

Phillip was kind, soft spoken, and came the very next morning to replace my circuit board that was fried by a gekko in my air conditioner. I give him highest marks and will use them from now on.

Felix and Joe did an excellent job cleaning and servicing our Fujitsu units.
Why the two stars? Two stars because the owner, Dennis Kumagai, failed to return our phone calls. Dennis was very customer service-​oriented up until we paid him in full.
Will update this if Dennis returns our phone calls. Until then, we can’t recommend Aloha State Refrigeration & Air Conditioning. Spend your hard earned dollars elsewhere.

Called & left a message, 10 minutes later got a call back, same day immediate appointment available. MARK arrived on time & quickly took care of my split a/​c issue. Showed what he did, very professional & felt confident during the whole visit that he knew what he was doing. Will call again soon to get my other units maintained & cleaned. Thanks.

Very professional! We had to have our entire a/​c replaced and living in Ewa it is hot without a/​c! Sasha and her team came out within 4 days of being called and I was amazed at how quickly they worked and their professionalism. They even laid a protective strip over our floors where they walked/​worked as to not get the floors dirty (no bare feet for these guys). They even came back out right away when we noticed an issue with the cooling several days after installation. I would highly recommend!

Han from Aloha State came out and serviced my a/​c unit quickly and efficiently. He’s a really nice guy and was very helpful with my questions and recommendations for maintaining the system. Reasonable prices and great service. I finally found a great a/​c service company!

Called and the very next morning 7 am two gentleman came to check out my split ac. Discovered it was just a junk remote! Problem solved — great price. The two guys were very professional and polite. From the phone call to the repair — great service!

The split AC unit in our tenant’s unit wasn’t blowing cold anymore. We had a friend of a friend who worked on ACs, come out several times in the past but just seems that they never fixed the problem. So I called these guys after reading Unilocal reviews. Upon first assesment, they said they’d try to do the more «affordable» option first… Example:
Technician: «It could be one of two things. It may just be this filter, so let’s zap that and clean it out and see if it does the trick, but if not, it’s most likely this thermostat part. If it is, a new part is gonna cost $xx.xx and we have to order it.» And if I recall, I know they charge labor by the hour, however they credited us the time they came out for the first assessment and didn’t charge as much for the second visit (when they did have to come and resplace the thermostat). At any rate, I would call them again, as they seemed to have fixed the problem and they were easy to work with. My recap:
–Very quick response time to telephone calls and messages
–Came out pretty quickly
–Professional and efficient work schedule
–Up front about costs and estimates
–Guarantee on labor (I think they told us if something funny happened w/​in 30 days give them a call to come back).
Let’s face it, any and all AC repair is not going to be cheap, but it’s certainly a lot cheaper than replacing a split AC system in a 3 story duplex…

Unilocal Challenge 365 # ³⁶⁄₃₆₅
I am a climate control person… if the temperature is over 70 degrees I get fussy, and sugar melts…
This company has serviced the office building I work at. They have been servicing the building as long as I can remember.
They are the greatest bunch of people to work with. We’ve had several situations where emergency services were required. Their rate stayed was the same; they did not surcharge the «emergency» situation.
Their staffing has been the same people… that tells me the management is good because of the lack of employment turnover.
While i have not needed a/​c work at my residence, I have their number on hand just in case… I would want them to handle the repairs as I know they will do a good job as they have done at my office.

These guys do good work are reasonably priced and fair.
I live in an older condo with split units on their last leg. Replacement would be VERY expensive due to the location of the units and poor design of the original construction. I have had Aloha out a couple of times to fix leaks and keep the units running.
These guys are top notch!