Brake Check

I really like this place. They are very nice and and show you what’s wrong with your vehicle before they do any work!

Lovely Service! Extremely professional and courteous staff. As well as extremely fair pricing! Replaced all four break pads and rotators for about $ 200! #Estatic

Can you give a zero star? Cause I would.
Worse service ever.
My friend dropped his car off to check his alignment, brakes, rotors etc at 3 pm. About 5:45 pm he never got a call so I told him to call and check since they close at 6 pm. He asked Nikko (answered the phone) about his car and she said she’d check and call him back. About 10 min later, she calls and says it’s done and he can pick it up.
We get there and his front plate (with the dealership info) is missing? He asks about that and they say they don’t recall if it was there when brought it in. Wrong.
He is inside for a bit and tells me they didn’t do the work. So they are going to do it now. Say what? The car has been here for 3 hours and the woman said it was ready.
They didn’t even do the alignment check. All
they did was a test drive.
The next 2 hours or so, was hell. The manager Herbert was so rude. I get he is upset but it should be directed at Nikko not us. He is aggressive and immature. He makes these muttering comments while they work, rolling his eyes and taking these breaths as if to calm himself down.
After this hostility for 2 or more hours, he finds a magic pill the last 10 min and apologizes and tries to make nice. I give him 1 point for that.
I just want to know what happen in his life that he would treat other humans with so much disrespect and anger.
Even tho this is the closest one to me, I would never take my car there! So disappointed.
**nikko did call my friend the next day to apologize

What a big disappointment!!!
I was given an appointment at 9:30am and still waiting after ⁵¹⁄₂ hours for my brakes to be changed, tire rotation and alignment.
I noticed that the tires had not been rotated and asked about it. The manager said they had but when I asked the technician, he said they had not been.
Not a great place and not dependable!

I am a stickler for customer service and the staff at this location is was hands down AWESOME! I drive a MINI Cooper S and refuse to pay dealership prices to have my brakes replaced or oil changed.
Before going in, I spoke with Angel (manager) via phone who was polite, gave me a price range for estimated costs, and assured me that I’d be well (and quickly) taken care of.
Nico greeted me at MY door as I pulled up, kindly inquired what services I was coming in for, applied appropriate discounts ($ 10 off first oil change @ that location, 20% off services for making appt online – which she told me to do right away so I could take advantage of said discount), and began working on my brakes and oil change. Herbert was incredibly kind and knowledgeable – as he showed me where and what was wrong with my brakes, why my tires were wearing the way they were, answered all my questions, and provided more explanation when needed.
Now let me just say, sometimes it’s easy to feel pushed around and taken advantage of as a young woman receiving any services that are automobile related – HOWEVER this was not the case at this Brake Check. I do know a little about cars (especially my car) and know that even routine ‘repairs’ can be costly for a MINI, but even if I was less knowledgeable I would’ve found it hard to feel like this crew was taking advantage of me.
I had my front brake pads, rotors, and sensor replaced, full synthetic oil change, and an alignment done (purchased lifetime alignment). ANGEL, NICO and HEBERT, TOOK CARE OF ME and MY BABY (MINI Cooper). I will also say that while it may seem like I have dough to just throw around, I assure you, this is not the case. I am a young grad student, with two jobs, little money and practically no sleep– this crew kept my (nearly empty) wallet in mind the entire time.
I will definitely be back!

Friendly but service can be very slow. They don’t warn you how long it might take!

Herbert and the crew did a great job. My car was ready when they said it would be and it runs great.

Heard a squeal in my 2006 Aviator’s brakes and thought it might be the pads. Herbert at Brake Check examined them and told me what it needed. We checked out the rest and decided on taking care of a few other things. It worked out well and I feel that my car was serviced like it should have been. Herbert worked out the best price for me with a few discounts and I felt like the work was well worth it. I took it back the next day because after the work was done he and I both thought that the brakes were a little soft. He took care of the problem in less than an hour. With the service being so good on the brakes, I decided to go ahead and get the oil change I also needed. I normally am uncertain aobut using franchise places like Brake Check but I must admit they get the job done. They were also located right near my house with easy acces right off the freeway. I will use them again. Maybe soon, if I get a good price on my struts and shocks. I’m taking care of my car so that it will take care of me. It rides like a charm.

