Demo’s Automotive Center

I have very mixed emotions about Demo’s. I’ve taken my car there twice — both times for body work on my car. The first time, I was delighted with the result; they did such a perfect job that I almost didn’t think it was the same car. (I actually checked the VIN to make sure!) They matched the paint perfectly, and I checked in different lighting conditions without seeing any difference whatsoever. That time, had I written a review, I would have given them a six-​star rating.
The next time I took my car there was following a hit-​and-​run I was in. The other driver hit me in the left rear corner, spinning me around. Both sides of my car were extensively damages, as was the grill area. Unfortunately, the car wasn’t totaled, but since Demo’s had done such a good job the first time, I wasn’t too worried. Unfortunately, I should have been. Rather than use genuine factory parts, they used some aftermarket body panels that don’t fit well. They also didn’t match the paint well (I thought they’d repaint the entire car, but they didn’t), and there were several smaller things that were not repaired properly or replaced. This time, I’d give them a one-​star rating, and that’s being generous.
So, I hope you have the same luck there I did the first time. If so, you’ll be very pleased. But if your experience is like my second visit, well… I wish you luck in accepting the fact that your trade-​in value just plummeted significantly. Also, any new-​car feelings you once had will be completely gone. I won’t be going back.

I will leave my previous comments and review below to make sure that you know I’m not just being picky — I really wanted to like these guys: /​— I picked my car up late in the evening and after getting a chance to look at it in the light I discovered they did a HORRIBLE job painting the hood and used what looks to be a faded, scratched, and heavily weathered junkyard reclaimed grill — this is a 2010 Nissan that’s paid for and I regret taking it there — a note to all the Mercedes and BMW owners in West U… I wouldn’t take a nice car there — looks like Southwest Houston chop shop work… I will complain to Geico and the BBB.
When I called to complain they put me on the phone with «Demo Jr.» And when I asked «Who am I speaking with?» He responded «Well who did you call?» And I replied «I called Demos and I’m really unhappy with my car» and he rudely replied «This is Demos»
I heard about Demos from a friend who I dropped there when they were having a car repaired so when I got in a wreck in West U I figured what the hell… Have it towed there. Glad I did! They worked with the adjuster and got the car fixed quickly and I was happy with the work.
I have one positive and one negative about this experience:
On a very POSITIVE note!!! I believe these people are honest. I had lost a Rolex a few months back and had no clue where it was. When they repaired my car they also detailed it before I picked it up. When unpicked up my car and got it to drive away there was my watch, in the console that I had emptied before I had the car towed. Whoever detailed the car found my Rolex in between the seats or in the floor somewhere and put it there! When picking a place to have work done honesty is a big deal — these people obviously have honest employees and I bet they got that way by running an honest business!
The negative — «Julio» is like trying to communicate with a door stop. I called him a number of times to discuss the status of my car and he was basically useless — told me a number of times that he would call me back and never did. I was even asking him to quote other damage not related to the accident (some stuff I did all by myself in a parking garage) and he never bothered to call me back and when I called the THIRD time about it he acted like he didn’t know what I was talking about. A tip for Mr. Demos, train that guy in some customer service because I would have had the damage fixed while it was there if he had followed up: /

Demo’s gave me an estimate for a repair on some minor damage from my car being hit in a parking garage. demo’s got the car finished earlier than promised at the rate of the estimate and did a great job. They were great to deal with and do good work. I have never had car damage before so I didn’t know what to expect but these guys are great. Locally owned and operated. Demo Jr was the one who called to let me know my car was ready. Again, overall review — great company!

This place is a family owned & operated, full service auto-​repair shop. Anything you need repaired, they can do. I came in, unannounced, at 7:30am and pulled under the covered area of the driveway. I was immediately met by a gentleman that asked how he could help. I explained that I had a questionable battery issue so he got a tester, tested the battery while I watched, and showed me the results. In and out in 30 minutes with a new battery. Staff was professional & courteous and the facilities were clean.