Mattress1One

The most worse experience of my life, there sales team will say anything to make sale after your purchase they don’t care. Customer service is awful you can’t get in touch with anyone. I have never experienced this bad of company. Good luck to anyone who deals with this crappie company

I originally went to Mattress Firm looking for a queen size, decided to do a little bit more research and stumbled upon this store during their «all sizes at the twin price» sale and decided to upgrade to a king for the same price instead. I ended up buying a similar beautyrest model to the one I saw at mattress firm and my bed was delivered and set up for FREE! I did not experience any problems with stock and delivery as mentioned below and would recommend waiting until their «any size» sale comes around if you’re looking to upgrade your master bed to a King!

LIES. and POOR CUSTOMER SERVICE
⁵⁄₁₀ I went to the store and the gentleman helping me was awesome. I purchased a queen bed, for a good price. Delivery was supposed to be the next day.
⁵⁄₁₁ I get a call from the delivery place saying that they will not be able to deliver it today because they forgot to put it on the truck. They will deliver it SATURDAY… strange but ok
⁵⁄₁₄ I get a call from delivery saying that they have arrived at my apartment. However, they have made the mistake of burying the mattress under others so they can’t deliver it today. They will deliver it tomorrow.
At this point, the incompetence is TOO much. I call numerous times to the delivery and corporate numbers– no answer. I finally walk to the store (VOSS LOCATION) and tell them to call the delivery people. They mysteriously are able to pick up after the first ring (eye roll). I mentioned that if I didn’t get my mattress that day that I would cancelling my order. They confirm that it will be delivered.
Doesn’t come
⁵⁄₁₃ No calls for delivery or answers from my phone calls
⁵⁄₁₄ Finally get an answer and the operator states that my mattress was «out of stock» and they can deliver the following day. OUT OF STOCK? So, you mean that delivery has been LYING this entire time?
I ended up cancelling my order. Too much money for poor customer service. I should’ve read the Unilocal reviews before wasting my time with this store. They aren’t even trying to right their wrongs in order to maintain customers.
Mattres1One, you lost a customer. And I will be sure to discourage others from purchasing from your establishment.

Walked in and immediately had great customer service. Jaqurest knew everything and quickly pointed me to the mattress that was best for me. Not only that, he was able to negotiate a great price point for me. Excellent first time experience at this store.

The salesman, Bart, asked us to write a review on Unilocal for him following delivery. He stated that the company has made some changes and has been «doing better» and reported that the current Unilocal reviews weren’t accurate. Unfortunately for me and mattress 1, he was wrong.
I currently don’t have my mattress. We were told it would be delivered Wednesday and when it didn’t arrive we were told it would be delivered Thursday. Midday Thursday we received a call from the delivery service saying «we will be at your apartment in seven minutes» although we were told and it is printed on our paperwork that we are to receive a «one hour call ahead» and we could not make it home from work in time for this delivery. So, they said they would delay our delivery to the end of the day. When we did not hear from them by the end of the day, we called the store twice more on separate occasions and no one was answering phone at this point.
On Friday, I chose to address my problems by taking them to the next rung of the ladder. I called customer service and spoke with Linda 2 times and she said she would call me back each time. I never got a call back from Linda either time so I called a third time and she stated that it was impossible to have my mattress delivered Friday, but we agreed to me being the first stop on the delivery list for Saturday.
Well folks, delivery starts at 8 AM and it’s currently after 10:30 AM and I have not yet received my mattress nor received any calls regarding delivery. In addition, no one is answering calls to customer service or at the location at which I purchased my mattress.
Unfortunately, this was supposed to be a gift to my boyfriend for his birthday. But it looks like we will be cancelling this order for a full refund at this point.
In summary, delivery is impossible and is not carried out as promised and attempting to contact individuals to discuss customer service complaints is difficult and you may not be able to reach anyone at all. Stay away from here to avoid having to do the run around they’ve put me through.

We made the mistake of buying a mattress from these guys and spent over two weeks waiting for deliveries that did not show up, and courtesy calls they did not make. You cannot do any worse than these guys. Proceed at your own risk!

DO NOT DO BUSINESS WITH MATTRESS ONE. After multiple phone calls, they finally delivered my mattress 4 days late. For my inconvience, they promised a free $ 100 value icomfort mattress protector & 2 free icomfort memory foam pillows. They told me how wonderful their icomfort products were. After 2 weeks and many more phone calls, I finally received an off-​brand mattress protector & only one off-​brand pillow. They said that the other pillow was back-​ordered. Now they say that they never promised the icomfort products & they give this off-​brand stuff to people for «inconvenience». Their manager, Johnathan Boudreaux, won’t return my phone calls. This company is full of liars & cheats. DO NOT DO BUSINESS WITH MATTRESS ONE.

If you’d like better delivery service, I would try another company. Unless you like sitting home all day waiting…

Delivery men failed to show up to deliver the mattress 4 times. On the 5^th reschedule, one man showed up and apologized he did not have anyone to help him, then carried a damaged mattress into my home folded over his shoulder and drug it through the condo, scuffing my floors. Sales rep, Carlos, refused to refund my money without a 20% restocking fee. When I expressed to the driver and Carlos my dissatisfaction with their service, they asked me to stop being rude to them.

Mattress One is a Florida company trying to quickly expand across Texas. But they lack «One» thing: Basic customer service.
I don’t think the prices are any better or worse than any other mattress store. The prices seem to be set by the manufacturers. What got me in the store was their newspaper ad which promised «Free Delivery! Free Box Spring! Free Bed Frame! Free Pillows!» When I asked «Todd» the salesperson about this he explained the offer only applied to certain models. In the end, I bought a fairly new floor model at a discount and I pushed Todd to include the bed frame and free delivery.
But you get what you pay for. Delivery was a disaster. The bed did not arrive on the day promised. When I called the store to reschedule, Todd said he’d call back. He didn’t. When I called again, he got mad and hung up! Who hangs up on a customer!?! I immediately called back to get the name/​phone number of the manager, but Todd wouldn’t give it to me! He said the manager would call me. But of course he never did.
Later the next day, the delivery truck suddenly pulled up in front of my house! Good thing I was home. No calls. No advance notice.
If you want your mattress delivered «Today,» you know where to shop. If want «Firm» customer service, there’s another mattress store for that. Mattress One has some work to do if they want to survive in the Houston market.