Men’s Wearhouse and Tux

Had a good set of deals on dress shirts that were my size. However, when I went to return one, I had to stand at the register for 15 minutes, because only one employee in the whole store could exchange an item??? And he was helping a customer with a suit/​rental.
What the… You can’t have a key function be in the hands of one employee who might get tied up with another customer for 15 minutes.
I’ll probably continue going to MW for my dress shirts, but not sure about using this location again.

Terrible customer service. My boyfriend and I came in here the Saturday morning of a school dance (I guess they thought we were young and ignored us) but out of the 8 workers there ONE of them noticed us and asked if we needed help. We had to have waited for a good 15 minuets till someone said anything. It’s like they thought we weren’t going to be a good costumer and buy anything. We bought over $ 200 worth of pants, thanks though !! Even after this guy was helping us, if we asked even the simplest question he would get outdone like we were wasting his time ! Rude ! Never coming here again!

Terrible customer service. I waited 10 minutes to even be acknowledged in the store by someone who only said, «someone else will help you.» Five minutes later, I was finally being fitted for a suit. After getting fitted for a jacket, the gentleman fitting me just walked away to check another customer out at the register. He didn’t even excuse himself. This happened multiple times. Then the seamstress left us waiting while she ironed a jacket for a customer who was ready for her after us.
The service here was a joke. This place was a miserable experience.

MY sons prom absolutely the worst customer service ever The suit was dirty I had to request them to iron it three times the manager and female manager and a female Clerk were so rude basically said you pay for this is what you get take it or leave i don’t recommend this place to anyone absolutely the worst most horrible experience they didn’t have the correct shoes in fact 3 other people ahead of me head of me and my son had incorrect items absolute the worst.

Employee who fitted me for my wedding tux made inappropriate comments about his infidelity to his wife and how he wanted to go home and «smoke a bowl». While I have no problem with what he does in his personal life it was very unprofessional and was uncomfortable.

You know one would think for the amount they charge to rent a tux they could atleast do measurements properly. My husband sleeves were to short on his dress shirt and his sports jacket was ridiculous. He looked like the child from the movie big. You know after tom hanks turns back into a child. Jacket was way oversized How could shirt and jacket measurements vary that much unnoticed. Now it comes to service. When I picked up the suit. The lady was no where near polite. Why work in service if you can’t provide atleast the basic service of caring or being nice.

Customer service can be hit or miss with this place. My visit yesterday was one of the better visits. This time I have a very attentive employee that gave suggestions and looked for other merchandise while I was trying on merchandise in the fitting room.
My first visit to this location was not quite as pleasant from the onset. To put that situation in a tight little package, I merely called to ask for their directions. The lady told me they were located by HEB. Well, HEB is about 2 blocks too far from this particular establishment. When I finally did see it while driving towards 5 Guys burgers, disgusted because I could not find the place, I saw the business I initially wanted. When I walked through the door, the lady exclaimed, «You finally made it!» I merely told her in the future she should NEVER tell anyone the place is by HEB. They are located, very conveniently, off 1 – 10 and Fry! You can’t miss them! That upset her and she let me know about it! I laughed in her face for being a geographical and landmark dunce and proceeded to get fitted for a tuxedo for my friend’s wedding.
Fast forward to this particular visit, and it was nothing like that horrible scenario. During my initial visit I notice signs telling me to sign up for this for a discount, and sign up for email club for continued discounts and then make sure I sign up for text deals for additional discounts. Being a person that likes bang for buck, I definitely did. The email letting me know that they had a big sale on shorts and linens, which discount code provided in the aforementioned email, is what swayed me to stop in route to my house. The place still has a nice, small assortment of casual clothing, because suits are really there thing. I am not impressed with the assortment of big and tall clothing, because in the grand scheme of things, that is what I need.
All in all, this place can be pricey, but sign up for discount and go shopping there when they are having some decent sales. Hopefully you get a completely competent sales representative on your visit.

Overpriced tuxes and terrible customer service. Waited over an hour to pick up a tux for a friends wedding. Had to tell the woman «helping» my husband and me our name three times and after she asked for what wedding it was for, she asked for our name again! After my husband got dressed she disappeared for several minutes. While changed back into his clothes she started helping another customer and we couldn’t get her attention to close out our transaction. We didn’t see her juggle other customers except for us. Felt we were singled out and discriminated against. A little listening skills and undivided attention could go a long way. Will not get my business again.

Overall good experience however they are very short staffed so the tux ordering took nearly 2 hrs which shoulda been no longer than 30 min…