Diagnostic Laboratory Services

I was in this lab because it is in the same building as my doctor. I normally go to the lab on Gulick, where they know what they are doing.
I got sunny, I think. She started off by inserting the needle to the side of where I normally am «poked» saying I had small veins. I have never been told that. It took her about four minutes to draw three vials with one more to go. I was irritated! I kept saying that NEVER had anyone taken so long. She said the blood had stopped flowing and she was going to have to remove that needle to insert at another spot. NEVER have I been poked twice. I am over 70 and I do this three times a year. I told her I am out of here, goodbye. She asked me to sit down and went to call someone else. The next person came in, apologized, inserted the needle in the other arm and within seconds she was done.
I don’t want anyone practicing on me.

The two ladies at the front were super nice I checked in and my doctors didn’t have it ready so I had to wait but the lady at the front made sure they sent the order quick and they are always friendly and efficient

Most of the time, the staff is pleasant, efficient, and professional. I’m there and out in a flash, within 15 – 20 minutes of arrival, especially if arriving right at the office’s opening time, or right after the first hour (to avoid the early-​AM rush). Though I’m a so-​called «hard stick» (veins sometimes difficult to find), I’ve never been poked more than necessary, and the service is competent and quick. Today, though, I arrived around 9:40 am, stomach growling from hunger for the fasting aspect of my lab test, to a mostly empty office (most clients probably thought it was closed, as it had been the day before, due to a holiday). The Asian female staff who took my doctor’s bloodworks order was able to accommodate me immediately, without my having to take a number and wait. Score!
She was super friendly, almost too much, as – halfway through my desk intake (where you give the staff your picture ID and insurance proof, and they photocopy them) — she looked at her watch, and said loudly, so her co-​workers at the desk and I both heard, «Wow, it’s 10 am already!», then did a little, seated, happy dance in celebration of how quickly the time was passing (earlier, when I’d called to see if this office was open on a Saturday ⁷⁄₄ because it might be a holiday, I was told they closed at noon on that day). She didn’t excuse herself to me, or say why the impromptu outburst, but just returned my card and beckoned me to the blood-​drawing rooms. Her body language was super casual and dance-​y. That’s not normally something I mind – I far prefer to be served by happy employees, at positive and cheery workplaces, than the opposite. But when we went into the room, and she started the process of getting my arm prepared for the blood drawing, her legs went way slack under her chair, so that she was slumping in it and thrusting them at me. I thought, «O-​kay, we’re really on break today, starting the vacation early.» Still, I wasn’t too irritated. However, I looked at the sign posted in each sample-​drawing room that reminds patients that the lab techs should ask you for your full name and birthdate, then make sure your name is properly on the label of the sample’s tube. For the first time in many decades of going to DLS, this particular lab tech didn’t ask my birthdate, but instead, just asked to confirm my last and middle names. When I was leaving, she stopped me partway in the hall, and had remembered to show me to the sample tubes to confirm my name’s correctness (usually this is done right before you’re dismissed, not after).
At this point, I’m like, «Whoa.» That’s one too many things. Dude, I know you’re pau in, like, two hours, and maybe yesterday, everyone got the day off, but while at work, you need to, you know, actually do the job properly. It’s okay for, say, store clerks or restaurant hostesses to be somewhat sloppy and off-​the-​cuff, but really, for technicians in medical offices, this does not produce confidence of care.
This was probably the exception to the rule: just one day (a semi-​holiday) and just one lab tech in years of competent service. For the majority of blood-​drawings I’ve experienced here, which’ve been just fine, I’m giving 3 stars.
AND: Right downstairs on the 3^rd floor, mall (not street) level, of the building, is AJA’s kitchen/​kiosk, where you can get a quick bento or breakfast or musubi, after your test.

I never ever write reviews, but this is outages! My doctor had told me that he had faxed in my papers and all I needed to do was waltz in. I arrived and the employees were just sitting around. So I walked up to the front desk and told them that my doc had faxed them my paper. They then said they didn’t get anything. Then asked me a bunch of questions and made me feel like an idiot. So then I had to go to work in kailua. My doc then called so I told him they didn’t get the fax. He said he faxed it and he had the confirmation papers in his hands saying they did get it. So he had to call them and stuff. Then I had to take work offv and head back down to town, to get it done. When I walked back in there they looked at me with stink eye look.. so over all the Filipino girls shouldn’t be there. But the guy was really helpful and nice.

It is the most convenient location when you are in the area. I like the fact that is located in the same building as my doctor’s office and the mall is just right next to it! That gives this place ample parking and great locating to grab some grub if I ever need to fast prior to getting blood work.
Whenever I do come, it is always busy but the wait is not too long. The longest I waited was about 10 – 15 minutes. The process is fast and the staff seems efficient.

getting bloodwork done is not the funnest of activities but this DLS made it as «painless» as possible!
first of all, it is conveniently located next to the ala moana shopping center (read: free parking). get poked, then reward yourself with some shopping or food! :) secondly, the workers were really nice and compassionate during my 3-​hour (4-​draw) gestational diabetes test. i felt like they were genuinely excited about my pregnancy, even though we had just met! a bonus is that i overheard one of the ladies speaking korean, and another speaking chinese; i’m sure this is extremely helpful for non-​english speaking patients.
tips for an efficient visit: once you enter, go straight to the reception desk, take a number and have a seat (they also have a water cooler in case you need some fluids). get your paperwork (always have a copy in case they didn’t receive the fax from your doctor) and insurance card ready. from what i observed, most people were in and out within 10 minutes (lucky them)!
bottom line: i hope i don’t have to get more blood sucked from me, but at least i know a «lab-​ulous» place to go now! (disclaimer: bloodwork = lightheadedness = corny statements)

I have my Dentist as the same building at this location. It’s a pretty convenient location to go to since the building is connected to Ala Moana Shopping Center. I went down here one time for an employment drug test. Not sure if I should state the actual process since it maybe somewhat graphic for fellow Unilocal readers and reviewers to read but I guess in overall it was just your typical average process. If you do take a pre-​employment druge test of any kind just be sure to drink some liquids and hold it before you have to go so that it isn’t hard to go when you have to go when the time comes. The staff and customer service is Ok. At some other Diagnostic Laboratory Services places, the staff age demographic ranges from really young people to older people. The wait usually isn’t that long unless there is a lot of people waiting. It’s pretty fast once you get it done.
Unilocal 365 Challenge #360/​365

My son had to go to a DLS to get a blood test. Since we were at Ala Moana I decided to walk over to this location. When we arrived we were the second in line. My son was a little scared so i had to get him a jamba juice first. When we were waiting he started asking questions and was getting scared. The staff called his name and we went to the cubicle for blood draw. The staff said to hold him in case he moves. My son was strong and didn’t cry or try to move. The staff was so impressed that he didn’t cry or move that she gave him 5 stickers which made him very happy.
Its nice that the staff really care about young children.

Staff not friendly like their Kapolei office. The reason I came back cause my doc kept bugging me to get my bloodwork done. Tried to make conversation with them. They just walk away after they take blood and then don’t acknowledge you when you leave.