Pep Boys

Visited Pep Boys last weeks to exchange a battery! Angel was very helpful in getting the exchange done in a quick and timely manner. I had a long road trip ahead of me and she got me taken care of super fast! She even changed a fuse that was out on my vehicle that was causing my cigarette lighter to not function! With two people on an 8 hour trip that is never good! We had our pups in the car with us and all of the guys in the garage were extremely welcoming of the pups as well! Brutus and Lexus approve of these guys! I will definitely be using this Pep boys for anything I need in the future! They are super friendly, accommodating, and helped us more than we even needed! These guys and gals are great!!!

Mr. Juan Gonzalez provided us with great customer service. We arrived early Saturday morning to have an alignment done and feel satisfied with the work and short time that it took. We’re glad that we could «trust the boys».

Just reviewing based on getting a couple of parts here.
I do like that it’s bigger than your regular Autozone and O’Reilly, so I have a bigger selection than usual. However… I’ve had mixed reviews with helpfulness from the staff.
I had one guy who seemed astounded that I missed the oil pans. Ok, so I don’t go here every day and I gazed over it… My bad?
I had another who kept talking with her friend, or a guy she was hitting on, as I stood at the cash register for about 4 minutes boring a hole into her back with my eyeballs. She saw me, then turned back around to finish her conversation. What the…
I don’t think I’d ever get any services done here. So far, the staff just doesn’t inspire confidence or seem to care about customer service one way or another. There’s an apathy that is exuded from each member. When I think of a good auto repair shop, I think of Discount Tire, where everyone jumps up to help you and has an energetic nature about them.
But it’s a good place to buy car accessories and parts, so I’ll give it a third star.

I came to this location on a Thursday for an oil change, and the next day (Friday) I took it to my car dealership for some unrelated work. My dealership told me that they thought I had a motor oil leak, but upon further investigation, they saw that my car had been overfilled with oil, and that someone had spilled oil all over my engine — so much so that it was dripping off of my car. My dealership told me that I needed to take my car back to Pep Boys, and have them adjust the oil level and clean my motor.
The following Monday, I called the location and asked to speak to a manager so I could schedule an appointment, and tell them my issue. The gentleman told me that there wouldn’t be a manager on site until 1:00 PM. I asked «So, there isn’t a manager or supervisor there who I can speak to at all until 1:00?». He said «Well, the store manager doesn’t come in until 1:00. The only manager here now is the service manager». I told him that I would speak with the service manager. The gentleman abruptly put me on hold, and I sat waiting on hold for 15 minutes. No one ever answered the phone. I ended up hanging up and calling their corporate line.
I am extremely disappointed with the service I received with Pep Boys, as this was my first experience with one of their shops. I am waiting on corporate to resolve my issue.
UPDATE: Added a star to my review after my issue was resolved.
After calling the customer service line, the Pep Boys store called me back directly. I went back in to the store on my lunch break, and they promptly took care of my car. They checked the oil level, and cleaned off my motor (after a trip back to my Nissan dealership, they confirmed that Pep Boys did a good job of cleaning the oil off of my motor). I was also given an apology, and they offered to take care of my next oil change.
It was definitely an inconvenience to have to spend another one of my lunch breaks in a waiting room, but overall I was satisfied with how they resolved my issue.

Had a screw in my tire this morning and was running late to an appointment– Pep Boys fixed my tire for free! On a Sunday. Love these guys and this location. Great service with a smile!

I got my oil changed here. I would only go back if I wanted to wait another 3 hours to get my oil changed. I’m pretty sure I could have driven to a refinery in Texas City and refined my own oil, and changed it 5 times in that amount of time. The «appointments» are a joke. I arrived at 245 for my 300 appointment. 545 I finally had my oil changed, and a newly ruined floor mat. Do yourself a favor and either leave it And come back the next day, or bring a really thick book and a meal or two if you intend on waiting for the oil change.

For 9 years I have been going to this Pep Boys on the North Loop for my family’s cars. The store has a wide selection of parts and great customer service (advices, orders, etc.). Its service team is outstanding in particular. During my numerous visits there they never pushed for any extra service, and I never went back for an unsatisfied service. Meanwhile, they are very responsible for our safety. On 2÷19÷2015 our Toyota Corolla had an accident and the next day I went there to install a side mirror. While working with the side mirror they discovered damages to the car’s strut/​wheel and, after explaining to me, performed a major repair. The Toyota Corolla runs smoothly now, and I must say this store’s service team is completely proficient and trustworthy.

They said it would be an hour for a simple tire rotation. Actually took three hours. Wasted my entire Saturday morning. Never coming here again.

I took my Ford Escape to get new tires and a new car battery. The manager (Ozzy?) went out of his way to help me find the right kind of tires (Not my area of expertise)! I went back again to get a new car battery. They were super courteous and helped me find the right one. I will definitely be back!

Quick, friendly service from a team of people who are pleasant to be around. The waiting area was a bit dirty, so that is why I am giving it 4 stars instead of 5 stars.

In April of this year I took my Dodge Stratus and had the timing belt and water pump changed it ran fine till October check engine light came on and was running like crap took it back to them. they cannot figure out what was wrong with it, another mechanic shops on Yale he can figure out what’s wrong with it took it to the Dodge dealership last resort they had it two weeks boys had messed up the car so bad that I couldn’tforward to get down to shop use wood screws to hold the time in case together stripped out bolts it basically vibrated itself to where it would not run the more I would not take my bicycle up there and have them put air in the tire so a big NO for Pep Boys.

