Fiori Spa

I was their a week ago. One of my favorite places to relax. Have been going since it opened. Was disappointed in cleanliness. The ladies locker room, the doors where very dirty and the air vents were filthy. For such a beautiful place seems like it’s slipping in the clean department. …hope it improves! !!

Best spa I’ve ever been to in Houston. Excellent customer service in a gorgeous facility. Facial was expertly done by Olga, and the body glow from Carolyn left my skin feeling radiant. I went an hour early and brought my swimsuit to enjoy the grotto — definitely recommend. My one recommendation is for them to add a dry sauna… then this place would be absolutely perfect.

It was a great experience

It was a beautiful location. Too bad my the good experience ended there. I had the worst massage I have ever had in my life. On top of that I had to pay an extra gratuity because we had a large group. If it were up to me I would not have given her anything at all. Will not be going back!

Worst spa experience ever. My wife and I booked the «Escape for Two» package which was supposed to include a couples massage, a facial, manicure, pedicure, and lunch for two. We arrived and started with a nice massage. Unfortunately it was downhill from there. They forgot to order our lunch and instead offered us a fruit and cheese tray. This tied us over and we stayed optimistic that the rest of our spa day would go well. It did not. They only booked one of us for a facial and neither of us for a manicure and pedicure. So our full spa day was cut well short and left us completely disappointed. Someone seriously dropped the ball and nobody offered us an explanation or even an apology.

I really wanted this place to live up to its reputation but unfortunately I was disappointed on a couple of occasions.
Beautiful building & great location but it is not being well maintained. The mineral pool has mold on the ceiling, walls, & in the corners of the hot tub. Large clumps of hair on the floor on the walk in showers. This was when they opened at 9:00am on a weekday! My friend’s facial started 15 mins late because the employee hadn’t arrived to work yet. My mani/​pedi started 30 mins late because the employee was stuck in traffic. No music in the massage room.
I usually go to the Houstonian but I liked this spot because it was more intimate. I have filled out comment cards & spoke with the manager who never got back to me. Oh well. I guess it’s time to find a new spot. So disappointing. It had such potential.

Love this spa! I came to get some R&R and the place was fabulous. It offered the serenity and solitude that I was looking for. Don’t forget to bring your swimsuit, the mineral bath is not to be missed. I had Ruth for my body scrub treatment and she was attentive and amazing. My skin felt extra soft and smooth when I left. Definitely going back there sometime soon. The only thing I would say that is lacking in this place is to offer more body treatment options.

So disappointing! My friends and I spent more than $ 1500 this afternoon and was very underwhelming! Poor facial, bad pedicure, etc… Lunch order was missing food and we were told it was because it was 4^th of July. News flash! They should have planned for it as they have been in business for years. They did not even have proper napkins for us at lunch.
Even when I complained about my bad pedicure and the girl agreed they discounted by 15%.
They also added 20% gratuity without even asking me.
Needles to say none of us will be going back!

This is a beautiful spa!
This is a great place to go to relax and treat yourself. I am pretty loyal to Spa Beatique, and I have to say that this place raises the ante because of the spa experience. The massage and facial were wonderful… and I love the extra amenities that make it feel luxurious like the mineral pool and steam bath. This is an amazing place and I can’t wait to go back with my friends. Very cute for girls day out or bachelorette parties, too.

EXTREMELY disappointing! I had a GC and had been holding on to it for a special occasion. I went and they told me the majority of it was gone. Rather than the manager come out and speak with me, they spoke to the receptionist, and made me pay the full balance. They never followed up with me and never apologized but treated me like I had done something wrong. I am very unhappy with the way I was treated and lack of professionalism. I will not be returning!

Received a giftcard here for a deep tissue massage and was so excited to come here for a day of pampering. They have beautiful facilities that truly feel like a Tuscan oasis within Houston. You should definitely come early to take advantage of the mineral pool, steam room, wine garden, and relaxation area near the spa rooms. They have nap beds that I could have vegged out in all day! Seriously they are like warm nap pods with blankets, haven’t ever seen that at a spa before. The actual massage was good, though not the best I’ve had. I asked for the masseuse to primarily focus on my back and felt that she got to my back last and focused more on other areas. Overall it was still a great massage and relaxing and the facilities were the highlight of my experience. It’s a bit pricey $ 150 covered a 50 minute massage and 20% tip but I think given the access to their mineral pools etc is what makes the price go up. It would be fun to come back with some girlfriends or for a mother-​daughter spa day.

This place is fantastic! I came here, because I had a $ 100 gift card to use from a friend for my birthday. I decided to get a $ ⁹⁰⁄₉₀ minute pedicure. AMAZING!
Beth is great and the pedicure is extremely relaxing. It’s a little expensive to come back on a regular basis, but I’ll definitely be back to reward myself or for special occasions.
The ladies at the front desk are nice, but if you call they don’t have much information to give you if you’ve never been. That’s the only reason it’s not 5 stars. Other than that, take a chance and come in. You’ll love it!

