Chrome Hearts

Been coming here for the past few years and have been consistently getting superb service from different sales reps even during visits when I didn’t purchase anything. Not sure why people feel the need to take photos inside the store. Take the goods home and then go on Instagram to broadcast and validate your coolness.

Absolutely the worst chrome hearts store. Salespeople are as rude as their husband cheated on her one hundred times over and she still have to work on that day to pay their bill. Keep it real, u guys are just salespeople, even it’s in chrome hearts, it doesn’t mean u own the whole company, OK?

I will never understand a retail operation that believes good customer service is having your customer stand outside until their policy dictates that you can come in so that you can receive the level of service (read pressure) that you deserve. Just look at the reviews. The approach is a huge turn off!

Rudest ch I have ever visited. Only one guy is nice. Chris. Look for him if u want to shop there or else ur gonna have a hard time dealing with people that don’t care for ur business. I’m from LA if anything I would expect customer service there to be bad but instead it’s the other way around. Hawaii of all places had the worst attitude. I’ve been to I would say almost all the ch stores around the world. And I have never seen this kind of bullshit. I asked for a box for my silvers two days ago and the lady gave them to me and today I went back to purchase more things and this other chick just straight up lied and told me that they didn’t have boxes for a long time and ch don’t make big boxes (which I have gotten from them before when I purchased belts from them). Half the time the sales don’t even know wtf your asking for. I tried to take a photo for someone to show them what their buying and some security came up and yelled «ma’am don’t take photos here the lady already saw u from upstairs don’t do that» ok, fine. But guess what? The sales came to me 2 minutes later and said «yea don’t do that or else your not gonna be able to shop here». W. T. F. GO FVCK UR SELF!!! Thank u very much. Bitchessas

Wow I used to work there. Some of these negative reviews are just the customer not understanding a few things. There is a no picture taking policy. So if the staff seem to overreact to a picture taking attempt, it may be because they have had to say «no pictures «several times to the same customer. 99.9% it’s the Chinese. They try to sneak pics even tho they hav been told several times not to. So if you are Chinese and you get attitude for picture taking thank your fellow country men lol. As far as security not opening the door, there is a policy to where there is one customer to one staff. So if peop, e are on lunch break and only 3 staff are present, three customers or three groups is the limit. That’s so the staff can give their full attention to one group or one customer. So if u walk up, the door is locked, security will ask u politely to wait. JUST WAIT. Save u darn attitude. Believe me, they want ur money.

The fatty girl and another girl are so mean to the customer! They thought I don’t understand English and started talking about us in front of us! They give you the look like“I know you are too poor to purchase these stuffs” Hey! Bill Gates doesn’t show how much he has on his outfit! Ok?! So I said to them, that is mean! And they shouted (shouted!!!) at me, «It is our store policy, if you don’t like it you can leave! «So this is how their manager treat them! Shame on this store! I never have such experiences!

Not coming here again.
Hubs was already in the store w/​2 others in our group when we decided to join them 5 minutes later. Walked up and the door was closed like the store wasn’t open until security poked his head out and said we’re not allowed in because they’re at capacity. I don’t see the hold up as there were only 4 total customers inside of their 2 story storefront. They had 3 salespeople on the floor.
Oook…next time, we’ll stick to the Vegas location.

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The girl work there name Terrie has a serious problem workingg with people. Bad customer service. Bad attitude!

I gave two stars only because the bad attitude from the security. My friend and I feel like he is kind of despite us .When we look around, he will watched us or walking around us. Although, there are two more groups that need his attention. It is not a great experience, and I brought one earring.

I have to start off by saying I am a fan of Chrome Hearts but just not for this location. This is the worst and rudest customer service Chrome Hearts in all United States granted we are in the friendliest state of all. In New York and LA, I would say the selections are not as available, maybe because the demand is higher there, but at least the employees are cool. they fit with the cool biker image. Cool biker image does not mean you can treat people like crap please. I think the local employees are trying to bring some moke to the store. that is not professional at all. When you first enter, no hi or nothing. Just plain staring like you’re either not cool enough or you’re gonna steal their shxt or something i don’t know what their deal is to be honest.
I understand the hype, and I get how the company functions. everything is limited and is made with silver blah blah blah, but that does NOT excuse bad attitude and rude behavior. When you work in retail, you are supposed to make your customers feel comfortable shopping and spending there, but not talking behind their back, raising your voice at them, and giving them side eyes.
YES! Like the reviewer below mentioned, I did see the same incident happened about their employees talking badly about customers. I caught them talking shXt after this certain customer made their purchase. They were saying it’s not even worth their time selling a tee shirt as if the customer did not buy a large enough item. I understand jewelry is what they make the most commission, but is that the right way to treat your customers by being unappreciative and just plain tacky in front of the other customers? Obviously they only care about the customers who are interested in buying their jewelry, which I understand. I just felt very awkward shopping there after, but I don’t think they care at all.
And another worse incident I saw was this so-​called manager person was really cocky, and scolded a customer because he had a cell phone in his hand, and she tapped the mirror with her long fake nails in front of that customer and yelled at him saying THERE IS A MIRROR HERE, NO PHONE ALLOWED IN THE STORE! Omg. like where are we? Concentration camp? A cell phone Nazi? Yo lady. things are not free for grab at the store ok? You need to learn that you do not tap your fingers at anything in front of any customers. That is just low down dirty and rude to treat anyone. What happened to sorry sir, we do not allow cameras at the store? (Or phone? which I am still puzzled. why can’t he hold a phone? What if someone was calling him?) This is supposedly a high-​end store but the service. again, I just felt very awkward being there the whole time. Is this the same Chrome Hearts on the mainland? They are running a Nazi camp here for sure.
It’s not just the messages you are sending to the customer, it’s the ATTITUDE and the RUDE WAY. you are presenting a fool out of yourself. That is no way to run a successful business granted how limited and demanding you are. you as a sales will never be able to better yourself in this industry, and your company will eventually become a fad and it all thanks to you!

Store layout is awesome and so are their products. You kind of feel like you’re walking in Ozzy Osbourne’s house. Expect to pay big money for their stuff.
I just like jewelry or clothes that say «fuck you.»
Plain and simple.