Broadway Square Apartments

After living here since 2007, I have finally had enough. I am newlywed, I am trying to get my husband on my lease and it has been the absolutely the worst experience imaginable. I got married at the end of May 31, so I renewed for a 3 month lease cause my wedding was the same time my lease was up. I came in to pay and they didn’t have any computers yet and asked what my new rent was, they said they didn’t know, just pay what you did last month so I did. That is when the NEW MANAGEMENT was taking over.
They sign my checkbook paid in FULL. Next Month, I asked again when I came in to pay rent and utilities. She said the computer said XXX amount, I told her my rent went up cause it was a 3 month lease, she said no this what the computer shows. At this point, she says she is the Manager so I take it for face value. Next month, I ask again because I don’t want to be charged back rent, and I explain this to her. Again, she confirms the amount in the computer so that is what I paid.
This month is time to renew for a 6 month lease, me and my new husband come in and ask to renew. They say we owe 3 months back rent, which I completely understand BUT I ASKED THE ENTIRE TIME WHAT I OWED and NOW I OWE BACK RENT!!! I come in the office every single month to get the amount, utlities and have them sign my check, that I paid. My husband and I, are saving for house, that is why we are here. He is just now moving in so I wanted to be honest and add him. SOOOOOOOOO, the manager was completely unmoving, rude, condescending and complete unhelpful. After explaining the situation, she basically said I knew what it was so I should have paid it. I honestly did not know and I was treated like a LIAR.
My husband and I, don’t have parties, don’t smoke, don’t cause any trouble, we have no children. We pay our rent on time every month. We both have full time jobs so we have the money but it was HOW WE WERE TREATED!!!
After living here for 8 years, I am DONE. I was treated like a delinquent mooch that doesn’t pay her rent and was dishonest. I asked and several times what the correct amount was. I misplaced my lease and didn’t know the amount and instead of them, (the manger) looking at the document, she just read the computer instead checking.
My husband and I both have jobs so the back rent isn’t the issue BUT is the principle of it.
GOOD LUCK ANYONE THAT LIVES HERE!!!

We moved into this apartment late October 2014, knowing full well it wasn’t in the best area, nor that we would be getting great appliances or neighbors, etc. It’s a starter apartment at best, somewhere you wanna pick yourself up from. A few months after moving in, a pipe burst in the wall behind our unit and leaked into our apartment, soaking our upstairs and trailing down the walls into our dining area. The pipe was fixed with the promise to come fix the walls, but that was never followed through. Then it rained. We had a leak in our roof and our ceiling was starting to soak though it never actually started dripping, thankfully. We then made calls to our maintenance people to put in work orders to come fix these issues. And since they weren’t huge deals, just a little ugly, it wasn’t a big deal. We also put in a work order to fix our porch light which was out and made our doorstep pitch black after dark. Our kitchen light went out in May, so we called it in, twice over the course of May and June.
I shrugged off the maintenance staff’s apparent inability to change a kitchen lightbulb within 2 months. And a porch light even longer.
However, we came home early one morning to discover our apartment had been broken into through the upstairs window. They stole over $ 10,000 worth of property from us. Fortunately, our neighbor saw it and was able to give us a good description. One of them came back the next day and attempted to enter our apartment through the front door, but I scared him off. We discovered they live in our complex one building over and after a couple more days of paying attention, got the unit number at least one of them lives in. I gave all of this info to the police who are now getting a warrant to arrest them so we can press charges.
Now let’s get to the relevance of that event. We called the maintenance office the next day to put in an order to fix our window. 2 days go by, nothing. One of us has to remain home at all times so the thieves cannot enter should they return. We put in another work order after finding out they didn’t submit the one we originally called in. We also called the front office to inform them of everything. Their response? «Oh. Sorry.» I know there’s not much they can do, but offering some sort of consolation, even an apology that wasn’t an obvious «I don’t really care» would have been nice. Finally, 6 days after the incident where they failed to fix the window, therefore voiding our lease by failing to provide a safe and secure environment and making a potentially life-​threatening repair in an adequate amount of time, we went to the main office and after pretty much yelling at them for being completely inept at their jobs, we were directed to the maintenance office where we went and did pretty much the same thing.
We were treated with the utmost respect and smiles, which would be great normally. But the fact remains that we had to resort to losing our tempers in order to get ANYTHING done. The next day our window was fixed. Then the next day they replaced our porch and kitchen lights.
We still have a HUGE brown stain on our bedroom ceiling that’s been there for months and probably is a health violation of some sort.
The only reason we are still here is because we are trying to raise funds to get out. Our lease isn’t up til the end of September, but according to the law, our lease is voided due to the staff failing to uphold their end of the contract, so we will be moving into a beautiful and affordable complex we found with low crime rate and in a better neighborhood as soon as we possibly can.
Side notes:
— They told us they have cops patrolling as security in our complex, but everytime I’ve seen a police car, they’ve been here for a specific reason seeing as they head directly to a unit and leave their lights on while they do what they do.
— The complex was recently bought out and everyone was fired/​replaced; it’s new name is «Alta Verde.» The problems we’ve encountered have been with this new staff, who either don’t know what they’re doing or don’t think anyone living here is smart enough to realize when THEY violate the terms in the lease set by the law. Note for them: Not everyone here is hard up, some people here just needed cheaper rent so they could buy some nice things before they move into a more expensive apartment.
Even at your lowest of lows: do not move here. ESPECIALLY with the new staff caring as little as they do.

Since the new management team was put in place, I can say that the improvements are obvious. The day and night loiterers are gone-​at least in my area, the Kids Club has been moved to a more appropriate place, they’ve warned the double-​parkers that they will be towed, and my maintenance requests have been handled timely… even had follow up calls asking if the work was done properly.
Now, if they would just repair the entrance and exit gates I think the tenants would feel that much safer. As well they should reinstitute on-​line rent payment. Also, the capricious monthly water bills upwards of $ 70 is higher than I’ve ever paid when living in a house… and the fact that water bills are based on the square footage of the apt instead of the amount of people living in the apt just seems an odd way to levy a fee.

When I went searching for apartments online and came upon Broadway Square apartments, I thought for sure it’s going to look different in person for such a great price they are leasing for. So I decided it was worth going to look at. I walked right into the leasing office, as no appointment is necessary.
When we drove over to the model apartment, I was pleasantly surprised. The floor plan I was looking at was the 1 bed/​1 bath. Of course it is a model apartment, but it was nice and clean. The kitchen was small but that was to be expected. The appliances were outdated but again that is to be expected. The bedroom was a great size and the walk in closet was spacious also. The bathroom was on the small side but had decent fixtures. Overall I was pretty impressed.
With that being said, I believe the rent is around 500. Of course utilities are it included; however, I think it’s kind of nice that they make you get renters insurance (there’s is $ 20). As far as the neighborhood goes, it’s in south Houston so it can be a little sketchy. Another downside is that it is by Hobby Airport so it can be kinda noisy. Overall, I would recommend this apartment, especially to other college students like myself. It’s cheap and it’s a great starter appointment. I’m thinking about leasing now!