FALL MORE IN LOVE EACH TIME THAT I GO!
If you have never been to a spa with the full amenities, Fiori is your place. I always order the Chargrilled Chicken Breast lunch and bring my own wine or Sangria. I always make it an all day event so that I can get a massage, enjoy the quiet room, have lunch, go to the sauna, wine garden and go underground to the pool and jacuzzi. I need to invest in a monthly membership lol. I HIGHLY recommend Fiori.

My favorite spa in Houston. Absolutely amazing therapists and treatments! So relaxing make sure you spend the day and enjoy all the amenities

I came here over the weekend with my boo for a couples massage. The spa is away from the hustling and bustling of the main street of Westheimer so it was nice to pull up to this little piece of heaven and get some treatments done. The facility itself is very beautiful and has a Tuscan Villa feel to it. It was nice to be in a free standing spa versus a hotel spa, had a better aura about it. We initially contemplated coming here or Trellis at The Houstonian but opted for this place instead. The staff greeted us and showed us the locker rooms and where to change, etc. Our couples massage was very relaxing and we enjoyed the services. After our services we took a dip in the mineral pool and sauna, nice and relaxing ending to our service. I will def. return and take advantage of their other services and the cute little courtyard they have outside.

Is this place still open for business? I cannot get to their website page…

Went the first time yesterday for a Noon appointment. I waited over an hour before I went to ask for help. Found that «the computer» had accidentally cancelled all of my services. The receptionist was rude and rushed me, however the massage was awesome. Pedicure on the other hand was just ok. Laid around the entire day waiting to get worked in, with nothing more than an apology. Services were supposed to be done by 2:00, wasn’t done until after 4:00. Took away from the experience… Not sure if I’d go back.

My experience at this spa was extremely disappointing. I was really looking forward to having a nice relaxing girls afternoon.
My girlfriends and I decided to make afternoon appointments at Fiori for massages and for us to hang out and have wine etc…
We realized early in the day that it was best to push back the appointment by 30 min. Unfortunately as the receptionist confirmed phones had been down most of the day.
Long story short we ended paying 125.00 for a 30 min. The spa basically made almost 400.00 bucks in 30min. The massage was Ehh… I have had better in china town. The massage oil was not even warm. It is very upsetting to then see the therapists just hang out afterwards with no other appointment’s.
I understand that we have to be respectful of the therapist time but they didn’t even have a client waiting and they cut our 50min into 30.
Bad business if you ask me. Especially since we had been trying to call all day to notify them.
I will never go back

I went to Fiori today for the first time today, and I definitely want to go back. I’ve been to the Houstonian’s Trellis Spa several times, and while I enjoy it, I really liked my experience today at Fiori. The décor is Italian/​Tuscan and has a warmer, more intimate feeling than a larger hotel/​resort spa. There is beautiful tile throughout the women’s locker room, showers, steam room, and in the mineral pool area. There is also a very pretty outdoor pool area. The outdoor pool area is small, but nice. I had a deep tissue massage by Theodora, which was excellent. It hurt, but that’s what I want in a deep tissue massage — hit the trouble spots hard because they need it. And she did a wonderful job of that and was very friendly. The whole staff was very friendly actually. I had wine and a fruit and cheese plate. I loved the wine I selected (more so than some wines offered at similar spas). I wasn’t impressed with the cheese plate (one of the cheeses tasted like orange and since there were orange slices on the plate too, I am guessing they were stored or prepared together and it wasn’t idea). But regardless of the cheese plate, I found the atmosphere and décor warm and intimate and felt i’d gone on a mini vacation by going to Fiori, which was the experience I’d sought. Also the mineral pool was a plus — I had never tried one before and didn’t think it would be a selling point for me, but it was wonderful — leaves the skin feeling good instead of dry as chlorine pools do. Also the room that the pool is in is beautiful with a painted stucco ceiling. Really glad I had a chance to get away and experience Fiori. One last note: it is tucked away right off Potomac and Westheimer and I didn’t really see any signs for it, so you just have to be looking for the Tuscan-​villa type place right off Westheimer.

Loved it! Got a 50 min. Massage & enjoyed mineral pool & sauna after-​nice cool scented towels & water all around. Need the longer massage next time for sure. 2^nd fav at this point to Galvez. Only neg is they should do at least one complimentary champ/​wine like many others do. But nice staff, helpful.

Went on a Thursday for the day pass $ 25.
Went on a different day, and received a mini express pedicure for $ 40…that pedicure sucked… Don’t even waste your time. The best thing about the pedicure was the chair. It has a cool air massage device.

