Laule’a Spa

Got a 90 min massage and it was amazing! Everyone there was so friendly and kind. Definitely worth the money!

My husband and myself got the 30 minutes massage with Noni oil and we both felt great. This was my first massage and the therapist did a really great job in easing my back, he asked if I work at a desk office type job and I said yes. He said I had alot of «knots» in my back due to muscle tension and need massage at least 2x week until it is gone. My husband is going for his second round today. The people are friendly and accommodating. The prices are about the same as other hotels in this area. It is a little pricey but worth it.
TIP:if you are a guest at the Pacific Beach Hotel, they will give you 20% off services of you spend $ 100 and more per person.

I would rate 0 stars if possible.
My brother’s girlfriend and I went to this spa on the 21^st of December to get our massages done. They said the original price was 125 for 60 minutes but prices were 20% off for hotel guests. So we paid 96 at the counter because that’s what they said the total was. However, during the massage, we upgraded to an «aroma oil» for an additional 10 dollars, which they must have forgotten to include at checkout. 4 days later (today), long after we’ve checked out of the hotel and left Honolulu, the masseuse calls my mom’s phone to demand an additional 39 dollars for the oil and for «service and tax charges» EACH. So a total of 78 dollars total. She also requested that I give my credit card number to her OVER THE PHONE so she could charge me for the additional fees. I refused to be held accountable for the extra charges especially because we checked out from the hotel long ago and have even LEFT THE ISLAND. I don’t know what is going on at this spa or at the hotel but needless to say it was highly unprofessional and I seriously recommend not going to this spa EVER. Such a rip-​off.

Stayed for a staycation at pac beach. booked a couples massage. the receptionist apparently has zero personality. took us back and rudely told us to remove clothes and lay face down. she asked if we needed the restroom. my husband did. so shes like ok. well you have 15 minutes. um ok. while we waited for therapists. we were sweating in the stuffy room. when they came in. i asked them to please adjust or turn on the air as it was hot in there. nope they ignored request and then asked what part of our body needed attention. i said my feet were really aching so if she could work on them a bit. well she hardley touched them at all. seriously…not at all. they had no rythym to their massage. it was all over the map. she kept lifting up my sheet. i guess to catch a peek. it was wierd. they pressed on our spines, and bone. two days later my bones still are bruised. i get massages all the time, so i know what to expect. it was not a good experience at all. Came out and they added the tip which i do not like because i wouldnt have given them that at all. feel ripped off. also they had two small dixie cups of tap water on the counter. not even a glass of cold water.blech.and again no thank you from the receptionist. she was actually annoyed that i had them charge it to my room. will never go back. and never recommend… back to the best laka spa.

Miwa is the best! I felt so much better after my massage! Ask for her and you’ll be very satisfied afterwards!

we had a vacation in Honolulu. My wife and her best friend paid for a facial massage. What is very disappointing is that they were informed when they paid their bills, that Laule’a Spa facial and massage does not include removing black heads and white heads. They never have had a facial that does not include removing black heads and white heads. My wife is too nice not to write a Unilocal review. Let me do it then.
This place is a rip-​off.

I would put no stars if I could. Its a shame they even call themselves a spa. My husband booked my appointment as a surprised for our anniversary based off the pictures he had seen on their site. Well they must’ve taken pictures at another spa because of was dirty, no relaxing, and no spa amenities offer. I got a Mani and pedi which were not good at all, basically just a foot soak and nails painted. I felt bad complaining because the girl is 6 months pregnant so I just went with it. While getting my pedicure she saw me fooling around with the remote for the chair. She informed me it was stuck and broken so I just turned it off. The night I had the imprint of my sweater for in my back but still felt bad to complain until two days later when my bruise was getting worse. I called and informed them and asked for a refund. They denied me a refund, said it wasn’t there chair and were plain rude. I would never go there again and would never recommend it. I am currently filing a complaint with the hotel.

I chose this spa since it was connected to the Pacific Beach Hotel in which I would be staying. As a guest of the hotel I also received a discount. I assume they cater mostly to Japanese tourist, when I called to book the appointment they answered in Japanese and upon arrival at the spa the staff was all Japanese. I booked the Plum Package (includes facial, massage, sauna, jacuzzi and shower). I started out in the locker room where I changed into my robe and disposable underwear they provide. Next, the sauna, which I found pretty uncomfortable going from nice chilly a/​c to immediate heat. Next step was the jacuzzi, which wasn’t really a jacuzzi just a jet tub that didn’t jet. Next step was the shower. Then the last stop was the treatment room where I received my 45-​minute original facial and 45-​minute massage. Good thing the facial and massage made up for the disappointing first 3 so-​called treatments. I also think that they should reaarange the order of the services and allow the shower to be last to give us the option of washing off the oil used in the massage. It was also upsetting that they didn’t accept American Express so luckily I had $ 337 cash on me to cover my tab. Would I return, no. Would I recommend, no.

Laule’a Spa is located in the Pacific Beach Hotel, mauka (mountain) tower, 4^th floor. Validated parking at the hotel. This was my first time to this place and enjoyed the peaceful setting. I haven’t gotten a massage in awhile so this was a treat for me, if I ever staycation in Waikiki this would be on my list. I got the 1 hr massage which was really appreciated by my body. Thank you very much massage therapist, you are so nice. Oh, btw if you are kamaaina, they do offer a discount.