Lou Plastic Surgery

Like the last review, I too had a problem with making an appointment. I called to make an appointment for injections. I was told Dr. Lou was on Spring Break so next available appointment was in 2 weeks. I went ahead and booked the appointment. I got a call to confirm the day before. When I showed up, Dr. Lou had left the premises. there was a lady who said she does all his injections. I wonder why I was told he was out of town and had to wait 2 weeks only to see this lady who I do not know and never heard of. She told me to wait and she would try to call Dr. Lou to see if he is in the area. I had been waiting 20 minutes at that point. How frustrating! I ended up leaving and have not gotten any follow up call from his office. I think Dr. Lou is probably an OK Dr. but work ethic is not so great.

Let me just preface this review to say that I did not actually visit the business, so I cannot speak to Dr. Lou’s services. I bought a Groupon for injections. I googled the business and while there were no Unilocal reviews, there were a few reviews on others sites and I felt confident enough to buy the Groupon.
I called three times to make an appointment. All three times I had to leave a voicemail during business hours, which isn’t unheard of, but I only received a call back on my third call. After a date was thrown out as the first available appointment, I said that date wouldn’t work and suggested another. Turns out, they only do appointments on Mondays and Tuesdays. I’m not sure who to fault more here, Groupon or Dr. Lou’s office for not making that known ahead of time.
So the lack of options for appointments was a big inconvenience, but I could still work with that. So then she tells me I’d have to book two separate appointments. I’d have to first come in for a consulation and then come back for the appointment and when I questioned the logic she told me that was the law. I let her know I’m familiar with new patient consulations, but for injections they are generally done, in my experience, in the same appointment. At that point she muttered something about if I wanted to I could schedule to appointments back to back. I’m thinking to myself, ‘Who in their right mind would do anything other than this option?‘
Anyway, so we agree on back to back appointments on a Tuesday about 6 weeks out. She then asks for my credit card number and says if there are any changes or cancellations to the appointment, they will charge me $ 50. I asked if she meant late cancellations and she said no, ANY changes to the appointment. Just to clarify, I said, ‘So you mean if I book the appointment right now for a date 6 weeks out and tomorrow I call back to change the time on it, you will charge me $ 50?’ She said yes and said that they’ve had too many people not show up for appointments so they have no choice but to do this. lol wth?! that is the craziest thing I have heard in a while. I get late cancellation charges, but this is absurd.
At that point I realized how many hoops I was having to jump through just in order to make an appointment, and I let her know that I wasn’t comfortable proceeding. She was just like ‘Ok bye’ LOL… so I called Groupon and got a refund.
The appointment process was enough to run me off for good!