***DONT GO HERE****
I came in for an oil change, to check to see why my car was making a grinding sound, and why there was a squeaking under the hood. I was told that I needed new brake pads and my rotors refaced for all 4 tires. Assuming he was thinking that would help the grinding sound coming from my car, I asked about the price. I asked for the lower price option. I hung up and asked for a second opinion, by the time I called back the price had been quoted considerably lower. I went in anyway because I still thought he was working on fixing the grinding sound.
After waiting for a call, I called 45 mins before close to find that it «just got finished». I came to pick it up, only to be informed that he hadn’t been trying to fix the grinding sound, and that I should pick up some product from the store that would probably help. He told me, to fix the squeaking sound under my hood, that he’d have to randomly start replacing things underneath my hood until he got to the right thing. I thanked him for his service and paid. I got into my car and drove off. Upon approaching the U turn less than a mile from the establishment, I applied the brakes to find my steering wheel shaking violently. I called the shop and was told that «it should be fine, I drove it myself» and to come back where it took approximently 15 mins for him to come in and ask for my keys (no greeting or apology). He came in about 10 mins later saying they will be resurfacing my front two rotors AGAIN. The manager said «I wasn’t watching him while he was doing it» implying that his employees aren’t properly trained to provide this service.
I had checked «maybe» for the survey on the pin pad, but I will certainly never tell a friend to come here, nor will I return to this business myself.
I’m sitting next to a lady that had to also come back because a screw fell out of her car while she was on the highway! She said she risked her safety to retrieve the screw off the road! And another man in the waiting room is back as well for something this establishment broke on their car. These consumers said that they have been using this business for years and are completely shocked with the service.
***after my wait, the tech (not the manager) came to give my keys back saying «it should be good this time».
I had to ask the manager for the manager to come back in and explain to me what was going on. After asking repeatly for compensation for the hour and 15 mins extra I had to wait to fix their mistake he finally offered a free oil change, though, I really don’t feel comfortable trusting this company with my car again.

I have been going to this location for many years and never had a poblem.
I think the techinicians are top notch and experienced. I like that they specialize in brakes. I had my rear brakes changed and they visually showed me how the rotors where within guidlines so just a resurface was needed. Car is 2004 and could easily have talked me into replacement. I also like the fact that technical students get to learn and train under the experts that have been there 7 – 9 years.
I would recomend this place!

I recently went to brake check to have some squeaky brakes replaced and ended up having a very positive experience!
I was worried they would try to up sell me and pressure me into spending a lot of unnecessary money, like other auto shops and dealerships. So, I was upfront with the employee and said I wanted the most affordable option they had because I am selling my car with in the year.
I can’t remember the name of the man who assisted me but I do remember how attentive and understanding he was. He gave me an excellent price and didn’t make me feel like I was being cheap haha.
I managed to drive out paying less than $ 150 and more importantly… with a safer vehicle!
The entire process itself took about 1.5 — 2 hours and I got there around noon on a Sunday so I recommend getting their early! It remained busy though out my wait.
Thanks brake check!

I had been to Brake Check a couple of times for two different cars in order to have my brakes inspected. Both times they inspected the system, provided feedback, and, answered the question (s) asked. One of the cars developed a horrible shake when braking off high speeds. They were able to fix everything Saturday morning and were kind enough to provide the on-​line scheduling discount even though the computer wasn’t accepting appts for weekends. They were prompt upon my arrival, explained what they wanted to do and gave me the price… which seemed fair. I’m completely satisfied with the work as the shaking is gone along with some minor feedback in the pedal. I recommend Brake Check as I find them to be honest and work to satisfy their customers.

First, I must say, that I initially read some decent Unilocal reviews of this place and over the course of the last few years, the ratings and reviews tended to grow worse. Now I know why.
I took my girlfriends car into Brake Check back in August 2012 to get her rotors resurfaced due to shaking In the steering wheel on her 2007 Chevy Cobalt. After hearing the diagnosis, the service manager explained that we needed to get the rotors resurfaced, drums replaced, and shoes/​pads replaced. After taking a look myself, I agreed and went ahead with the recommendations, which was a total of $ 365.00. The service took about 2 – 3 hours and we were on our way. Thought all was said and done.
One month later the rotors were warped again (steering wheel began to shake). I spent another Saturday morning pleading my case to the service manager and he agreed to resurface the rotors again on their dime. I waited another 2 – 3 hours and left thinking this time the problem was resolved. Less than 15,000 miles later, the problem returned again. I took the car in and a different service manager explained that the rotors needed to be replaced because they were resurfaced under manufacturer’s minimum requirements. Outraged, I explained the previous experiences there and noted that this was my a result of something I did and that Brake Check needed to fix the issue. This manager went on to tell me things like «the manager who did the service does not work here anymore» and «I don’t know what he told you», using them as excuses for me to pay. I was absolutely fed up with getting the brakes fixed, so I paid an additional $ 375.00 for new rotors and a caliper maintenance, which was supposed to be routine check to prevent future warping of the rotors. I figured I would pay the amount then handle the situation with the corporate office.
After wasting yet another Saturday at the shop, I contacted Brake Check Corporate and spent a few days escalating the case to a regional manager named Angel. He was very reluctant to resolve the situation, and continued to insist it was not Brake Check’s fault for not initially checking the calipers upon fixing the rotors. He insisted it was not my fault and also not theirs, but refused to refund me the additional $ 375.00 that was a result not caused by me. After about 30 minutes of arguing over the phone, he only agreed to refund me $ 125.00 and I explained to him that I would never bring my business back to Brake Check again. We concluded the argument with him saying he will refund me the $ 125.00 and we will go our separate ways. I debated disputing this with my credit card company but at this point I don’t think it’s worth any more of my time. I will not be returning to Brake Check again, anywhere, and I hope this review makes others aware that you will receive horrible service at the shop and corporate levels.

