Speedi Shuttle

Will this company have bad management. And the shuttle takes to long. My friend said she was waiting for 21\2 hours for one shuttle. This company need more workers. But my friend said this girl name Kathleen was very rude. She was talking on her phone. My friend ask her how long more going to take. Kathleen said I don’t fucking know. By friend want to punch her. But the shuttle came. This company is a joke. Don’t take it all.

A BIG thank you to Randy who brought my lost luggage right to my house after it was put on the wrong flight. It was a good ending to a bad travel experience (most of which couldn’t be avoided!).

I took the Speedi Shuttle to my hotel because it said the $ 30 round trip bus would take me directly to my hotel. Not sure how correct that is… The offer came up when I bought my airplane tix on the Hawaiian Airlines website. I thought it would be a bus of all people staying at the Hilton, but it happened that I was the first hotel. On the way to the airport they picked me up and stopped at 2 other hotels. And even though this was «arranged» by DHV, the actual bus is a Speedi Bus. When I landed tho, a person with a sign/​my name was waiting for me, which was AWESOME. $ 30 is a good price.

We booked the Speedi Shuttle for a trip to the airport from Salt Lake which is a route many cabs don, t want because of the short distance. I did not check the Unilocal reviews but my husband said his friend used the shuttle and was very satisfied. If I had checked the reviews, I probably would have gone the Über route. But our experience was deserving of more than five stars. Hubby called and made the arrangements and he said the girl was very polite. I was a little nervous because last month I traveled to Korea with some friends and one was late because her cab never showed up. Our pickup time was 5:30 AM. At 5:25 hubby and I are standing in our driveway in the dark and a beautiful, black Mercedes SUV pulled up. Out came a very professional, friendly driver. Chuck.
He loaded our bags, and off we went with friendly conversation. Upon our arrival at the airport, he unloaded our bags and told us to help ourselves to the bottles of water in the door. Would I recommend the Speedi Shuttle service? ABSOLUTELY!!!
cost from Salt Lake to the airport: $ 15 regular but because we are kamaaina, we got a discount. cost was $ 13 and small change for two of us. How can you beat that?

Is Zero stars an option? After getting a glorious view of each terminal outside the airport (since no one working knows what they’re doing or where to send you) we finally made it on a shuttle. The workers had no record of my online reservation that I pulled up on my phone. According to them I needed to go back to the stand I was previously at! Anyways, I’ll pay extra and über or private car! This company is a joke! Mahalo

«I told you I was going to test your patience» — quote from our Speedy Shuttle greeter, Ivan. We had a shuttle reserved for 1:20 at the Honolulu airport. Our shuttle arrived at 2:30. We were waiting with a group of 15 other people who had arrived on the same flight. Our shuttle was the first to arrive. So those other groups could STILL be waiting! We chose this company on the recommendation of the Hilton staff. After reviewing the company online, we should have known better. TERRIBLE reviews everywhere. BEWARE!

If I could give this company zero stars, I would. The customer service is awful and the shuttle service is far from speedi. The worst part is that this is the company Disney resort in Aulani contracts with. Huge mistake. For first impression, Disney — you don’t want these guys greeting your guests. I had to call Lyft. Thank God for Lyft! Avoid this company at all costs!!! Mark is the porter who had the poor attitude. He needs to be retrained in customer service. Sorry– had to name drop.

Great service from Joseph. He helped me with my bag (70lbs) with no complaints. He was willing to answer all my questions about the area during the drive and even told us about a local festival that was going on. I will definitely call them for the ride back for the airport. Enjoy!

I’m surprised at the negative reviews, as I have had nothing but excellent service. Maybe it’s different between the islands? I regularly use SpeediShuttle between Kona Airport and Waikoloa Village (mauka). First, I’m happy that they serve the village at all — many shuttle companies only go to resort areas. Second, their rates are good, and they have a decent kama’aina discount (10%, but only available over the phone). Third, although it is a shared van, I’m usually alone in the vehicle, and even when I’m not, there’s not a lot of stops (but I tend to go very early or very late, so maybe I’m missing rush hour). Finally, the service has always been friendly and professional. Yesterday, my flight was an hour late, and I was worried that the van wouldn’t be there or that I would have a long wait. Quite the opposite: there was someone waiting for me (with a sign with my name on it) at baggage claim, and I was in the van and away as soon as my bags appeared.
I haven’t tried SpeediShuttle from other airports — YMMV.

Had a pre-​paid reservation for a private shuttle for 5 at 12:30. When approaching the desk we were told to go «over there» and someone would meet us. After dragging 3 tired kids all over the baggage claim area without finding anyone we returned to the desk. No one made eye contact and when I finally got to talk to the rep and ask what happened she told me she does not deal with private reservations. No apology offered at all and was questioning which website we had made our reservation on. After showing her our reservation confirmation from their website she finally called someone. 50 minutes later we were in a shuttle. The only reason they get any star at all is because of the driver who was great! He should work the desk! Very disappointing aloha from the rep. We are canceling our return res and grabbing a cab.

