Newton C R Co, Ltd

This sad company does not deserve one single star. My husband purchased a wheelchair thru our insurance and supplemental Medicare in July 2013. Aug 1^st Medicare was made primary Aetna secondary. Medicare stopped paying an I was never notified of this until his death in March. Now they want the chair back and it has been given to an elderly woman at church. I tried to tell Bella what I had been told by Candice when we received the chair. Her reply, «Don’t listen to Candice she doesn’t know anything, I am in charge of this issue». My advice STAY AWAY FROM
C R NEWTON far away!!!

First let me say that I would’ve preferred to give ZERO stars! I called to inquire about being able to apply my mother-in-law’s prescription for a walker to a rollater (one of the walkers with wheels and hand brakes). Someone over the phone told me I could, then pay the difference. I called a few days later to make sure they had one for us to look at in house, and this employee then told me that you can’t do that and we would have to pay full price! I was so annoyed. I asked why staff wasn’t properly trained to know all facets of the industry. It is a medical supply store, after all. I said oh well, went down anyway and looked at the floor model they had and realized we needed one for a slightly larger person, so we had to order one after all. That was over 3weeks ago. I called three days ago and someone told me that it was there, per our order but needed to be «checked in» for inventory. They have never called. This was a special order $ 360+ item that they never called the customer that ordered it. Can you believe it?!? With all the people they have sitting behind the counter talking story and no one could pick up the phone. I have come to the conclusion that C. R. Newton is not really interested in making money. Went to Hawaiian Islands Medical instead. They had one in stock for the same price and then gave us 20% off it. On top of it, they 3 different staff members helped us out with a positive attitude. We are going there for all our needs from now on.

Why is there no option for zero stars? Unfortunately we did not get Crystal, whoever she is. You know what I love to do on a Saturday morning is to sit around in a cloud of ammonia vapor, my nose hairs curling, and wait for an hour for my order to be filled. A simple off the shelf brace that was sitting there on the shelf, taunting me, the whole time. As in MU HU HA HA I will sit here on this shelf while you wait for three incompetents to do god knows what they were doing behind the counter. If only I had had the nerve to throw my money on the floor and walk out of there.

I agree with Marc K. to some extent, but there ARE good people working there. I have rented a wheelchair for the past five months and Crystal, in the rental department is a real pro. She cares about the customer and she is always so helpful whenever I call with questions. The people in the «front» are a bit rude and some are even inept in their knowledge of items they sell. I’ve had my problems with C R Newton, like getting the wrong item even though the prescription from the Dr. was simple; then when I told them I got the wrong item, I had a hard time taking back the unused item (that cost about 13 times the amount of the item needed). The guy they have delivering items (like the wheelchair) is friendly and is a joy to talk with. So, as in many other places, it all depends who you have to deal with. Crystal is a real gem!

AVOID THIS PLACE! THEY TREAT THEIR CUSTOMERS LIKE SWINE — I went there, without greeting the jerk says «sign in here!» and then «did you have an appointment?» An appointment? This is a medical supply store and they give their customers chairs which were meant for a picnic table it seemed with little pillows for their backs. Come on! Spend a few dollars, it won’t kill you, really it won’t! Treat your patients/​customers with respect! I will never ever go back there!