Severely unprofessional staff members. Brought fleet vehicle I for tire repair. They tell me 45 min-​1 hour. At 1hr 45min… they decide to pull it into shop. Can’t get anything done because they didn’t verify tire payment prior to accepting my vehicle. At this point– nearly two hours of my time wasted when I could’ve gone to a better facility. I wouldn’t have minded leaving my car there and coming back for it, but I didn’t because of them saying it wouldn’t be long. Not to mention. the first time I ask how much longer. I walk out and see one of their desk guys chillin in my car making phone calls and texting. SERIOUSLY?!
Will not do business here again.

Total Rip Off. My Wife took my car in while I was waiting on a plumber at home. She went in for an oil change and tire rotation. They ripped her off with a tire rotation for each tire at $ 8.75 per tire, never asked if the steering wheel shacked or vibrated on a car that has 11K miles. I called to get an explanation and the guy says we don’t ask questions.
Total RIP off should have read reviews before heading there. NEVER will go there again!!!

Got a min… this so called mgr in serv dept is a real joke a real clown… tries to charge me 50 US $ for a 24.99 oil change, I’m like GTFOH then says pep boys doesn’t do an oil spl… idiot pep boys was built on specials… if u don’t wanna pay 50 $ for an oil change then stay away from the asshole at pep boys on 610@sheperd st

Extremely upset with them right now. They changed 2 tires last week on our van and we just discovered now that they botched their work by breaking a disk and the breaks line. We discovered that because we had to break hard at a traffic light and the breaks just did not respond. Our mechanics told us about these 2 anomalies and the only explanation is the change of the tires a week before.

Service staff are slow to help you out so you may be standing at the desk for a while, waiting for them to acknowledge you or get your information. After that, everything is great. I have never had any issues with my vehicle after I take it to them for any type of service and they warranty their products/​work. Huge selection of car fresheners. Store is clean.
Not too many sales, so when you go in there, expect to pay regular price. They do have coupons on the website though, so if you can, you may want to check the site before you get any type of work done on your vehicle.
If they could work on the service staff being a bit more prompt or have someone manning the desk at all times, I would def give this place 5 stars.

Another 4 tires on another car. I’ve dropped a lot of moolah here in the past 12 months (bought a few batteries too).
Early bird drop-​off and text-​message that car was ready add to their already convenient on-​line appointment system.
Only gripe today was the payment line was sloooow but that’s to be expected at 5 when everyone’s there to pick up. (Pick up their car. Not that kind of place).

Straight-​forward, fast, great service. Got 4 new tires and didn’t feel ripped off.

Worthless.
My Saab broke down. I had an independent mechanic look at it, and he said that it was just a matter of getting a small part. No big deal. Unfortunately, he was unable to complete the task because of a family emergency. Armed with this knowledge, but still aware that Saabs are difficult to fix without a specialist, I called ahead to Pep Boys to make sure they’d be able to handle me. A reasonably friendly man answered the phone. I told him the make, model and year of the car as well as the issue I was having, and he told me to go ahead and bring it in! Friendly mechanics are always nice to have around, so I had the car towed to this place the next morning.
The friendly mechanic was nowhere to be found. In his stead were several surly guys. I handed over my key and tried to explain my situation, but didn’t get past «clutch problem» before the guy behind the counter interrupted me and said his clutch guy didn’t come in until noon. Fine.
Come 1 pm, I get a call from the mechanic that my car couldn’t be worked on at all. They needed a special machine, or some nonsense. As said before, I am well-​aware of the difficulty of Saabs, but isn’t that something that they could have told me over the phone? Or at the key drop-​off? Besides, I highly doubt a small mechanic in a small garage (who doesn’t specialize in any one type of car) has more resources than Pep Boys. When I got back to the lot, it didn’t even look like my car had been moved, and I wouldn’t be surprised if they didn’t even look at it. This was a HUGE waste of time, and I wouldn’t return if you paid me.

Here’s a phrase I never thought would spill out of my mouth: «I just had the best experience having my oil changed!» I didn’t know where to go honestly, my only requirements were:
1. Not too far from work
2. Walking distance to food (I felt I was pushing my luck here)
3. Get the job done at a decent price
So, I brought my car to Pepboys for an oil change during my lunch break. I also requested air in my tires since my tire pressure light was on (again).
A little history about that light: Lately I’ve been making frequent visits to Discount Tire because the air pressure light kept reappearing. I presumed this was caused by the roads in Houston. They must have seen me 3 or 4 times in the past few months. That’s a lot.
I never thought much of it until I received a call from Jennifer at PepBoys only 20 minutes after leaving my car with them. She was calling to let me know they found a nail in my tire & wanted to know if I wanted to have it fixed.
Immediately a million thoughts ran through my head: How long will this take? How long has the nail been there? How much will this cost me?! And WHY didn’t Discount Tire find this the first time… or the fourth? Yep, Discount Tire (the one on TC Jester @ 19^th) never mentioned a nail in my tire– because they didn’t check.
It was about $ 13 to patch and $ 30 for my oil change/​filter. I was back to work within the hour with a full belly since Whataburger is right next door. I drove away with an odd sense of accomplishment– I love killing two birds with one stone.
I’m not the die hard discount tire fan I used to be. This Pep Boys is fast (yet thorough), friendly, and know what they’re doing.