They were obviously were being ironic with their name, since they are anything but speedy. They say they leave every 10 – 15 minutes but that is a blatant lie. We waited 30 while empty shuttles kept going by. I’ve taken them before and it’s usually slow but never as frustrating as this. If I had taken the bus I would have been home way faster.
I’ll give them an extra star for the driver since he was nice. But overall the service this company provides is not acceptable.

speedishuttle sucks they have alot of nerve calling themselves speedi shuttle we are still in the airport parking!

Arrived at Honolulu airport at 1pm… Counter clerk said it would take about 20min… 2:30 rolls around and we are finally in a van. Waiting in the van for 5 minutes and then they ask us all to get out as they made a mistake.
We get back in minus a couple passengers. No complaints about the driver. He wasnt especially friendly, but I dont care about that. I prefer efficiency.
Leaving today and call Speedi to ask if we can be picked up earlier. After being transferred to FOUR people, each without warning that I was being transferred, it finally came out that there is a parade today and they can pick me up. later? … No. Earlier. The clerk also says someone shouldve called to tell me about this yesterday. Thanks for the phone call.
Cancelled it completely and took a cab. Never again.

paid for this service and regretted it. The driver should have never been in the service industry in the first place. He accused me of spilling a drink in the back seat when I was sitting three rows up then made me get out of the van and go sit next to the spill he was convinced I made. If I were not in a time crunch I would have just gotten out and taken a cab. Weirdest experience on a shuttle ever…

I don’t even think this place deserve a one star. I did not use the service with them, thank God. But I did experience a bad driver driving on the road. I was coming out of Century Center, this moron driver was turning into Century Center to drop of someone, the best part is he refused to get the ticket, drive inside the building and drop off his customer like normal people would do. He just park in front of the gate, dropped someone off and obviously block me from seeing of any cars are coming as I’m trying to turn right out off the building. I told him, he couldn’t park here and just drop someone off… Obviously there’s a sign but nope, he gave me a mean look and walked away. Not even an apology came out off his mouth. Then after he dropped off that customer, he back up his huge red van without even looking there are cars coming behind him. Bottom line, he thinks that everyone has to stop for him Cuz when he was turning left from Kalakaua ave into Century Center, he didn’t care if cars are coming which he almost got into a car accident with a black SUV Mercedes Benz.
I tried calling the number posted on Unilocal,got transferred twice, waiting more than 15 minutes on the phone and still no one «dare» to pick up the phone to write down the complaint.
I feel bad for all the tourist that have to use their service because obviously it sucks and it need to be shut down.

honestly i work there and i can easily say plz choose a different shuttle company or something dont use them because the management sucks they dont give a damn about their employees they act like they care about u and ur trip but they dont some are nice but the rest its all an act so plz from a worker for this crappy shuttle company plz go catch a cab or find a ride but dont ride them plz the shuttles takes 45 to n hour just to come back to pick up the others im sorry but its the painful truth

They do not have the best reviews, but I personally was satisfied with their service. We booked them in advance to take us from the airport to our hotel, and then back again when it was time to leave.
At the airport, they had a greeter meet us at luggage claim and escort us to the waiting area. We did not technically leave on time, but they do put a disclaimer on their site asking for a 15 minute comfort zone. We ended up leaving about 25 minutes after our scheduled departure time, which wasn’t too terrible. When it came time to head back to the airport, our driver was only 4 minutes «late», and technically in the stated comfort zone.
Our drivers (as well as greeter, and other employees we came across) for both trips were professional and personable. Some of the other passengers were upset at the «tardiness», but in my opinion, their expectations were too high. I am a stickler for punctuality myself; however, I booked the trip knowing that it was a shared ride, with the expectation that our individual schedules would take a back seat to the entire group schedule as a whole. Maybe it was the fact that I was in Hawaii, and in vacation mode, but I had no real issues with their service.
Overall, I was pleased with their service and would definitely use them again. The vehicles (Mercedes 12 passenger vans) are very comfortable and clean. If you are going to use their shared service, I would suggest leaving an extra hour of breathing room just in case. If you are going to dish out the extra cash (about twice the cost) for a private service, I would say they are a safe bet to be punctual.

Very pleasant lady answering phone. Surprised by these reviews, but Unilocalers find it easier to criticize rather than praise. I’ll update my review after my ride.

Idiot answers the phone and makes my reservation for the wrong day. Never again will I use the horrible service. They have no idea what they are doing as a service business

Extremely rude front counter personnel. I even overheard one of them saying «damn» after the customer walked away! They need to attend classes on how to be courteous to all, to locals and tourists. It was a shame as a local to witness the behaviors of two of them.
Drivers on both the pick up from home and from the airport were so very friendly.