I pass by here all the time on the way to work told myself I really need to give this place a try.
After a long week, I decided to call in last minute to try to get a facial. I called around 3:30pm and they were able to fit me in at 5pm.
I arrived 30 minutes ahead of time. The parking situation was easy with plenty of spots, but it’s probably because I had the last appointment of the day I think. Greeted by the receptionist and filled out some paper work as a new client. I was disappointed that no one offered me a tour of the facilities especially since they have quite a bit of amenities.
The locker room was nice and clean. I changed into a comfy robe and went upstairs to the quiet room where there were two other ladies napping. Got myself some infused cucumber water and a hot lavender neck wrap from the warmer, got a spot in corner chaise and knocked out until the esthetician came and got me.
The room was nice and warm and I especially like that the bed was heated. My facial was good but not great. She didn’t really walk through the steps and her massage was a it lazy I’m afraid to say. All in all it was nice. Although in the following days my skin did look great and even though she did extractions, I was not blotchy leaving the spa.
My second time around, I took my friend and myself here for her birthday. I did ask for a tour of the facilities this time and made a mental note that I must take advantage of that mineral pool next time.
I had Nicole and my friend had Naomi. We both decided that was one of if not the best facials that we ever had. Nicole was very meticulous and at the beginning of the treatment she talked me through all the steps of the massage. Both both had the hydraesslence facials and it was so nice and a relaxing. Nicole also gave me an amazing neck, shoulder, and arm massage. I will definitely be coming back for facials here.

Go at your own risk! Two stars because they have nice facilities and mediocre services. Place is very inconsistent with quality of services. Zero stars for management and cleanliness. Have been here multiple times, plus husband/​family have suggested company events here multiple times. Services are hit and miss. Don’t bother complaining – management doesn’t care.
***First VISIT***
First time I got side by side massage with my husband and we were the last of the day. Unfortunately that meant terrible massages. What I got was lotion rubbed on my body and a 5 minute ear lobe massage. I asked the masseuse to increase the pressure a tad – then I got my legs squeezed to death and practically bruised my muscle tissue. I complained to management and their solution was to charge me for a Swedish – not a Deep Tissue (which I ordered) which gave me an entire savings of $ 10 – WOAH…THANKS!
***Second VISIT***
Unbeknownst to me, my husband surprised me with a mother’s day gift certificate to Fiori this year which included a Swedish Massage and a Pedicure. I show up and got the best massage of my life (thinking has Fiori redeemed itself???). On to the pedicure I went and everything was ok, except the lady that did my pedicure went to start filing my toenail and instead you would have thought she was filing a 2×4. A brand new nail file is sharp on the sides so she proceeded to slice my skin with the file acting like a knife. I shrieked and pulled my toe away and when she went back in she was much gentler. Yikes! An hour after leaving I look down at my foot and my nail polish had slid off my toes! Apparently she did not do the alcohol prep prior to the painting so my toenails were all greasy from the lotion still and the nail polish just slid off in sheets. Niiiice. I had dinner plans with my hubby that night for Mothers Day and had to repaint my toe nails AFTER MY $ 60 PEDICURE. I called and spoke to the staff and she said she would talk to her manager who never called me back. Boo. Between me and my husband we are easily going on over $ 1000 spent at this place – not to mention the company events we have had here. Seems like they could have comped us on something by now.
***Third VISIT***
Unbeknownst to me, my husband surprised me (AGAIN!) with a birthday gift certificate (Thanks honey – sarcasm.) – again for another massage and pedicure. I was the first visitor of the day and was greeted by a dirty locker room. Trash was full in the grotto, wrappers/​trash in the shower and on the ledge of the hot tub, hot water bottles sitting in melted ice from the day before, no lavender cloths (not even when I left at 1pm) – I took photos so check out the images. Staff hanging out at the front doing nothing when all of this should have been taken care of already AND outside pool was full of leafs. Oooohhh Booooy – here we go again. So I’m trying to be optimistic (not sure why) and go to get my massage. 20 minutes into the massage I hear my masseuse burp or something. Then she says «Is it ok if I go use the bathroom?» I say «Sure.» First of all this has never happened to me before – and was kind of weird, but maybe she drank a lot of water or something. So I’m waiting… waiting…waiting…after about 5 minutes she comes back and explains that she has food poisoning or something and has been puking all day. Oohhhh. Yummy vomit breath. Not the kind of thing you want to hear in an intimate setting that is supposed to be relaxing. I asked if she had someone that could take her place and she said no. Seriously??? Your puking your guts out and they are making you give clients massages still? GO HOME! After that it was hard to relax and enjoy my massage – just awkward. Then I went to get my pedicure and it was actually really good this time so no complaints there. Its day 2 and my polish is still on.
So you see – you never know what you will get with this place and don’t bother complain because the staff/​management don’t care. Go at your own risk! I have informed my hubby not to get me any more gift certificates – which sucks because I really wanted to like this place.