Crowne Plaza Houston Near Reliant – Medical

uncomfortable beds, luke warm showers (even on full blast heat), awkward length shower curtains the cause you to flood your bathroom when you are constantly watching to make sure it doesnt billow out. USELESS wifi. Rude staff.
I made a complaint to corporate that details more of what I experienced, but this is really all you’d need to know as a Unilocaler. If its for one night and you need to be close to NRG– fine. But otherwise– dont bother.
And furthermore, the «Manager’s Comments» he responds to all these negative reviews address NOTHING. So dont bother– I dont need your copied and pasted response to valid complaints you clearly are NOT addressing.

If there were half stars, I would rate this 2 ½, but because we visited during a huge event (NCAA Basketball Final Four) I will give them the benefit of the doubt that part of our issues were due to the huge bookings.
They are walking distance to the nrg stadium and expect to pay for parking as a result. Even if you have a room. Despite the fact that their website says it is complimentary. :/​we paid $ 10 every night for the first car and $ 40 a night for every car after that.
The rooms are old and dim. The furnishings are random between rooms, but all seem to match well enough. The «kitchen» in the suite had a mini fridge which was helpful. The cleaning staff left much to be desired. they pretty much only made the bed and provided new towels.
The front desk staff ranges from rude to unhelpful. The bar staff was kind and fast, especially considering the mass of people there. I didn’t have breakfast at the restaurant, but my companions spoke well enough of it.
Overall if you are going for an event at the stadium I would say it is worth it. Otherwise I would advise against this location.

Avoid this hotel! Booked a series of rooms for our corp. to stay and had to leave the first night! Moldy ceilings/​fridges/​showers, disappointing service personnel, and COCKROACHES — both inside the hotel halls and in the courtyard/​pool spaces. Absolutely unacceptable, and were forced to pay for the night, even though we switched hotels by 10 PM.

I have stayed here several times. The hotel is a across the street from NRG STADIUM. I am on a medical visit to M.D. Anderson Hospital. Ask for the medical rate. Today it was $ 94 for a regular double bed room. It is an older hotel. It is clean and the staff is friendly. You also get free breakfast for two. It was a hot breakfast.

It’s beautiful when you check in. and then it goes downhill from there. we got placed in a motel shack near the back. it looked like a 70’s throwback. Upon entry. weird smell.super low ceilings. really ghetto and unimpressive. It’s actually the nastiest hotel room I’ve ever been in. Crappy, sloppy, repairs and paint jobs are everywhere. Stained sheets. tiny bathrooms. save your money. a motel 6 would be better. I want to go home. I don’t even feel safe.

Bad. Don’t give your business to these people. Go to a hotel that does at least the minimum. It’s barely a 2-​star hotel.
Bloodstains on bedsheets. Moldy bathroom. Wifi cuts out every 5 minutes so you have to reconnect (NOT for BUSINESS travellers!) Overpriced breakfast. Old, low quality coffee machine, hair dryer, mattress, linens, amenities.
The front desk seems to be desensitized to complaints. The only positive? Restaurant staff are pretty nice.

I have been giving this place the benefit of the doubt because it is old and outdated but fine … but tonite — it is a little chilly so I put the heat on in my room and noticed — after working for 20 minutes — that it seemed colder than when I began. I investigated the thermostat and cranked it up — still cold air blew. I called the front desk…
me: «Hi, my heat doesn’t seem to be working … «
him: «I know, it doesn’t.»
me: «I’m sorry???»
him: «The outside temperature went up so the central heat got turned down, essentially you just turned on a fan to blow the air around the room.»
me: «Except the air is cold …»
him: «yeah»
me: «It would be really helpful if you told the guests about that — put up a sign or something …»
him: silence
me: «Because my room is colder now, I wish I would have known … «
him: «well, it’s not a new hotel»
me: «yeah, i know, but you could tell people that only the cold air works so they don’t make their room colder»
him: silence
me: «so … that’s it?»
him: «Yeah, I get it, you want a sign but the powers that be who have owned this place for decades are not going to change the way they have been doing things now …»
me: «ok — well i just would have liked to know, that’s all.»
him: «yeah»
me: «so i just leave a one star review on Unilocal then?»
him: «yeah»
me: «okay then»
him: «okay»
me: «bye»
him: «bye»
After my second visit I officially hate this place and will ask my company to please not book us here anymore. I also hate complaining about a hotel because #privilege but at this point I just feel like a different establishment should be getting our money because this place obviously doesn’t give a sh*t about its guests.
PS front desk phone guy you coulda just said «I’m really sorry mam, we’re working on a solution.» THAT’S ALL YOU HAD TO SAY INSTEAD OF BEING A SNARKY PRICK — EVEN IF IT IS A LIE AND THE POWERS THAT BE WILL NEVER CHANGE JUST PRETEND YOU CARE! It is basic customer service. They pay you, after all, to speak to customers. I won’t even wish you fired because i’m sure you are living paycheck to paycheck but customers will not be angry if you JUST PRETEND YOU CARE.
Also, this place smells like there is a gas leak somewhere … not cute.
Also, I’m cold.

This is a place I’ve stayed at numerous times. The main building is nice however the last two times I’ve stayed I’ve been placed in the back building. I’m thinking the back building is a punishment for using an online booking source. This is the worst time EVER! For some reason the curtains are clipped together using an office clip and the fridge isn’t here but someone’s bow has been left behind. Makes you wonder really how clean is this place. The bed is terrible! There is a huge trash bin in the parking lot full of box springs… still wondering where the new comfy beds are.

