Movie Exchange

Change in management AGAIN!!! We went just because we were close by and this time the associates were friendly and the movies were all found. If this place can stop having a revolving door of manager and associates it could be GREAT. The problem is one month they have a decent manager, the next a horrendous one, the next a great one. It’s a toss up.

With its massive selection of DVDs and VHS tapes, visiting the Movie Exchange feels like stepping into another decade. There are literally rows upon rows of shelves containing DVDs of both well-​known and obscure titles from every genre spread throughout the store. And though much smaller, their Blu-​ray, VHS and CD selections take up entire walls and stock just as diverse of a selection. If it weren’t for some of their prices, which were higher than sites like eBay or Amazon for certain titles, I could definitely see myself buying a few out-​of-​print DVDs here.
What really took away from my experience was the rudeness of the staff, who didn’t even acknowledge us when we entered the store, as they were too busy goofing off, and only approached us after several minutes of browsing to tell us that I had to give them my grocery bag, which seemed really unusual. We ended up leaving shortly after that.
Despite its unique charm and massive selection, there’s literally nothing here that can’t be bought for less elsewhere. If it weren’t for the rudeness of the staff, I’d probably give this place three stars. That being said, I won’t be returning anytime soon.

You know, I’ve been going this place for years now. It’s been my go-​to place for movies (I prefer the hard copies as opposed to stuff like Netflix or Hulu). However, the new management is awful. I presented a valid I. D when making a return, the same one I use for the bank and other stores (heck, I’ve used it at this store before aswell), and got turned away because they don’t accept it. And you know what? I could forgive that. I could forgive that ridiculousness, but what killed it all for me was the supervisors snarky attitude. Upon leaving (I wanted clarification, but I was never told why my (government issued) ID was not accepted despite me asking for clarification; she offered nothing but excuses), I was upset, sure, but I never raised my voice. So upon leaving, the supervisor (after refusing to elaborate properly) said an a rather loud voice «You have a great day». Sounds innocent right? Wrong. This wasn’t a «I’m sorry we couldn’t help you, I really wish we could» attitude. No, this was more of a «Oops, too bad, now get out of my store”-snarky attitude.
No need for that, lady. I was calm enough through out the ridiculously confusing scenario, so the attitude is un-​needed.
Looks like I’m gonna be shopping elsewhere from now on, or atleast untill the management changes.
There is another location, but its too far from where I live.
I’ll see.

This place is a gem, The buy 3 get one free deal is genius.

I loved this place 4 – 5 months ago. Management was top dollar. Movies were in order and accurately priced. I used to show up 2 – 3 times a week. Now everything is out of whack. Employees can’t find movies. Everything is out of place. And it’s a lot less friendlier environment then it was 5 months ago.

This place was a disappointment. And by «this place» I really mean the manager. His name is Dustin and he ruined my experience.
I went to sell back some DVDs, video games, and CDs. I waited in line for about 40 minutes since there was only one cashier. No problem; I don’t mind waiting. However while I was waiting, the cashier had to grab the manager, Dustin, to help him with something. By the time I got up to the front, and I pulled out and arranged all my DVDs, video games, and CDs, the manager asked the cashier «Is she buying or selling?» The cashier said I was selling and the manager looked to the person behind me and asked if he was buying or selling. The person behind me was buying so the manager said «Help him first. We always help buying first. Buying is more important than selling.»
WHAT?! Right in front of me! It was extremely rude and unprofessional. I told the manager «Got it. He’s more important than me.» Which is exactly what he implied by saying buying is more important than selling, but he didn’t know that I had waited in line for 40 minutes behind people who both bought and sold. Because that’s how lines work. Whoever gets in line first is served first. Crazy concept.
Wait. It doesn’t stop there. So I stood at the counter, with all my items lined up, waiting for the cashier to finish helping the person who was behind me, but was now in front of me, and another customer walked in who was selling something. Dustin helped this person. Then another customer walked in guess: buying or selling? You guessed it: selling. And did Dustin help this person? You got it right again! He did! This entire time I stood at the counter waiting. Dustin never made eye contact with me or addressed me directly. He completely ignored me.
After another 15 minutes for the person behind me to finish, I finally got to sell back my DVDs, Video games, and CDs (around 15 of them in total, and some DVDs were never opened). I got $ 4.15. Next time I’ll just Goodwill my media and bypass dealing with such a rude, unfit, negligent, incompetent, second-​rate and just overall terrible manager.