Was disappointed after reading the Unilocal reviews of this place. I was told I would be there for 20 – 30 minutes for an oil change and ended up spending nearly an hour and a half there. They offered me a «free vehicle health check»…little did I know this would lead to hundreds of dollars worth of recommendations that they tried to push on me with a lot of pressure.
I felt taken advantage of and like I couldn’t trust their recommendations because of how intent they seemed on getting more money out of me. Now I’m looking to other shops to perform the services they recommended.

Great experience with Keith and his crew. I made an appt online for my teen’s car. Showed up early but they already had the bay open & waiting & welcomed me personally with my name when we walked in (even my Audi dealer doesn’t do that!). During the lift & insp, they took me to the car for a visual explanation and options. No high pressure. Completed all within the hour (& regarding earlier post, the TV was working fine!.. But is a small waiting room)

Please do not go here. I went here because of good reviews and have gone back 4 – 5 times times on Saturday to try and get my brakes fixed.
My brakes in the back were getting worn down my mechanic told me when he did my timing belt. My brakes were not squeeking and I had the extra cash.
So I go in and try to go ahead and be proactive.
I leave there place having the back break pads done. Then my breaks start squeeking.
I bring my car back and they recommend to get the rotors resurfaced.
I do that then leave and my brakes continue to squeek.
So another Saturday I come back and they say it is my front brakes. So i bring my car back another saturday wait another 4 hours and then leave. Before I leave I ask them if they drove my car around to see if it not squeeking.
They say it isn’t and then I drive out and they are still squeeking WTF.
So I am going to call corporate and see if I can get some kind of reimbursement for my time and bring my car again sometime this week do a different location.
I would not recommend this brake check, believe they do not know what they are doing, and they are using cheap parts.
If i cant get all of this fixed i am going to just let my mechanic do my brakes. Unfortunately I have already paid 200 – 250 $ for a subpar job not to mention hours of time waiting for my car on my day off.
Please do not judge the good reviews here take the time to read about brake check and cheap brake pads being installed. They recommend all sorts of packages and it just a big pain the A. Do yourself a favor go to a mechanic you have had work done in the past and get them to do your brakeS!

This location did a horrible job on my brakes. I think I have had to take my car back for a total of 3 or 4 times already? Everytime it comes out with squeeky brakes. I almost just want a refund so I can just take my car to the dealership to get it done correctly. It is really inconvenient having to drop off the car for the day and to have my brakes not work properly. I would NOT recommend going here. Staff is great though.

I visited this location solely based on their reviews. I was weary coming in from a horrible experience from a different Brake Check location on HWY 290 or I-​10, but I trusted my fellow Unilocalers. I came into the store knowing that I only needed to get my brake rotors resurfaced. The manager named Jason called me later and said that my front two rotors were fine to get resurfaced, and the back two needed to be replaced. Oh yea, I totally forgot that I bought two new rotors in the front separately a few years ago from my personal mechanic. When I came back to the store, Jason showed me the conditions on all the rotors.
Anyway, the prices ended up being reasonable with: $ 50 for the front two rotors to be resurfaced, and my back two rotors being replaced for $ 100 each = $ 250 total before taxes. They made sure to test drive my car for safety reasons. They said my car was running like new, and they were right. Thank goodness!
P. S. Since this is a chain store, management & employees tend to fluctuate. So, consider the more recent reviews, just in case.

These guys were awesome. Going to change out brakes is always a hassle. Previous experience has shown me that you should always go in there expecting to pay more than what you budget for, and expect it to take longer than it should. Usually they dont explain much, because youre just the dumb customer.
Well, this Brake Check was completely 180 from what I have previously experienced. They were polite, helpful, and didnt try to sell me on things I didnt need. They suggested things that I would need in the future, but said none of it was necessary at this time. Additionally, about an hour in, they ask me if I want to go to the back to see the actual process of changing the brakes. It was pretty cool to show the customers exactly what they are paying for. Also, they were really cool. Definitely worth going there over other places because of the type of customer service at this Brake Check. I’d recommend them to anybody.

Recommend Brake Check at the corner of Ella in The Heights, the store manager Paul was incredibly helpful and let me know exactly what needed to be taken care of on my car that day, and we could wait on for a few months. I appreciated the honesty!
He fit me into his extremely busy schedule that day, knowing that I had not made an appointment but for safety reasons he did not want to see me back out on the road with dodgy brakes. Paul and his mechanics did what they could to save me money and get my car up and running in less than two hours.
Will recommend to friends and family for all brake, alignment, and oil change needs!