Booked it because was 3.5stars hotel.
Pros: close to stadium and medical center
Beds are confortable
Nice Shower products
Give free newspaper everyday at your room
Cons:
— right by freeway, super noisy if room facing freeway
— old bedrooms, lot of things to renovate, as it is ceiling is bad, showers have multiple drill marks from previous spots for curtains or shower heads.
— room doors can move quite a bit while closed
— curtains move badly
— food is horrible do NOT eat there
— parking lot in back left of the hotel has strong horrible smell coming from trash area or AC exhaust just by it
— lobby area is bad
— lot of things have to be repaired in common areas, like the cheap plant/​cactus things look bad in the corridor
In summary dont consider it as a 3stars hotel but as a 2stars hotel

DIRTY AND OLD!
Low popcorn ceilings, old walls with unidentifiable stains, stains also on the sheets/​pillows. Incredibly dated bathroom with peeling paint and crooked toilet. The whole room smelled old and musty. Also, you may not realize this, but there is a main tower and buildings off of the back, the back buildings are in horrible condition!
WOULD NOT RECOMMEND THIS TO ANYONE.

Great hotel for the price! Rooms were clean and lobby is beautiful. They offered a free shuttle to and from MD Anderson, which is why we came to Houston from Dallas. Staff was friendly and room service was great! We went to the Cattleman’s club and had some wine. They offer the same food as room service plus desserts. They also have tvs in the Cattleman’s club to show any sports games that may be going on.
They also gave out little aromatherapy packets that consisted of «rest, relax & recharge» crème as well as room spray. Just a sweet gesture from the staff.
Highly recommended!

Rooms smell like SMOKE. Horrible won’t be back. Crowns plaza step up. I’ve been to many crowne plazas and this one is the worst won’t be back

Oh. My. Goodness! We’re to start… Stayed multiple times since 2005. Then another 21 days here in 2008, main tower was ok, very good beds, good clean rooms. BUT, obviously it’s has not be kept up or «cleaned» thoroughly since in the last ten years. The back wings off of the main tower are in very poor condition for a property of this price range and honestly stature of the Brand! Beds (three rooms this week) are ALL soft aka worn out, you WILL sink to the middle, bathtubs/​showers VERY worn and in poor condition. Rusty, moldy in the bathrooms, rooms doors gapping, and windows have not been cleaned in years! Mold growing on the windowed to were you can’t even see out the room! The staff at the front desk is consistently rude and put out to help you! See photos yourself, trust me, there are way too many other choices to stay here in this area and in the same price range!!!

Dated, dirty.
Plenty of unmarked parking spots but the one near the entrance «are for managers so please move your car or it will be moved».
Also, security riding around in the golf cart is clueless. When asked where I could park, he pointed to curbside parking along a red curb aka fire zone.

Pool-​nice! Cleanliness-​nice! Loved the balcony! Had an ice machine and beverage/​snack machine-​awesome! They even held an item that I had left in my room (they didn’t call me unfortunately but they did hold onto it). They’re pet friendly!
The only things I was unhappy about is the price was steep, and the staff were deathly afraid of my dog (seriously, if you have a pet friendly hotel, hire people who aren’t going to scream when they see a dog! Guests like people who «ooo» and «ahh» at their dog and tell them how cute or handsome he is, not treat it like a bloodthirsty BEAST!). The last thing was I needed a mini fridge and they didn’t have enough to give me. Very upsetting.
Overall, I would stay there again of course, but i will bring my own ice chest.

Filth. Stay away. Staff is friendly enough but the hotel is completely filthy. Disgustingly so. I was here for a convention and that went well, the lobby is nice but guest rooms are old, small and dirty.

I attended a friend’s wedding here a few weeks ago. It was an Indian wedding, so they had a lot of «special» requests, like having a parade with a horse in the parking lot of the hotel and also reserving two of the ballrooms as changing rooms for ladies and gentlemen. The hotel seemed very accommodating of their requests.
The ballroom where they had their ceremony and reception was huge and beautiful, although the carpet was a bit worn and not the most attractive pattern. Parking was easy in the parking lot and it was conveniently located right off the freeway.

I get so sad when things arent what you except. I have stayed here couple times and nothing improves. Might as well stay at days inn. Room got downgraded I feel from 7^th floor to 4^th floor once staff realized I was not by myself… odd and on platinum membership… I waited 45 mins for a 12 dollar 10′ supreme pizza that came COLD, didnt want to request a microwave again… ate one slice and felt sick, $ 3 oj in wine small glass tasted old. Glad I brought saltines and personal water bottle. Shower is uncomfortable, shower head faces one direction. And this was a upgrade tower one stay as well. Which is not pleasant, couldn’t sleep could hear traffic, window faced front lobby area too. Disappointing.

I would love to give this hotel zero starts but it is not an option. Upon checking in to my room I think I saw more than 800 colonies of new bacteria. I should have turned back at that point but being cheap I did not turn back.
Once I got to the room I started working on my computer then I noticed something on my head it was a Bed Bug that looked it had been working out with Barry Bonds. Upon this point I decided to call the manager and ask to be moved to another hotel. To my shock he did not help. Thus I am now writing this Unilocal review. This is the first negative Unilocal review I have written as I always like to give people benefits of the doubt but seriously this hotel needs to be condemned. If you do stay make sure to bring a Hazmat suit.

The customer service was average. Not bad but not superb. However the rooms left something to be desired. They’re old and dingy. The furniture has been updated but that’s about it. Even the AC is old and incredibly loud.
If you do end up staying here get a room pointing away from the highway. My first stay here was pointing towards the highway and I got very little sleep.
I didn’t eat the breakfast here but my coworkers did and were not too impressed with it. We ate at the restaurant which was actually decent and not overpriced.
Overall with a thorough renovation this place could be nice, but until then i would recommend going somewhere else.