This place is a rip off. I traded in 50 DVDs and got maybe 15 cents to a dollar per film. They sell blue Rays at retail price that best buy sells them. This place is nothing more than a movie pawn shop.

Great place to buy movies. The outside is a bit ratchet, but no complaints here!
If you have time to wait in line as the cashiers take their sweet time finding your movies while chatting amongst themselves, that’s cool too!

Awesome store with awesome customer service. A lot of cool titles here. If they don’t have what you’re looking for they will order it and have it sent to your house.

I like movie exchange. If your ever looking for one of your fav movies or fav tv shows this is the place to find it. I went in looking for the Gilmore girls seasons 3 and 4, they didn’t have 4 but they had 2 and 3 so that’s what I got and they were 11.99 and 15.99. When I had looked them up at best buy they would of been $ 25. I think I made out with a steal. All the disks are in great condition and so are the boxes. Will be going back to get the rest of the seasons and some other tv shows.

Two thing about this place: Rude customer services and ghetto store.
Half Price Book is much MUCH better.

After discovering blockbuster’s disappointments, all roads led to Movie exchange for my game of thrones bluray expedition.
Needless to say the staff knows every game, tv show and movie ever made. What does need to be said is that thier prices are way too high for a second-​hand store.

I love this places I can say that this is one of my favorite places. The employees are awesome and me being a big movie buff they love love talking about movies. They have all seen all the movies so they know what they are talking about. They always have great music on or a great movie on when I go. This place is awesome for cheap in good condition used DVDs, VHS, and video games. They will also buy your movies and it does not matter how much you bring in they will take them all. You probably won’t get much back unless they are blue rays or box sets, but it is worth it because then you can buy movies for $ 1-​$ 30. This place is a must visit for sure, they always make my day!

It may be a bit of a dump on the outside (and a little smelly on the inside) this place is always a treasure trove. The selection has all the mainstays of your average media resale store, but unlike most of its competition you can always count on finding at least a few out of print obscurities (priced as such) and a pretty good Criterion selection more often than not. Whether you want to load up on some cheap dvds and cds, find some old games, or search for whatever disc it is you’ve been hunting for, this should be your first stop in town.

If you are looking for overpriced DVDs this is the place! Seriously, it seems that everything they sell is a solid 20% more expensive than eBay (including shipping) for the same items.
Now if you don’t like to buy things online, they do have a good selection of older DVDs you might not be able to find at Target/​Wal-​Mart/​BestBuy.
The Video Game section is weird… prices seem to fluctuate randomly. A friend of mine looked at a game, it was $ 20. He didn’t get it, thinking he could find it cheaper elsewhere (on a side note it could be found for $ 10 – 15 including shipping from eBay, but he doesn’t trust eBay). After about two weeks we were in there again, and the game had gone up to $ 37. So of course this time he didn’t get it. We go in again another week or two later, and now it’s $ 17.
Yeah… I don’t get why the prices would fluctuate that much that quickly.

Great place to sell some cd’s and dvd’s, they’re picky about what they take but they’ll give you more than half price books will… sell what you can here and take the remainder to half price, they’ll take all the rest. Gets you some money for more dvds and cds and frees up space. Pretty good selection of movies, usually have decent collection of 1.99 $ dvds.

I love searching new and used movies, so naturally this place held a large appeal for me. I found some interesting finds and came here frequently. There are pros and cons to Movie Exchange, pros: decent selection of movies, reward cards, inexpensive selections. Cons: the clerks are extremely rude and not very knowledgeable and they no longer honor reward cards. I would say it’s definitely worth your time to browse around and find some good finds, just don’t expect good customer service!

This is probably my favorite place to buy used movies. Most of the DVD collection is only $ 3.99, which is great for hard-​to-​find foreign films and documentaries that you end up paying an exorbitant amount once you do find them. Their Blu-​Ray prices are decent, but that’s the only downside, considering you can buy new blu-​rays at Target, Best Buy and Amazon for 10 bucks every other week.
I like buying boxed sets of television shows here because the cases are in good condition and their relatively cheap. I bought the fourth season of Weeds for $ 13.99 and the case was like new. That’s nearly four dollars less than the sale I found at Target. I also bought a three-​DVD box set for $ 9.99. All in all, a great place to find quality film and television for cheap.

This is a pretty good store for those in the Galleria or Westheimer area. You can trade off unwanted VHS tapes, CDs, DVDs, Video Games for cash. Don’t expect much though.